Discover Tailored Meals for Your Health Goals with Diet-to-Go

Company at a Glance

Diet-to-Go, originally established earlier, began delivering prepared meals in 1999, marking a pivotal expansion in their service. Since then, they have become a key player in the meal delivery industry, offering a convenient solution for individuals seeking to maintain a healthy diet without the hassle of cooking or meal planning. Their unique selling point lies in providing nutritionally balanced, ready-to-eat meals designed for weight loss and healthy living. 

The company offers a range of meal plans tailored to specific dietary needs, including keto diet, diabetic, Mediterranean, and vegetarian plans, all crafted by chefs and delivered fresh to customers across the United States. They also offer their customers access to a certified health coach, dietitian, and nutritionist in order to ensure long-term weight loss results. Diet-to-Go’s history of providing tailored, convenient meal solutions makes it a good option for those looking to simplify their diet while ensuring they receive nutritionally balanced meals. 

The company has received industry awards and accolades, including being ranked the best meal plan for weight loss by US News & World Report.  Yet despite their long-standing presence in the industry, Diet-to-Go is currently undergoing bankruptcy proceedings. However, the company continues to operate and serve its customer base. An important detail for consumers to note is that Diet-to-Go operates under the name New Century Food, which also does business as Diet-to-Go. Their Better Business Bureau (BBB) profile is listed under this name and does not hold BBB accreditation. 

Features & Services

Menu options

• Diet-specific meals: Diet-to-Go offers a variety of meal plans tailored to specific dietary needs, including low-carb, Mediterranean, diabetic, and vegetarian options. These plans are designed to meet different health goals and preferences
• Customizable meal plans: Customers can customize their meal plans by choosing from a rotating menu of 20 dishes. You can set dietary preferences in your Taste Profile, ensuring meals align with your tastes and nutritional requirements. You can also easily swap out meals you don't like with ones that you prefer, in addition to meals that might contain foods you are allergic to
• 5-week rotating menu: They offer an array of breakfast, lunch, and dinner options that cycle through every five weeks to help keep your taste buds fresh
• Ready-to-eat meals: They provide you with fresh or frozen meal options that, after being thawed overnight, can be ready in just 2 to 3 minutes in a microwave and 20 minutes in an oven, streamlining your meal prep
• Portion-controlled meals: Each meal is portion-controlled to help with weight management, ensuring balanced nutrition in every serving
• Chef-crafted recipes: All meals are prepared by chefs using high-quality ingredients, with a focus on flavor and nutritional balance
• Add-ons and sides: Customers can enhance their meal plans with additional items like snacks, soups, and desserts
• Support team: A subscription with this company comes with access to a registered dietitian, a nutritionist, and a certified health coach via email and phone.  This is a great feature that can help their customers reach and maintain their weight and health goals

Delivery features

• Nationwide delivery: Diet-to-Go offers nationwide delivery across the contiguous United States (excluding Alaska and Hawaii) for a fee of $19.98 per week, shipping meals via FedEx. Additionally, they provide free local pickup in select metropolitan areas, including Washington, D.C., Baltimore, Northern New Jersey, and Los Angeles, through partnerships with local businesses such as fitness clubs and delis. This dual approach allows Diet-to-Go to cater to a wide range of customers, ensuring convenient access to their meal plans
• Flexible delivery schedules: For customers in the contiguous US, meals are shipped weekly via FedEx, with the meals packed in food-safe containers that only require heating. If customers are located near Diet-to-Go's facilities, they may receive fresh deliveries twice a week. For those in specific metropolitan areas like Washington, D.C., Baltimore, New Jersey, and Los Angeles, local pickup options are available at no extra cost, or for $9.99 if they prefer delivery

Other features

• Skip-a-week, cancel, pause easily: If you need a break from meal deliveries, Diet-to-Go allows you to skip a week without penalty, providing flexibility in your meal planning. You can also pause the service or cancel it completely, as long as you do it before the Friday at 12 pm deadline
• Mobile-friendly website: While Diet-to-Go does not have a mobile app, their website is optimized for mobile use, making it easy to manage your account and meal selections on the go
• Special discounts: They offer various discounts to first responders, government employees, medical providers, military personnel, nurses, seniors, teachers, and students in order to make their meal plans more accessible

Diet-to-Go Pricing & Plans

Diet-to-Go offers several meal plans designed to cater to specific dietary needs and health goals. Customers can choose between 5 to 7 meals per week and 2 to 3 single-serving dishes per day, noting that the 2 meal per day plan excludes breakfast. These diet-specific plans include:

1. Balance: A heart-healthy option with controlled portions and balanced nutrition, ideal for general health and weight loss
2. Balance-Diabetes: A plan specifically tailored for individuals managing diabetes, focusing on low carbs and controlled sugars to help maintain healthy blood sugar levels by the American Diabetes Association recommended levels
3. Keto-Carb30: A low-carb, high-protein, Atkins-style meal plan designed for those following a ketogenic diet or looking to reduce carbohydrate intake significantly
4. Vegetarian: A plan that offers meat-free meals while still providing balanced nutrition, ideal for vegetarians seeking convenience
5. Mediterranean: This plan is ideal for you if you want healthy and nutritious meals based on the infamous Mediterranean diet, finding a great balance between taste and wellness

Each plan can be customized to some extent, allowing customers to choose their favorite meals or exclude certain ingredients. The meal selection rotates weekly, providing variety and helping prevent diet fatigue.

Pricing

The cost of Diet-to-Go plans generally ranges from $9 to $13 per meal, depending on the plan and the number of meals per week. Through our research, we have found that prices can vary slightly based on location and delivery frequency.

Diet-to-Go provides a flexible and convenient way to maintain a healthy diet, with the option to adjust your plan as your dietary needs change.

Advantages

Tailored meal plans for specific diets: Diet-to-Go offers meal plans specifically designed for various dietary needs, such as diabetes management, ketogenic diets, and heart health. This allows customers to easily follow a diet that aligns with their health goals without the hassle of meal planning and preparation, ensuring that they receive balanced nutrition in every meal.

Convenient, ready-to-eat meals: All meals are pre-cooked and delivered fresh, which eliminates the time and effort required for cooking. This convenience is especially beneficial for busy individuals who want to maintain a healthy diet but lack the time for meal preparation.

Rotating menu with variety: Diet-to-Go provides a rotating menu with a wide variety of meals, reducing the monotony that often comes with dieting. Customers benefit from the diversity of flavors and dishes, making it easier to stick to their dietary plan long-term.

Portion-controlled meals: Each meal is portion-controlled to help with weight management, which can be a significant advantage for those looking to lose weight or maintain a healthy weight. This ensures that customers consume appropriate portions, supporting their overall health goals. On the flip side of this, some customers may not get everything they need with these meals, and the company always recommends you get the calories you need with their snacks and add-ons.

Wellness support team: The company provides their subscribers with access to a certified health coach, dietition and nutritionist in order to ensure people get individualized support and promote the longevity of their new health habits.

Disadvantages

Limited customization options: While Diet-to-Go offers some degree of customization, such as selecting meals or excluding certain ingredients, the flexibility is limited compared to other meal services. In addition to this, they don't provide options for people with severe allergies or dietary preferences. This can be a drawback for customers with specific dietary restrictions or preferences that require more personalized meal planning.

Higher price point: Diet-to-Go’s meals are priced higher than some other meal delivery services, ranging from $9 to $13 per meal, not to mention their $20 delivery fee. This cost could be prohibitive for budget-conscious consumers.

No mobile app: Diet-to-Go does not offer a mobile app, which could be inconvenient for customers who prefer managing their meal plans and orders on-the-go. The mobile-friendly website may not fully compensate for the convenience that a dedicated app provides.

Packaging is not eco-friendly: Diet-to-Go primarily uses plastic packaging for its meals, which is recyclable, but the responsibility for proper recycling falls on the customer. While the company has made some improvements, such as transitioning to more environmentally friendly foil-based insulation, much of the packaging remains plastic. This has raised concerns about the overall eco-friendliness of their packaging, as a significant portion may not be recycled effectively.

Diet-to-Go Reviews

Diet-to-Go has received mixed ratings across various review platforms. On their BBB profile, they hold an A+, although there are zero reviews on the platform. On Trustpilot, the service scores 2.9 out of 5, and  Google Reviews gives Diet-to-Go a rating of 4.6 out of 5, while Sitejabber rates it at 3.0 out of 5. These ratings suggest that while most customers are satisfied with the service, there are areas for improvement. 

Ease of preparation and taste

Online reviews of Diet-to-Go generally highlight both positive and negative aspects regarding the ease of preparation and taste of their meals. On the positive side, many customers appreciate the convenience of having ready-to-eat meals that require little to no preparation. They find the meals to be a time-saver, especially for those with busy schedules, and enjoy the variety offered in the meal plans. Some reviewers also commend the taste of the meals, noting that they are flavorful and satisfying, especially considering they are designed for weight loss and specific dietary needs.

On the other hand, some negative reviews mention that while the meals are convenient, the taste can be inconsistent. A few customers reported that certain dishes lacked seasoning or tasted bland, which may affect the overall enjoyment of the meal. Additionally, some users expressed concerns about the texture of the meals after refrigeration, suggesting that the freshness and quality may vary. These mixed reviews highlight the importance of individual preferences when it comes to meal delivery services like Diet-to-Go.

Packaging and environmental friendliness

Reviews of Diet-to-Go’s packaging and environmental friendliness present a mix of opinions. On the positive side, many customers appreciate the secure and portion-controlled packaging, noting that it effectively keeps the meals fresh during delivery. The packaging is also convenient for storage and reheating, making the meals easy to manage and consume.

However, some negative feedback highlights concerns about the environmental impact of the packaging. Reviewers have mentioned that the use of plastic containers and other non-recyclable materials is a drawback, expressing a desire for more eco-friendly packaging options that align with sustainable practices. This criticism suggests that while the packaging serves its functional purpose well, there is room for improvement in terms of reducing the environmental footprint.

Delivery services

Reviews of Diet-to-Go’s delivery services are generally positive, with many customers appreciating the reliability and convenience of having meals delivered directly to their doorstep. Users often mention that their orders arrive on time and in good condition, which contributes to a hassle-free experience. The ability to schedule deliveries to fit their needs is also highlighted as a significant advantage.

On the downside, some customers have reported occasional issues with late deliveries or receiving meals that were not as fresh as expected. These instances, while not widespread, suggest that there can be inconsistencies in delivery quality. Additionally, a few users noted that the delivery options could be more flexible, especially for those with varying schedules or in regions with limited delivery days. Overall, while the delivery service is generally reliable, there are areas where improvements could enhance customer satisfaction.

Customer service and overall satisfaction

Customer reviews of Diet-to-Go’s customer service and overall satisfaction are mixed. On the positive side, many customers report that the support team is responsive and helpful, particularly when addressing issues with orders or making adjustments to meal plans. These interactions often leave customers feeling valued and supported, contributing to a positive overall experience.

However, some negative feedback highlights instances where customer service did not meet expectations. A few users mentioned difficulties in resolving specific issues or delays in receiving responses, which impacted their overall satisfaction with the service. While many customers are pleased with their experience, there is room for improvement in ensuring consistent and timely support.

Diet-to-Go generally responds to customer complaints by addressing concerns promptly and aiming to resolve issues to the customer’s satisfaction. Many customers report positive experiences with the company’s support team, noting their helpfulness and responsiveness. However, some complaints suggest that not all issues are resolved to the customer’s liking, indicating room for improvement in how complaints are handled. The company seems committed to customer satisfaction, but the effectiveness of their response may vary depending on the specific situation.

Customer Support

Diet-to-Go offers several customer support options, including phone support at 1-800-743-7546 and email support at service@diettogo.com. While they do not provide 24/7 support or live chat, their customer service team is generally responsive during business hours. The company also offers helpful resources, such as a detailed blog, to assist customers in understanding and using their meal plans effectively. They also provide FAQs to help answer questions customers might have that are easily accessible in the help section on the Diet-to-Go website.

Conclusion

Diet-to-Go offers unique features designed to cater to various dietary needs, providing convenience and flexibility for those looking to manage their health and weight. With tailored meal plans, such as Balance, Diabetes-friendly, Mediterranean, Keto-Carb30, and Vegetarian, the service allows customers to easily follow a diet that aligns with their specific health goals. The rotating menu and portion-controlled meals further enhance the experience, making it easier for individuals to maintain a healthy lifestyle without the hassle of meal preparation or going to the grocery store.

One of Diet-to-Go’s standout advantages is their ability to deliver fresh, ready-to-eat meals nationwide, making healthy eating accessible even for those with busy schedules. Their focus on chef-crafted, nutritionally balanced meals sets them apart from competitors who may offer less variety or lower-quality ingredients. However, some customers have expressed concerns about the lack of extensive customization options and the higher price point, which might limit its appeal to budget-conscious consumers.

The suitability of Diet-to-Go ultimately hinges on individual preferences, health goals, and specific dietary needs. While the service offers convenience with nutritionally balanced, ready-to-eat meals, it might not be tailored enough for everyone, particularly those with specific dietary restrictions or food allergies. For individuals with unique nutritional requirements, working directly with a nutritionist to develop a personalized meal plan might be more beneficial. A tailored plan can ensure that all dietary needs are met, offering more precise control over ingredients, portion sizes, and nutritional content. This level of customization is crucial for those with food allergies, medical conditions, or very specific dietary goals that a generalized service like Diet-to-Go may not fully accommodate.

In considering whether Diet-to-Go is the right choice, it’s essential to weigh the benefits of convenience against the potential need for a more personalized approach to diet and nutrition. For some, the broad meal plans offered by Diet-to-Go may be sufficient, but others may find that investing in a customized plan with a nutritionist better meets their long-term health objectives.

There are various options available to you, and you can find out more about them on our reviews page of the best meal delivery services. Subsequently, you can use our comparison tool to compare different companies and make an informed decision. If you need more information about these services or help understanding how they work, you can visit our blog page, which has many helpful articles.