WebPT
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- Exclusive marketplace savings and partner discounts
- Flexible month-to-month pricing structure
- Comprehensive outcome tracking and analytics tools
- Patient engagement and retention features
- Robust support and continuous training resources
- System performance issues
- Limited billing and reporting functionality
- Customer support inconsistencies
- Interface feels outdated
- High costs for advanced features
Founded in 2008 and headquartered in Phoenix, Arizona, WebPT has become one of the most recognized software providers for rehabilitation therapy practices. They were created to simplify documentation for physical therapists, and over time, they have expanded their platform to support occupational therapists and speech-language pathologists. Today, they deliver a comprehensive Practice Experience Management solution that integrates documentation, scheduling, billing, outcome tracking, and patient engagement into one cohesive system. What sets them apart is their therapy-specific focus, innovative features such as AI-powered documentation, compliance safeguards for Medicare and payer rules, and patient engagement tools through WebPT Reach. These offerings help practices reduce administrative burden while improving clinical efficiency and patient outcomes. Customer feedback highlights ease of use, strong compliance support, and accessible training, though users have also noted challenges with billing functionality, occasional performance slowdowns, and higher costs for advanced features. Even so, WebPT maintains an A rating with the Better Business Bureau and has been recognized by industry platforms like TrustRadius for customer satisfaction. Their balance of specialization, scalability, and support makes them a prominent name in rehab-focused medical software.
- Pricing : Starts at ~$99/provider/month or custom quote
- Free Trial : None
- AI Features : Available
- Specialty Support : Rehab therapy (physical, occupational, speech therapy)
- HIPAA Compliance : Certified
- Practice Size Fit : Small (2–10), Mid-Large (10+), Enterprise
- Payment Methods : Limited options—quote required
- BBB Rating : A
- Customer Satisfaction : Good
- Specialized focus on rehab therapy practices
- AI-powered documentation and coding assistance
- Built-in compliance safeguards and audit protection
- Scalable design with modular add-ons
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published