AT&T vs Optimum

AT&T is a long-established U.S. telecommunications provider founded in 1885 and headquartered in Dallas, Texas, offering home internet through a mix of fiber, fixed wireless, and legacy copper connections that vary by location. Their fiber service is the strongest part of their lineup, delivering symmetrical speeds, unlimited data, multi-gig tiers, and equipment like the All-Fi Hub gateway and optional Wi-Fi extenders to support streaming, remote work, and households with many connected devices. For addresses without fiber, Internet Air provides a fixed wireless alternative powered by their 5G network, allowing customers to get online without extensive installation. They also offer bundling discounts for wireless customers and access to the Smart Home Manager app for easier network control. Customer feedback differs widely across markets, with fiber users generally reporting more consistent speeds than those on older networks. AT&T carries an A+ business rating from the Better Business Bureau, although they are not accredited. If you want a deeper look at their plans, pricing, features, and real-world performance, the full review breaks down what this provider offers and where their service may or may not fit your home’s specific needs.

Optimum, operating under their parent company Altice USA, are a major telecommunications provider headquartered in Long Island City, New York. Their core service area spans 21 states, with a strong concentration in the Northeast. The company provides internet, TV, and mobile services, with their most compelling offerings being their expanding fiber-optic network. Standout features include multi-gigabit speeds up to 8 Gbps, a "Price for Life" price lock guarantee on select fiber plans, and the inclusion of a Wi-Fi 6 gateway with no equipment fee. For value-seeking customers, Optimum promotes strong bundle discounts, often including a free unlimited mobile line for a year with certain internet plans, and an Affordable Access Program for eligible households. Despite these technical strengths, Optimum's reputation is severely impacted by consistent critical feedback. They hold an F rating from the Better Business Bureau, reflecting a high volume of unresolved customer complaints. Common grievances center on significant price increases after the promotional period ends, considerable difficulties with customer service, including long wait times and unhelpful support, and unreliable service in areas still dependent on its older cable infrastructure. This creates a stark contrast between their capable network technology and a frequently frustrating customer experience.