iPage: The Legacy Host Now Part of Network Solutions

Company Overview

iPage, founded in 1998 and based in Burlington, Massachusetts, is a long-running web hosting provider that once focused on offering simple, low-cost solutions for individuals and small businesses. Their platform combined hosting, domain registration, email, and website-building tools in one place, catering primarily to beginners and small business owners who needed an all-in-one hosting service.

The company has been part of Newfold Digital (formerly Endurance International Group) since 2010, operating alongside other major hosting brands such as Bluehost and HostGator. However, as of 2025, iPage has completely stopped accepting new customers under their original hosting plans. Newfold Digital is now transitioning the brand into iPage by Network Solutions, effectively merging their remaining customer base and infrastructure into the broader Network Solutions ecosystem.

This change marks a clear shift in iPage’s role within Newfold Digital’s portfolio—from an active, standalone hosting provider to a legacy service being phased into another brand. Existing customers continue to receive service, but no new accounts are being created, signaling the company’s gradual transition out of independent operations.

Features & Services

General hosting features

• All-in-one hosting plan: iPage offers one simplified shared hosting plan with unlimited storage, scalable bandwidth, and support for multiple websites under a single account
• Free domain for the first year: Each new plan includes one free domain name registration for the first year of service
• Website builder tools: A drag-and-drop website builder with mobile-friendly templates helps users design and publish websites quickly
• WordPress integration: One-click WordPress installation and management tools make it easy to create blogs or business sites without technical setup
• Email hosting: Custom domain-based email accounts are included, with access through webmail or external clients like Outlook or Gmail

Security and reliability

• Free SSL certificate: SSL encryption is automatically enabled on all hosted websites for better data protection and search ranking benefits
• 24/7 network monitoring: Their servers are continuously monitored to maintain uptime and prevent disruptions caused by security threats
• Site backups and restore options: iPage offers optional daily backups to help users recover their website data in case of errors or attacks
• Uptime reliability: A stable infrastructure supports consistent uptime for both personal and business websites

Additional tools and perks

• E-commerce features: Built-in support for shopping carts, PayPal integration, and marketing tools enables users to run online stores easily
• Advertising credits: New users receive ad credits for Google Ads and Bing to help drive initial website traffic
• Scalable upgrade path: Users can transition to VPS or dedicated hosting through Newfold Digital as their websites grow
• 24/7 customer support: Live chat, phone support, and a detailed knowledge base are available at all times
• 30-day money-back guarantee: Customers can test iPage risk-free with a full refund available within the first 30 days

Plans & Prices

iPage promotes a straightforward pricing model centered around a single shared hosting plan, designed to simplify the buying process for individuals and small businesses. Their plans are sold directly through their website and priced transparently without requiring quotes. Customers can also upgrade to VPS, dedicated, or WordPress-specific hosting through Newfold Digital’s network when their websites outgrow shared hosting.

Shared hosting plan

• Starting at $1.99 per month (renews at $9.99 per month)
• Includes a free domain name for the first year
• Unlimited websites, storage, and bandwidth
• Free SSL certificate and custom email addresses
• Website builder and one-click WordPress installation
• 24/7 customer support and 30-day money-back guarantee

This all-in-one plan is best suited for beginners and small website owners who prefer a simplified setup with core hosting tools included.

WordPress hosting

• Starting at $3.75 per month (renews at $8.99 per month)
• Optimized servers for faster WordPress performance
• Pre-installed plugins and automatic WordPress updates
• Access to curated themes and enhanced security tools
• Includes unlimited storage and bandwidth with a free domain

VPS hosting

• Starting at $19.99 per month (renews at $24.99 per month)
• Designed for growing websites needing more control and speed
• Includes scalable resources, root access, and optional cPanel
• Managed support for setup and maintenance

Dedicated hosting

• Starting at $119.99 per month (renews at $149.99 per month)
• For high-traffic or resource-heavy websites needing full server control
• Includes multi-core CPUs, high storage capacity, and custom configuration options
• Managed service and 24/7 server monitoring

Additional details

• Payment methods: iPage accepts major credit cards and PayPal
• Renewal rates: Prices increase after the initial term, with renewals charged at the standard rate
• Optional add-ons: Users can purchase daily backups, domain privacy protection, and premium security upgrades for an additional fee

Advantages

• Unified management dashboard: Their control panel centralizes domains, email, billing, and website tools in one place, reducing the learning curve for non-technical users managing multiple elements of their site
• Affordable entry pricing: The low introductory rate allows individuals and small businesses to start their online presence without a large upfront investment, making it a cost-effective option for beginners
• Beginner-friendly website builder: The drag-and-drop builder offers pre-designed templates and easy customization, helping first-time users launch professional-looking websites quickly
• Free domain and SSL certificate: New users receive a free domain for the first year and an SSL certificate, providing immediate credibility and security for their website
• WordPress compatibility: One-click WordPress installation makes it simple to set up and manage blogs or small business sites with minimal technical effort
• Unmetered storage and bandwidth: Users can host multiple websites and manage growing traffic without worrying about strict storage or data limits
• Integrated e-commerce tools: Built-in features like PayPal integration and online store support allow small businesses to start selling products online without third-party plugins
• Scalable upgrade options: Users can transition to VPS or dedicated hosting through Newfold Digital’s network when their websites expand, avoiding the need to migrate to a new provider
• Risk-free trial period: The 30-day money-back guarantee allows users to test the service with minimal commitment, offering reassurance before deciding on long-term hosting

Disadvantages

• Inconsistent customer support responsiveness and resolution: Since their acquisition by Newfold Digital, iPage’s support quality has noticeably declined, with slower responses, unresolved issues, and a lack of accountability. The company has also stopped accepting new customers, which aligns with a broader decline in service quality and overall platform maintenance for existing users
• High renewal pricing after initial term: iPage advertises very low introductory rates, but multiple reviews and hosting-analysis reports indicate that renewal prices can rise significantly, sometimes more than double the original rate
• Upselling of add-ons and hidden costs: Reviews report that iPage frequently encourages the purchase of add-ons (e.g., backups, security services), and some features are not included by default, even though users expect them
• Automatic renewal and restrictive cancellation policies: iPage’s User Agreement states that services may automatically renew unless the customer disables auto-renewal more than 15 days in advance

Customer Experience

iPage holds a rating of 1.9 out of 5 on Trustpilot, based on over 1,000 customer reviews. Feedback on the platform is largely negative, though some users report positive experiences with affordability and ease of setup. Overall, sentiment on Trustpilot suggests that while iPage appeals to beginners seeking low-cost hosting, many customers encounter issues with support quality, billing practices, and long-term reliability.

Positive feedback

Some users praise iPage’s affordability, noting that the low introductory pricing provides good short-term value for small websites and personal projects. Reviewers also mention that the setup process is straightforward, with easy access to tools like the website builder and domain registration. A few customers highlight that iPage’s hosting interface is simple to navigate, which helps first-time website owners get online quickly. The inclusion of a free domain and SSL certificate is another commonly appreciated feature for beginners looking for an all-in-one solution.

Critical feedback

Despite some initial advantages, many users express dissatisfaction with customer support, describing long wait times, limited issue resolution, and inconsistent assistance across channels. Billing complaints are also frequent, particularly about unexpected renewal charges and challenges in canceling services. Several reviewers mention site performance issues, including slow loading times and occasional downtime. A recurring concern is the decline in overall service quality following iPage’s acquisition by Newfold Digital, with some long-term customers stating that the reliability and responsiveness have worsened over the years.

How the company responds to feedback

Public reviews show that iPage does not regularly respond to customer feedback on platforms like Trustpilot. While some users report positive experiences with individual support agents, the company makes little visible effort to address broader complaints or improve communication with dissatisfied customers.

Customer Support

iPage provides 24/7 customer support through live chat and phone assistance, ensuring that users can reach a representative at any time for technical or account-related issues. Their support team can be contacted by phone at (877) 472-4399 or through the live chat option available in the Help section of their website. While they do not list a public support email, customers can submit inquiries or tickets directly via their support portal.

To help users navigate their hosting tools and resolve issues independently, iPage offers a comprehensive Help Center with searchable articles covering topics such as billing, email setup, domain management, and WordPress hosting. They also provide step-by-step video tutorials and a collection of beginner-friendly website builder guides. For additional insights, users can explore their Tutorials Blog, which includes practical articles on building and optimizing websites.

Conclusion

Once known for their straightforward hosting and low-cost setup, iPage built their reputation on simplicity, offering hosting, domains, email, and a website builder in one affordable plan. These features served beginners and small business owners well for years, providing an accessible entry point into web hosting.

Today, however, iPage’s story is shifting. Following their full integration under Newfold Digital, the company has stopped accepting new customers and is being rebranded as iPage by Network Solutions, signaling the end of their run as an independent host. While existing users still benefit from the all-in-one structure and core hosting tools, ongoing complaints about weak customer support, steep renewals, and outdated infrastructure reflect a platform past their prime.

If you’re researching active and modern alternatives, explore our web hosting reviews, try our hosting comparison tool to weigh your options, and visit our website hosting blog for deeper insights and up-to-date provider breakdowns.