Optimum vs Viasat

Optimum, operating under their parent company Altice USA, are a major telecommunications provider headquartered in Long Island City, New York. Their core service area spans 21 states, with a strong concentration in the Northeast. The company provides internet, TV, and mobile services, with their most compelling offerings being their expanding fiber-optic network. Standout features include multi-gigabit speeds up to 8 Gbps, a "Price for Life" price lock guarantee on select fiber plans, and the inclusion of a Wi-Fi 6 gateway with no equipment fee. For value-seeking customers, Optimum promotes strong bundle discounts, often including a free unlimited mobile line for a year with certain internet plans, and an Affordable Access Program for eligible households. Despite these technical strengths, Optimum's reputation is severely impacted by consistent critical feedback. They hold an F rating from the Better Business Bureau, reflecting a high volume of unresolved customer complaints. Common grievances center on significant price increases after the promotional period ends, considerable difficulties with customer service, including long wait times and unhelpful support, and unreliable service in areas still dependent on its older cable infrastructure. This creates a stark contrast between their capable network technology and a frequently frustrating customer experience.

Viasat is a U.S.-based satellite internet provider founded in 1986 and headquartered in Carlsbad, California. They focus on delivering broadband access to rural, suburban, and underserved areas where cable and fiber service are limited, while also supporting businesses, remote sites, and travelers through their broader global communications network. Their internet lineup includes flexible residential plans, contract-free options on select services, bundled VoIP phone offerings, and dedicated business solutions that can function as either primary service or backup connectivity. Viasat has continued to expand their reach, including through major moves such as their acquisition of Inmarsat in 2023, strengthening their international satellite capacity. Customer feedback shows a mix of appreciation for availability and coverage in remote locations, alongside concerns about pricing, speed consistency, and support experiences. As one of the few providers capable of bringing broadband to hard-to-serve regions, they play a notable role in bridging connectivity gaps. Readers exploring this provider can expect a blend of strengths, tradeoffs, and unique capabilities worth understanding in more detail throughout the full review.