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Astound Broadband vs USCellular

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Pros
  • Fiber-powered network
  • No contracts required
  • Multi-year price lock protection
Pros
  • Affordable plans
  • A+ rated and accredited by the BBB
  • Pay as You Go Mobile data plan
Cons
  • Poor customer service and lack of follow-through
  • Difficulty canceling and no prorated refunds
  • Limited or outdated app functionality
Cons
  • Limited 5G network coverage
  • Data caps
Summary

Astound Broadband was founded in 1993 and is based in Princeton, New Jersey. They operate across several states and provide internet, TV, phone, and mobile services built on a fiber-powered network that supports speeds up to 5 Gbps in select areas. Their plans stand out for offering no data caps, no annual contracts, and included equipment, along with support for newer Wi-Fi technology and both self-installation and professional installation options. Customers can also bundle internet with mobile or TV, often receiving added perks like discounted installation, gift cards, or multi-year price locks, depending on the plan and whether their address qualifies as an eligible home. Customer feedback is mixed. Some users highlight smooth installations, fast speeds during the early months, and affordable promotional pricing, while others report billing issues, rising rates after promotions end, and difficulty reaching support. Astound’s pricing varies by location and speed tier, with standalone plans starting at $30 per month and bundle options offering additional savings for households that want multiple services on one bill. Their range of plans, flexible terms, and high-speed options make them appealing to customers who want strong performance without long commitments.

Summary

UScellular, founded in 1983 and headquartered in Chicago, Illinois, was long known as one of the most established regional wireless carriers in the United States. Before the T-Mobile acquisition, they focused heavily on serving rural and Midwestern communities, offering dependable 4G coverage and expanding 5G availability in select areas. Their home internet service operated entirely on their wireless network, giving households an alternative where cable or fiber options were limited. The company's plans centered on 5G and 4G home internet, along with a wide range of prepaid and unlimited mobile plans. Home internet options included tiered data allowances from 25 GB up to 150 GB, while 4G customers could choose between capped data or an unlimited plan. Mobile plans offered practical features such as hotspot access, SD video streaming, multi-line discounts, and priority data on higher-tier options. Customer experience was generally positive, with above-average ratings across review platforms and an A- rating from the Better Business Bureau. Users appreciated the straightforward pricing, predictable monthly costs, and coverage in areas underserved by larger carriers. While they did not offer fiber, UScellular’s wireless home internet appealed to those wanting simple installation, reasonable pricing, and reliable service in harder-to-reach locations.

Quick Stats
  • Customer Service : Poor
  • Mobile Service : True
  • Online Billing : True
  • Served Areas : California, Illinois, Massachusetts, New York, Pennsylvania, Texas, and Washington
Quick Stats
  • Customer Service : Great
  • Mobile Service : False
  • Online Billing : False
  • Served Areas : Nationwide coverage
Selling Points
  • Big savings with bundles
  • Unlimited mobile free for 1 year
Selling Points
  • Affordable plans
  • 4G Network covers entire U.S
Customer Support
  • Desktop Application
  • Email
  • FAQs
  • Help Center
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Ticket
Customer Support
  • Undisclosed
    Desktop Application
  • Undisclosed
    Email
  • Undisclosed
    FAQs
  • Help Center
  • Undisclosed
    Help Guides
  • Live Chat
  • Undisclosed
    Mobile Application
  • Phone
  • Ticket
Internet Services
  • Business Internet
  • Fibre Internet
  • Rural Internet
  • Satellite Internet
  • Wireless Home Internet
Internet Services
  • Undisclosed
    Business Internet
  • Undisclosed
    Fibre Internet
  • Rural Internet
  • Undisclosed
    Satellite Internet
  • Wireless Home Internet
Mobile Internet
  • 4G
  • 5G
Mobile Internet
  • 4G
  • 5G
Compatible with
  • Android
  • iOS
Compatible with
  • Undisclosed
    Android
  • Undisclosed
    iOS