Midphase: Budget-Friendly & Easy Control Panel

Company Overview

Midphase is a U.S.-based web hosting provider established in 1998 and now operating under the UK2 Group, a larger international hosting network. As a web hosting service under the UK2 Group, part of THG Hosting (The Hut Group), Midphase operates dependable infrastructure and global data centers to support websites across different industries. Their shared servers deliver cost-effective, dependable services for individuals and growing businesses. Their approach focuses on delivering reliable performance with a balance of accessibility and control, allowing users to build and manage websites without unnecessary complexity.

Midphase primarily serves clients in North America and the United Kingdom, with English-language support as their main service channel. They offer shared, WordPress, VPS, and dedicated hosting, backed by strong uptime, 24/7 support, and a 30-day money-back guarantee. Midphase focuses on making website management simple and dependable for users of all experience levels. In terms of industry reputation, Midphase has maintained a solid standing over the years as a dependable mid-tier hosting company. They have been featured on several independent review platforms for their affordability and steady performance. While they do not hold a Better Business Bureau (BBB) accreditation, their customer feedback generally highlights consistent uptime and helpful technical support.

Features & Services 

General hosting features

• Free domain registration (1st year, on qualifying plans): Many hosting plans include a free domain for the first year with annual contracts
• Unmetered bandwidth and webspace (within fair use limits): Shared hosting plans provide unmetered data and storage capacity, allowing flexibility for growing websites
• Free SSL certificates (Let’s Encrypt, wildcard support): SSL is included to help secure both main and subdomains at no extra cost
• Access to 80+ one-click app installs (WordPress, Joomla, and more): Users can easily install popular applications through an intuitive one-click setup
• Free website migration: Midphase offers free site migration to their platform, simplifying the transition for new users
• Website builder: A built-in drag-and-drop website builder includes customizable templates, analytics, mobile optimization, and unmetered storage on certain plans
• Free website builder trial: Users can preview and test the website builder before committing to a paid plan
• 30-day money-back guarantee: Customers can receive a full refund within 30 days if the service doesn’t meet their expectations
• 24/7 customer support: Technical assistance is available around the clock via chat, phone, and ticket systems

Management and email tools

• Proprietary control panel (StackCP): The StackCP interface allows users to manage domains, files, databases, and backups from a central hub
• Domain and DNS management tools: Comprehensive domain registration and DNS control features make it easy to manage multiple sites
• Professional email hosting: Domain-based email accounts include IMAP/POP access, spam filtering, and virus protection
• FTP and file manager access: Users can upload, edit, and manage website files directly through the control panel or an external FTP client
• Subdomain and parked domain support: Plans allow the creation of subdomains and parked domains for expanded site structures or brand portfolios

Security, performance, and backup features

• DDoS protection and automatic malware scanning: Security measures help safeguard websites against attacks and malicious activity
• Free CDN and edge caching: Content delivery networks and caching options enhance global site speed and reliability
• Web acceleration and autoscaling tools: These features optimize website performance during high-traffic periods
• Automatic and scheduled backups: Built-in backup tools help users restore site data quickly when needed
• Git version control and staging (for WordPress): Development tools such as Git integration and staging areas make testing and version management easier
• PCI compliance and eCommerce readiness: Infrastructure supports PCI compliance for online stores and transaction-based sites
• Green hosting initiatives: Midphase claims 100% renewable energy usage for parts of their infrastructure
• SiteLock security (on annual plans): Certain annual plans include SiteLock protection to detect vulnerabilities and strengthen site security
• IPv6 support: Hosting infrastructure is fully compatible with both IPv4 and IPv6 connectivity for broader accessibility

Plans & Prices

Midphase offers a variety of hosting plans that they promote directly, and many of their plan tiers are clearly listed on their site. You do not always have to request a quote—shared, WordPress, and VPS plans are transparently priced. However, for high-end or custom dedicated options, you may need to consult sales. Midphase’s pricing options suit everyone from a garage business launching its first website to an established tech firm managing multiple web domains. Every plan includes at least one free domain name so users can secure their perfect domain and build an established online force around their chosen domain name. Below is an overview of how their pricing is structured and representative plan examples.

Pricing overview

• Midphase accepts standard payment methods like credit/debit cards and PayPal
• Many of their plans use promotional rates for the initial term, with higher renewal pricing
• Some features (e.g., domain registration, certain security add-ons) may incur additional fees not included in the base plan
• For very large or custom setups (e.g., bespoke dedicated hardware), they tend to require a personalized quote

Shared / web hosting plans 

Midphase’s base web hosting offerings are laid out in several tiers. Here are typical plan names and what they include:

• Essential plan: ~$3.75/month (for 24-month term; renewal ~ $5.00/month) Includes 1 website, 25 GB storage, 10 × 1 GB databases, free domain, 25 subdomains, 1 × 10 GB mailbox, unmetered bandwidth, free SSL, StackCP, CDN, backups, DDoS protection, autoscaling, and more
• Personal plan: ~$10.75/month (24-month term; renewal ~$12.00/month) Adds support for up to 10 websites, 50 GB storage, 25 databases, 100 subdomains, and more email capacity
• Professional plan: ~$14.75/month (24-month term; renewal ~$16.00/month) Increases websites to 25, storage to 75 GB, databases to 50, unlimited subdomains, etc.
• Premier plan: ~$20.75/month (24-month term; renewal ~$22.00/month) Offers unlimited websites, 150 GB storage, unlimited databases, more mailboxes, and includes SiteLock (on annual plans)

WordPress hosting plans

Midphase also provides specialized WordPress hosting with tailored features. Some example tiers:

• Essential: $6.74/month (24-month term; then ~$7.99) Includes 25 GB storage, 1 website, auto WordPress updates, staging, CDN, daily backups, Git tools
• Personal: $12.74/month (24-month term; then ~$13.99) Supports more websites (e.g., up to 5), higher storage, and more email accounts
• Professional: $15.74/month (24-month term; then ~$16.99) For growing traffic and multiple sites
• Premier: $19.74/month (24-month term; then ~$20.99) For more ambitious setups

These plans include WordPress-specific management tools, malware scans, 1-click restores, staging, etc.

VPS and cloud hosting

Midphase’s VPS/Cloud SSD offerings are customizable. Though they don’t always list every price tier on the main page, their VPS hosting page emphasizes scalable hardware with SSD, configurable CPU/RAM/disk, and redundancy.

You select the resources you need (RAM, storage, CPU), and you can scale them. The control panel and OS choice are part of the service.

Additional fees and price considerations

• Domain registration: Some domain costs are separate (not always fully included)
• Migration fees: Free migrations are offered, but may depend on your previous setup (e.g., cPanel)
• Security add-ons: Some features, like SiteLock, may only come included on annual or higher plans
• Renewal increases: After promotional periods, plan rates often increase significantly
• Non-refundables: Domain registration and certain extras may not be refundable under the 30-day guarantee

Advantages

• Cost-effective long-term pricing options: The company’s multi-year billing discounts allow customers to secure lower rates and predictable costs, appealing to startups and small businesses managing tight budgets
• Access to 80+ one-click app installs (WordPress, Joomla, and more): Midphase includes an intuitive installer that lets users deploy popular CMS platforms and web apps in seconds, streamlining setup for blogs, stores, and business sites without coding knowledge
• Website builder with free trial: Their drag-and-drop website builder comes with a free trial, allowing beginners to design responsive sites quickly before committing to a hosting plan
• Proprietary control panel (StackCP): Midphase’s StackCP interface replaces cPanel with a cleaner, more modern dashboard that simplifies domain, email, and file management for both beginners and advanced users
• Subdomain and parked domain support: Customers can easily add subdomains or park multiple domains under one account, giving them flexibility for branding, staging environments, or portfolio management
• Automatic and scheduled backups: Midphase enables users to automate daily or weekly site backups, providing reliable recovery options and minimizing data loss in case of errors or outages
• Integrated email hosting with spam protection: Midphase’s hosting plans include reliable email hosting enhanced with spam and virus filtering, helping businesses maintain secure and professional communication channels
• PCI compliance and eCommerce readiness: Their servers and configurations support PCI standards, making it easier for businesses to launch secure online stores and accept credit card payments confidently
• Green hosting initiatives: The company participates in environmentally conscious hosting practices by optimizing energy usage and server efficiency to reduce their carbon footprint
• Seamless scalability between hosting tiers: Users can upgrade from shared hosting to VPS or dedicated servers without data migration hassles, ensuring that their infrastructure grows smoothly with their project or business needs

Disadvantages

• Limited transparency around server locations: Midphase does not publicly specify the exact locations of its data centers, which can make it difficult for users concerned about regional latency or compliance to assess where their data is hosted
• Essential tools sold as paid add-ons: Some features that other hosts include by default—such as premium backups, SiteLock protection, and SSL upgrades—are sold separately on Midphase, which can increase overall costs for users seeking a complete hosting package
• Limited refund coverage on add-ons and domains: Although there’s a 30-day money-back guarantee for hosting, add-ons like domains, SSL certificates, and certain setup services are non-refundable, reducing flexibility for users testing the platform
• Migration-related disruptions and technical issues: Multiple users report that migrations—especially from cPanel to StackCP or Stackmail—led to DNS errors, access problems, and broken email configurations

Customer Experience

Midphase receives a 3.8 out of 5 rating on Trustpilot, based on almost 1000 reviews, reflecting a mix of long-time loyal customers and frustrated recent users. Feedback shows a strong divide between those who praise responsive agents and those who report persistent downtime or slow responses after system migrations. According to the Better Business Bureau, Midphase is not BBB accredited and holds a D- rating, largely due to unresolved complaints.

Positive feedback

Customers frequently commend the professionalism and patience of Midphase’s support staff, highlighting quick resolutions to issues involving SSL certificates, FTP access, and email configurations. Many reviewers describe agents as knowledgeable and courteous, often going above and beyond to resolve problems efficiently. Long-time users—some with over a decade of service—praise the reliability of hosting performance and continued technical expertise. Several reviews also mention appreciation for the 24/7 chat support and consistency in issue resolution when escalated.

Critical feedback

Recent complaints primarily focus on slow response times, long chat queues, and problems stemming from the migration to StackCP and Stackmail. From the customer’s perspective, they cite extended email and website outages, unresponsive ticket systems, and difficulty reaching a live representative by phone. Many note frustration over missing migration details, such as DNS or server credentials, and outdated documentation in the knowledge base. Some customers also mention that two-factor authentication caused account lockouts during outages, compounding accessibility issues.

How the company responds to feedback

Midphase actively replies to many Trustpilot reviews, typically within a few days, expressing appreciation for feedback and directing users to the escalation address client-escalations@uk2group.support for further resolution. While some users confirm that follow-ups helped resolve their cases, others report limited success or delayed responses. Nonetheless, the company’s visible engagement suggests an effort to maintain communication and transparency with its customer base.

Customer Support

Midphase offers multiple ways to get help, including 24/7 live chat through their Support Center, where users can connect with technical agents anytime. Customers can also submit tickets or email requests for assistance directly from the same portal.

For account and billing questions, phone support is available Monday through Friday, 6:00 AM–3:00 PM ET, at +1 (385) 308-5800. Abuse or policy-related reports can be submitted through the contact page, with responses typically within three business days. Users can also monitor real-time updates and maintenance notices via the System Status Page.

Midphase provides an extensive Knowledge Base that includes setup tutorials, troubleshooting guides, and articles on managing domains, email, and control panel tools. For broader insights and hosting tips, users can explore their official blog. Together, these resources make Midphase’s support system comprehensive and easy to access.

Conclusion

Midphase offers a balanced blend of affordability, reliability, and ease of use, making it a practical choice for individuals, small businesses, and developers alike. With scalable hosting plans, a clean StackCP control panel, one-click app installs, and automated backups, they provide the flexibility and stability needed to manage websites efficiently at any stage of growth.

Their strengths lie in accessible pricing, strong uptime, and helpful support, paired with thoughtful features like PCI compliance, green hosting practices, and integrated email protection. Customers often highlight friendly and knowledgeable agents, though some note slower response times, migration hiccups, and essential features presented as add-ons.

Midphase remains a dependable option for users seeking long-term value without unnecessary complexity. To see how they compare with other providers, explore our web hosting reviews, use our hosting comparison tool, or visit our hosting blog for more expert insights.