EarthLink vs optimum

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Pros

• Outstanding customer service
• Special services for small businesses
• Extra security and privacy solutions

Pros

• Competitive introductory pricing on fiber plans
• No contracts or data caps on residential plans
• Expanding fiber network with multi-gigabit speeds
• Inclusive Wi-Fi 6 gateway with no extra monthly fee
• Bundling discounts for internet, TV, and mobile
• Access to nationwide Optimum Wi-Fi hotspots
• Affordable Access Program for eligible households

Cons

• Different plans and prices for different locations across the U.S
• Charges activation and router fees

Cons

• Significant post-promotional price increases
• Widespread customer service complaints
• Low customer satisfaction and BBB ratings
• Slow upload speeds on non-fiber (cable) plans
• Inconsistent service reliability in older network areas
• Limited fiber availability in many service regions

Quick Stats

• Customer Service : Excellent
• Internet Services : Fiber, Business, Wireless Home Internet, and Satellite Internet
• Mobile Service : False
• Online Billing : False
• Served Areas : All 50 states

Quick Stats

• Customer Service : Good
• Internet Services : Fiber and cable (Home & Business Internet)
• Mobile Service : True
• Online Billing : True
• Served Areas : 21 states across the US, concentrated in the Northeast; expanding elsewhere

Selling Points

• Affordable internet plans
• Special services for small businesses
• Extra security and privacy solutions

Selling Points

• "Price for Life" guarantee on select fiber plans
• 60-day money-back guarantee for fiber customers
• Strong bundle value with a free unlimited mobile line for one year
• 5-year price lock on budget "Advantage Internet" plans

Customer Support

• —

  Undisclosed
  Demos
• Email
• —

  Undisclosed
  FAQs
• Help Center
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  Undisclosed
  Help Guides
• Live Chat
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  Undisclosed
  Mobile Application
• Phone
• Ticket

Customer Support

• —

  Undisclosed
  Demos
• Email
• FAQs
• Help Center
• Help Guides
• Live Chat
• Mobile Application
• Phone
• —

  Undisclosed
  Ticket

Internet Services

• Business Internet
• Fibre Internet
• Rural Internet
• Satellite Internet
• Wireless Home Internet

Internet Services

• Business Internet
• Fibre Internet
• —

  Undisclosed
  Rural Internet
• Satellite Internet
• Wireless Home Internet

Mobile Internet

• 4G
• 5G

Mobile Internet

• 4G
• 5G

Compatible with

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  Undisclosed
  Android
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  Undisclosed
  iOS

Compatible with

• Android
• iOS

Services Offered

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  Undisclosed
  Desktop Application
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  Undisclosed
  Video Conferencing

Services Offered

• —

  Undisclosed
  Desktop Application
• —

  Undisclosed
  Video Conferencing