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EarthLink vs Optimum

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Pros
  • Outstanding customer service
  • Special services for small businesses
  • Extra security and privacy solutions
Pros
  • Competitive introductory pricing on fiber plans
  • No contracts or data caps on residential plans
  • Expanding fiber network with multi-gigabit speeds
  • Inclusive Wi-Fi 6 gateway with no extra monthly fee
  • Bundling discounts for internet, TV, and mobile
  • Access to nationwide Optimum Wi-Fi hotspots
  • Affordable Access Program for eligible households
Cons
  • Different plans and prices for different locations across the U.S
  • Charges activation and router fees
Cons
  • Significant post-promotional price increases
  • Widespread customer service complaints
  • Low customer satisfaction and BBB ratings
  • Slow upload speeds on non-fiber (cable) plans
  • Inconsistent service reliability in older network areas
  • Limited fiber availability in many service regions
Quick Stats
  • Customer Service : Excellent
  • Mobile Service : False
  • Online Billing : False
  • Served Areas : All 50 states
Quick Stats
  • Customer Service : Good
  • Mobile Service : True
  • Online Billing : True
  • Served Areas : 21 states across the US, concentrated in the Northeast; expanding elsewhere
Selling Points
  • Affordable internet plans
  • Special services for small businesses
  • Extra security and privacy solutions
Selling Points
  • "Price for Life" guarantee on select fiber plans
  • 60-day money-back guarantee for fiber customers
  • Strong bundle value with a free unlimited mobile line for one year
  • 5-year price lock on budget "Advantage Internet" plans
Customer Support
  • Undisclosed
    Desktop Application
  • Email
  • Undisclosed
    FAQs
  • Help Center
  • Undisclosed
    Help Guides
  • Live Chat
  • Undisclosed
    Mobile Application
  • Phone
  • Ticket
Customer Support
  • Undisclosed
    Desktop Application
  • Email
  • FAQs
  • Help Center
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Ticket
Internet Services
  • Business Internet
  • Fibre Internet
  • Rural Internet
  • Satellite Internet
  • Wireless Home Internet
Internet Services
  • Business Internet
  • Fibre Internet
  • Undisclosed
    Rural Internet
  • Satellite Internet
  • Wireless Home Internet
Mobile Internet
  • 4G
  • 5G
Mobile Internet
  • 4G
  • 5G
Compatible with
  • Undisclosed
    Android
  • Undisclosed
    iOS
Compatible with
  • Android
  • iOS

EarthLink vs. Optimum

This comparison examines EarthLink and Optimum side by side to help you see how they differ in terms of speed, availability, reliability, and overall value. You’re likely considering these two if they both serve your area and you want fast, dependable home internet. Both offer strong options, but they take different approaches, so understanding those differences makes the choice easier.

Speeds and availability

EarthLink primarily focuses on fiber internet in areas where the infrastructure is available, with plans that can reach up to around 5 Gbps. In areas without fiber, they may offer fixed wireless or satellite options to maintain broad coverage. Their fiber plans typically include unlimited data, though availability still depends heavily on whether fiber has been built in your neighborhood, so access can vary from one address to another.

Optimum serves customers mainly across the Northeast and several surrounding regions, offering both cable and growing fiber-to-the-home service. Their cable plans generally reach speeds of up to about 940 Mbps, while their fiber plans can reach multi-gig speeds of around 8 Gbps in select areas. All plans include unlimited data, but the exact speeds you can get depend heavily on whether your address is covered by cable or fiber.

Reliability and performance

EarthLink’s fiber service generally delivers strong reliability, consistent speeds, and low latency, especially in households that do a lot of streaming, gaming, or remote work. Fiber technology handles heavy demand more effectively than traditional cable, so performance tends to remain steady even during peak usage hours. Where fiber isn’t available, and other technologies are used, performance can vary depending on the type of connection.

Optimum’s reliability depends a lot on whether you’re on their cable network or fiber network. Cable plans typically offer fast downloads but slower uploads compared to fiber, and performance can fluctuate more during peak evening hours. In areas where Optimum has rolled out full fiber, performance improves significantly, with better stability, stronger upload speeds, and lower latency, although that fiber coverage is still expanding.

Pricing and value

EarthLink’s pricing changes based on plan speed and location, with entry-level fiber costing less and higher-speed tiers costing more. They tend to emphasize straightforward pricing, unlimited data, and fewer aggressive price hikes than some traditional cable providers, though equipment fees and availability can still affect your final monthly cost. Overall, the best value from EarthLink comes where fiber is available.

Optimum’s plans usually start around a budget-friendly monthly rate and scale upward for faster speeds, especially on fiber tiers. They often highlight perks like included equipment, no contracts, and promotional deals, but many plans do see price increases after the introductory period. Even so, the combination of unlimited data, flexible terms, and breakneck top speeds can make Optimum appealing in the right locations.

Conclusion

EarthLink is best for you if fiber is available at your address and you want stable speeds, strong performance, and a straightforward internet experience. Optimum makes more sense if you live within their core service regions, want access to very high top speeds, and prefer plans with unlimited data and no long-term contracts. Since both providers vary by location, the smartest step is to check your exact address, compare available speeds and final monthly pricing, and then choose the one that best fits how you and your household actually use the internet.