FleetCommander by Agile Fleet: Adaptive Solutions

About Agile Fleet

Agile Fleet, a leader in the fleet management industry, has built a strong reputation by helping businesses maximize the potential of their drivers and employees. With more than 25,000 cars managed and shared daily through FleetCommander, Agile Fleet's metrics-based fleet usage and management approach has significantly improved customer cost savings and driver satisfaction.

After rebranding to Agile Fleet in 2017, the company implemented forward-thinking changes to their products and operations. Agile Fleet now caters to businesses with fleets ranging from 25 vehicles to thousands, solidifying its position in the market by offering valuable and profitable solutions.

Today, Agile Fleet provides Agile FleetCommander, a robust web-based fleet management information system (FMIS) widely used in government, university, and commercial fleets across North America. FleetCommander's risk management module provides a comprehensive insight into incident and claim processing. By gaining insight into accident patterns, businesses can adjust safety awareness and training to reduce accident rates and associated costs. Agile Fleet offers optional modules, including fuel and mileage tracking, fleet vehicle utilization, fleet GPS tracking, and more, within their comprehensive solutions.

Key Solutions & Features

GPS solutions

Agile Fleet’s GPS solutions will provide complete insight into all your business aspects. With real-time location tracking, you can always keep tabs on your vehicles’ whereabouts, as presented in an intuitive map view. GPS solutions also provide engine diagnostics, comprehensive reports and alerts, optimized routing, and direct messaging between your office team and drivers.

Agile’s FleetCommander will also automatically record your vehicle’s odometer information and gather all the necessary data to understand your vehicle’s trip details and overall fleet utilization.

Motor pool and fleet management

Motor pool and fleet management solutions allow drivers to reserve and schedule the best vehicles for their jobs and those they can drive. You will get automatic confirmation emails, and your customers can view the status of their vehicle requests and usage online 24/7.

Vehicle reservation requests can be viewed online, and you can approve and assign vehicles with a single click and automate the assigning process. Agile’s FleetCommander will also automatically provide your drivers with policies to enforce rules; the software will also automatically identify expired driver’s licenses, training status, specialized certifications, and more.

Key management

Agile Fleet offers unique key management solutions that fully integrate with their FleetCommander vehicle sharing and motor pool solution. Agile’s key control system provides you with the following:

24/7 key access, key custody and accountability, robust units for harsh weather environments, automatic odometer, fuel status, parking location data collection, RFID employee badge integration, and optimized vehicle usage.

Their Key Management allows your drivers to make vehicle reservations online or on the go at the kiosk. Then, the driver can log into the kiosk with their badge scanner, and the key box will open, and a light next to the authorized key will appear.

When the driver returns the key to the key box, the kiosk will prompt the driver for information regarding ending mileage, fuel status, parking location, and other data you can customize. 

Fleet maintenance and repair solutions

Agile’s Fleet Maintenance and Repair Solutions will provide you with a dashboard where you can oversee real-time statuses and an easy way to launch maintenance activities. The FleetCommander fleet management information system (FMIS) will provide in-depth data about any maintenance aspect, such as PM tasks, repairs, parts, labor, costs, etc. The software also allows you to set up scheduled reminders for the vehicle’s owners and assigned drivers to perform maintenance tasks.

Furthermore, Agile also offers technicians their own dashboard to view their work priorities and current tasks in one place. They can track preventive maintenance tasks, repairs, parts, and labor in one plan, streamline work orders, and prioritize them for efficient sorting.

Moreover, Agile’s fleet maintenance tools will also allow you to streamline your fleet’s parts inventory. Administrators can track and control all inventory, including levels and minimum stock numbers. You can track inventory across multiple vehicle sites, stockrooms, and vendors, and the software will automatically adjust levels as work orders consume the parts.

Benefits & Drawbacks

Benefits

• Improved fleet utilization and optimization: FleetCommander's hundreds of reports and round-the-clock automated fleet key management make vehicle sharing and automated motor pool administration easy
• Streamlined operations and automation: The program manages every facet of fleet operations, from vehicle utilization and fuel expense analytics to accident tracking. To find areas for optimization, this paints a clear picture of fleet expenditure
• Enhanced visibility and control: The company's solution has powerful fleet data mining and reporting features thanks to their extensive reporting capabilities and more than 60 pre-built reports. Whether customers have too many, too few, or the wrong mix of vehicles, this tool helps them optimize their fleet size efficiently

Drawbacks:

• Lack of transparent pricing: FleetCommander does not publish their pricing publicly, requiring interested customers to schedule a demo to obtain pricing details. This might cause delays in customers making final decisions. It’s recommended that you get in touch with the company’s sales representatives and ask all the necessary questions about their services and prices before you make your final decision on this company
• Potential user-friendliness challenges: While generally praised for their ease of use, a few reviews mentioned difficulties navigating the software, especially in the maintenance module

Plans & Prices

Agile Fleet doesn’t advertise definite plans or prices for their fleet tracking software and hardware; they will personalize their price depending on your business’s fleet type, the number of vehicles you want to track and manage, and the hardware you need.

Their service pricing will include application hosting, turn-key implementation services, training, integration and software development, maintenance and technical support, fleet consulting, and other value-added services.

We recommend you contact Agile’s team to get your personalized price. You can also request a 30-day free trial of their fleet tracking and management software with no obligations. All you need to do is fill out the short form on their website, and their sales team will contact you as soon as possible. 

What Do Customers Say About Them?

Agile Fleet earns an excellent five-star rating from different trusted platforms, a high 4.8-star rating from Capterra, and 4.5 out of 5 stars on G2 based on one review. Customer reviews praise their user-friendly platform, efficient maintenance reports and documentation, and flexible vehicle scheduling tools.

However, they do not have a profile on the Better Business Bureau (BBB), and there are not many customer reviews of them online. This does not necessarily mean that their services are high quality; it could simply imply that customers are not motivated to write reviews about them.

Positive reviews

FleetCommander has received substantial praise from its users for various aspects of its functionality and user experience. Many customers highlight the intuitive and user-friendly interface, which significantly simplifies fleet management tasks. The dashboard, in particular, is a favorite among users, providing clear and immediate access to vehicle availability and usage information. Switching between different views, such as hourly and two-week grids, enhances operational efficiency.

Another highly commended feature is the maintenance management system. Users appreciate how it streamlines maintenance scheduling, documentation, and tracking, allowing them to keep their fleets in top condition. The ease of setting up the system and its adaptability over time are also major benefits.

Customer support is frequently mentioned in positive reviews. Users describe the support team as responsive, helpful, and capable of quickly resolving issues. This support extends to helping users navigate the extensive customization options available within FleetCommander.

Negative reviews

Despite the generally positive feedback, some users have pointed out areas where FleetCommander could improve. One common criticism is the software's occasional slowness in rolling out new updates and developments. Users desire more timely enhancements to keep up with evolving needs.

Another area of concern is the complexity involved in setting up the system and customizing reports. While the software offers many options, some users find the process overwhelming and time-consuming. This is particularly challenging for those who are not tech-savvy, leading to a reliance on customer support for setup and customization tasks.

The maintenance module, though generally appreciated, has received mixed reviews. Some users find it less intuitive than other maintenance software and note a lack of certain features, such as the ability to input part purchase prices and automatically calculate markup prices.

Connectivity issues between the kiosk and control PC have also been mentioned, although these seem less frequent and more easily addressed.

Company responses

Agile Fleet is proactive in addressing feedback and improving FleetCommander. They acknowledge areas needing enhancement and regularly roll out updates. To help with setup complexity, they provide comprehensive training materials and support, such as resting passwords and changing usernames. 

The maintenance module is improving, with more intuitive features and expanded reporting capabilities. Agile's commitment to customer satisfaction is evident in its continuous engagement with users and willingness to adapt based on feedback, reinforcing their position as a leader in fleet management solutions.

Customer Support

You can reach Agile’s team by phone or by email. For general information, contact them at (571) 498-7555 or info@AgileFleet.com. To contact their sales team, email them at sales@AgileFleet.com.

You can also use their official website to arrange a free trial, book a live demo, request a quote, or request a consultation.

Final Words

Agile Fleet is one of the market’s top-rated fleet management and tracking software. They offer their intuitive FleetCommander platform, which provides motor pool management and vehicle sharing and tracking solutions. Their key management system is also a unique solution to streamline your key systems.

With their extensive features, such as GPS tracking, key management, and detailed maintenance reporting, they provide unparalleled control and efficiency for fleet operations. 

While there are some concerns about pricing transparency and initial setup complexity, the overall user experience is highly positive, with many praising their user-friendly interface and responsive customer support. Agile Fleet’s commitment to continuous improvement and customer satisfaction further solidifies FleetCommander as a reliable choice for businesses looking to optimize their fleet management processes. 

If you’re searching for a powerful and versatile fleet management tool, consider FleetCommander. If you are still looking for a provider, start by checking out our reviews. Our informative blog posts can help you understand the industry better, and our comparison tool can assist you in narrowing down your provider options.

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