Fleet Tracking Simplified with GPS Insight

At a Glance

Founded in 2004, GPS Insight is a highly customizable GPS tracking software designed for commercial and government businesses that deal with fleets in large or small numbers. The software is a cloud-based, customizable, and intuitive solution that can help fleet owners know where their fleet is at all times.

The company helps users and fleet managers engage their fleets with innovative solutions, actionable insights, and many other features and functionalities. When businesses want to eliminate high fleet operating costs, decrease risks, increase safety on the road, and stop wasting time and money on inefficient work, they tend to turn to GPS Insight to fix all of that. 

They provide their services to organizations across North America to help them manage their fleets of vehicles, trailers, mobile assets, and more. Not only will you get a robust software system for asset tracking, but you can also get in-cab cameras, ELD, fuel cards, and much more.

GPS Insight is an 8-time winner of the Fastest-Growing Private Companies between 2010 and 2017. The company also won awards for customer service, products, and more.

Features & Tools

GPSI is a feature-rich fleet-tracking software system that offers many tools and functionalities that cater to businesses of all sizes and needs. While reviewing them, some features stood out as the most helpful, and we have compiled a list of them to help you understand how they can help you. 

Below are some of the most important features offered:

Great driver management

GPS Insight is one of the best fleet management software providers in the US market in terms of driver management capabilities. Driver management tools can help you keep track of your drivers’ activity, spot any bad driving behavior immediately, and improve your fleet performance. The system can be of help in many ways, including:

• Send and receive SMS messages to and from your drivers on the road
• View the history of vehicle activity, such as movements and stops. You get a tracking map to see every movement, and all this data can be configured into a sheet or a pie chart to help you visualize it 
• View your drivers' histories, including their MPH, driving habits, ignition record, stops and how long they take at each stop, routes they take, their direction, and more
• Get driver violation reports that show you whenever a driver has done any violation within 100 miles. This includes rapid acceleration, harsh braking, hard right and left turning incidents, idling, speeding, and more
• You can also set up custom alerts for the violations mentioned above. Your alerts for idling can be regarding any idling between 300 seconds (five minutes) as a default, or you can customize that number
• View driver scorecards for performance to compare everyone’s performance and provide rewards and incentives

Specialized tracking devices

GPSI does not provide just one tracking unit model; they offer a range of devices for special purposes other than vehicle tracking. GPS Insight also provides businesses with special hardware to help them manage their fleets. 

Some of the GPS devices provided include:

• The GPSI-3900: This is their best device. It requires a three-wire installation and is usually installed discreetly in a vehicle’s dash 
• The AT-3000 series is an externally powered fleet tracking hardware device. It usually monitors assets and vehicles that can act as their power source, such as generators, diggers, trailers, and heavy equipment
• The TT-3000 is a battery-powered fleet tracking hardware device. It is ideal for monitoring shipping containers or other fleets and assets that may have to enter areas without cellular coverage to stay connected 

Easy regulatory compliance

As a business in the US, you must comply with the US Department of Transportation’s regulations for fleet businesses. Knowing the hassle this can cause, fleet management software providers aim to make things easier for fleet managers by helping them manage their fleet and providing a software system that provides businesses with regulatory compliance.

This provider can help you do that in many ways, including:

• IFTA (International Fuel Tax Agreement) regulations: Your GPS tracking software will help you efficiently gather all the necessary fuel tax information and provide you with one state mileage report to view everything you need 
• ELD (Electronic Logging Device) compliance: GPS Insight will provide you with two options: 1. ELD Mobile, an app that your fleet drivers can use to keep track of their service hours, and 2. ELD Connect is a tablet that can be installed on a vehicle’s dashboard and functions as an electronic logbook and a GPS tracker. It is worth mentioning that you will need to pay extra for this
• DVIRs (electronic driver vehicle inspection reports): You are offered DVIR Mobile, a mobile app that allows drivers to easily complete SVIRs digitally

Cost & Plans

While GPS Insight does not advertise plans and prices on their website, their blog mentions the costs you should expect. 

They offer customers different options regarding their fleet tracking agreements: a one- or three-year agreement. If you choose one of these options, you will often get their hardware devices at zero costs and with free installation. This is the most cost-effective solution. However, remember that if you have specific requirements for your hardware devices, you should expect to pay some fees. 

With that in mind, you should know that multiple factors affect the costs of your fleet-tracking software system and hardware devices. These factors include the features and add-ons you need, the type of GPS tracking devices you want, and more.

To find the exact price, go to GPS Insight’s website for a free quote personalized to your needs and a free demo. Ask them all the questions you have before committing to their services.

Advantages

• Live chat: GPS Insight provides live chat as a convenient support option for customers. Users can access real-time assistance and quick responses to their inquiries directly through the website
• Free demo: Prospective customers can request a free demo from GPS Insight. This allows businesses to experience the software firsthand, exploring their features and functionalities before committing. The free demo helps assess how this provider can meet specific fleet management needs
• Industry-specific solutions: GPS Insight offers tailored solutions for various industries, addressing specific needs and challenges businesses in those sectors face. This includes customizing features and tools to align with industry requirements, enhancing efficiency and effectiveness

Disadvantages

• Lack of transparency: GPS Insight's transparency regarding pricing and service terms may not always meet user expectations. Some users have reported challenges in understanding complete pricing structures or terms of service upfront, which can lead to uncertainty during decision-making

User Experience

GPS Insight scored high on Trustpilot, with 4.3 out of 5 stars based on 185 customer reviews. Additionally, they received an A+ rating from the Better Business Bureau (BBB) with an accreditation in 2007, and only two customer complaints, which were responded to and resolved by the provider in the previous three years.

Positive reviews

Customers have highlighted several positive aspects of GPS Insight, particularly appreciating the abundance of reporting features that allow for detailed tracking of their vehicles. Users have praised the support team for their eagerness to help and willingness to address concerns promptly. 

One user mentioned the efficiency of coordinating medical pickups using the tracking and messaging features, finding them crucial for their operations. Additionally, some customers found the installation process simple and the online platform user-friendly.

Negative reviews

However, many users have reported significant issues with GPS Insight. A recurring theme is the lack of communication and poor customer service, with numerous complaints about unreturned calls and emails. 

Customers have experienced long delays in resolving technical issues and have been frustrated by the company's billing practices, including being charged for non-functional equipment and facing difficulties canceling services. Several users felt deceived by the company, particularly regarding the discontinuation of services and compatibility issues with certain operating systems.

Company's responses

GPS Insight has responded to customer complaints by acknowledging the issues and explaining their actions. They apologize for any inconvenience and outlined steps to resolve problems, such as issuing refunds, sending replacement devices, and offering account credits.

The company has also mentioned their efforts to communicate changes and provide support through various channels. While they have addressed specific complaints individually, their responses indicate a commitment to improving customer satisfaction and resolving issues promptly.

Customer Services

GPS Insight’s customer support team’s operation days and hours are Monday through Friday, 5 AM to 7 p.m. PST. 

• For sales-related inquiries, call 866-680-0758.
• For technical support, call 866-477-4321 (Press 2).
• For accounting-related inquiries, call 866-477-4321 (Press 3).

In addition, GPS Insight provides an extensive online knowledge center with frequently asked questions, documents to help you set up and start using the software, help guides for troubleshooting problems, a blog page, and more. It is worth mentioning that your access level for these resources depends on the plan you pick and the price you pay.

Are They the Right Provider for You?

GPS Insight emerges as a robust solution for fleet management, offering advanced tools and intuitive features designed to optimize operations effectively. With a strong emphasis on user-friendly interfaces and customizable solutions, they cater to a wide range of businesses seeking to enhance fleet efficiency and reduce operational costs.

The availability of live chat support and a free demo underscores the company’s commitment to customer satisfaction, allowing businesses to explore their capabilities firsthand. Despite their strengths in providing industry-specific solutions and comprehensive fleet tracking, potential users should be aware of issues related to transparency in pricing and service details.

GPS Insight could be a reliable choice for businesses looking to streamline fleet management processes and improve operational outcomes. Whether managing a small fleet or a large-scale operation, they offer the tools necessary to drive efficiency and maintain a competitive edge in today's market. 

If you are still looking for a provider that fits your business needs, visit our website, read our comprehensive reviews, and learn more about top providers. Our comparison tool offers you a unique way to compare your options. Additionally, our blog posts provide valuable insights into the industry and how it can benefit your business goals.

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