CentralReach
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- All-in-one clinical and operations platform
- Behavioral health-focused billing tools
- Built-in compliance and access controls
- Offline-capable mobile app for fieldwork
- Scalable for multi-location organizations
- Steep learning curve for new users
- Inconsistent support response times
- Expensive for small or solo practices
- Occasional bugs after system updates
CentralReach is a healthcare software company founded in 2012 and headquartered in Fort Lauderdale, Florida. They specialize in serving organizations that provide applied behavior analysis (ABA), autism therapy, and developmental disability services. Their platform offers a unified solution that combines clinical data collection, scheduling, billing, payroll, telehealth, and ongoing staff training, all designed to meet the complex needs of therapy-focused practices. One of their standout features is their customization capabilities, allowing users to build tailored clinical programs and data forms. They also offer CR Institute, a built-in learning management system that supports CEUs and certification prep for RBTs and BCBAs. CentralReach’s tools are built to accommodate a wide range of service settings, including in-home, school-based, and clinic care. While customer feedback is largely positive about the platform’s functionality and impact, some users report a steep learning curve and inconsistent support responsiveness. They maintain a BBB profile, have been featured on the Inc. 5000 list, and continue to grow within their niche. For organizations exploring practice management solutions in the ABA and therapy space, CentralReach presents a compelling, specialized option worth a closer look.
- Pricing : Custom quote
- Free Trial : 30 days
- AI Features : Available
- Specialty Support : ABA, autism therapy, developmental disabilities, special education
- HIPAA Compliance : Certified
- Practice Size Fit : Mid-Large (10+) / Enterprise
- Payment Methods : Limited options—quote required
- BBB Rating : A+
- Customer Satisfaction : Good
- Tailored platform for ABA and developmental disability care
- Supports service delivery across home, school, and clinic settings
- Built-in continuing education and staff certification tools
- Fully customizable clinical programs and data collection forms
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published