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Fiserv vs Shopify Payments

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Pros
  • International payments
  • Diverse payment acceptance
  • Mobile and contactless solutions
  • Recurring billing
Pros
  • Complimentary trial period
  • No hidden fees
  • Seamless integration capabilities
  • Save customer data
  • Live chat and virtual assistant
Cons
  • Lack of transparency
  • Limited extensive features
  • Reported delayed funding
Cons
  • Transaction fees for third-party gateways
  • Lack of clarity in processing fees
  • Reported customer service concerns
Summary

Founded in 1984, Fiserv stands as a global driving force in financial services technology, catering to businesses seeking innovative payment solutions. Headquartered in Wisconsin, Fiserv's centralized platform offers extensive services, including POS systems, billing, payments, and merchants. With a commitment to flexibility, Fiserv facilitates seamless transactions, supporting various payment methods like credit cards, contactless, and ACH transactions, along with international payment capabilities. The company's strategic acquisition of First Data and Clover in 2019 solidified their position at the forefront of credit card processing, introducing advanced technology and heightened functionality. Fiserv prioritizes security by adhering to PCI standards, FraudNet for automated transaction monitoring, and tokenization for data protection. Despite the challenges posed by user reviews, Fiserv's positive aspects shine through in their global reach, omnichannel virtual terminal efficiency, and enhanced merchant portals for analytics. Fiserv empowers businesses of all sizes, from small enterprises to financial institutions, and provides an accessible resource center for inquiries. As a trusted industry leader, Fiserv leaves businesses intrigued by their commitment to innovation, security, and seamless payment experiences, encouraging further exploration into the depth of their offerings.

Summary

Shopify Payments, a key player in the e-commerce industry, was founded as a comprehensive commerce platform aiming to empower businesses to start, grow, and scale effectively. Established in 2013, the company's headquarters are located in Ottawa, Canada. Shopify Payments is an integral part of the Shopify ecosystem and provides a fully integrated payment processing solution for businesses of all sizes. Shopify Payments enables users to accept and process transactions seamlessly, whether online, in-person, or via mobile devices. This payment solution goes beyond conventional transaction processing by providing a suite of services, including an integrated payment gateway, chargeback management, and various payment method acceptances. Furthermore, they cater to individual entrepreneurs, small businesses, and enterprises and support international transactions, allowing companies to thrive on a global scale. Shopify Payments stands out for their user-friendly approach, integration capabilities, global reach, and more. Customer experiences with Shopify Payments vary, with positive reviews highlighting the intuitive dashboard, seamless integrations, and the absence of transaction fees for their gateway. On the flip side, some users have raised concerns about fund holds, account shutdowns, and challenges in reaching customer support. As businesses seek reliable payment solutions, Shopify Payments continues to be a contender worth exploring for those aiming to enhance their online and in-person transactions.

Quick Stats
  • Transaction Speed : Instant
  • Customer Experience : Poor
  • Gift Cards : Available
  • Real-Time Reports : Available
  • Transparent Pricing : Unavailable
  • Pricing Model : Undisclosed
  • Trustpilot Score : 1.8 out of 5
  • BBB Rating : A+
Quick Stats
  • Transaction Speed : 48 hours
  • Customer Experience : Fair
  • Money-Back Guarantee : False
  • Gift Cards : Available
  • Real-Time Reports : Available
  • Transparent Pricing : Unavailable
  • Pricing Model : Subscription pricing and interchange plus
  • Trustpilot Score : 1.6 out of 5
  • BBB Rating : A+
Selling Points
  • POS systems from Clover
  • Industry-specific solutions
  • Protected and secure payments
  • Multiple gateway options
Selling Points
  • Integrated payment gateway
  • International payment acceptance
  • Shop pay installments
  • Chargeback assistance:
  • Reporting & analytics:
System Features
  • Undisclosed
    Billing & Invoicing
  • Electronic Receipts
  • Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Recurring Payments & Billing
  • Reporting & Analytics
  • Virtual Terminal
System Features
  • Billing & Invoicing
  • Electronic Receipts
  • Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Recurring Payments & Billing
  • Reporting & Analytics
  • Virtual Terminal
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Undisclosed
    Monthly Subscription
  • Undisclosed
    One-Time License
Pricing Options
  • Undisclosed
    Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Undisclosed
    One-Time License
Third-Party Integrations
  • Processing Services
  • Accounting Software
  • POS
  • Productivity Software
Third-Party Integrations
  • Processing Services
  • Accounting Software
  • POS
  • Productivity Software
Operating System Compatabilities
  • Android
  • Cloud-Based
  • Mac
  • Undisclosed
    On-Site Installation
  • Windows
Operating System Compatabilities
  • Android
  • Cloud-Based
  • Mac
  • On-Site Installation
  • Windows
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Credit Card Terminals
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Supported Payment Options
  • ACH Processing
  • Undisclosed
    Cash Transactions
  • Credit Card Terminals
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Tickets
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Tickets

Fiserv vs. Shopify Payments

Choosing between Fiserv and Shopify Payments for payment processing requires a clear understanding of their unique features, pricing structures, and usability. Both companies cater to diverse business needs, offering value-added services, security, and scalability. This comparison highlights their strengths and differences to help businesses make informed decisions.

Value-added services

Fiserv provides comprehensive payment solutions, including ACH, card, and check payment processing. Their integration with Clover POS systems adds robust functionality for in-person and online transactions. Businesses can benefit from tools like a virtual terminal for remote payments, advanced analytics through Business Point, and global reach with support for payments in over 50 countries. Fiserv also offers extensive POS hardware options, including Clover Go and FD150 terminals, catering to businesses of all sizes.

In contrast, Shopify Payments simplifies payment processing by integrating seamlessly with Shopify’s eCommerce platform. It supports various payment methods, including major credit cards, Buy Now Pay Later via Shop Pay Installments, and international payments in over 130 currencies. Shopify Payments also offers advanced checkout solutions, such as curbside pickup, and provides chargeback assistance. Their all-in-one dashboard allows merchants to track sales, inventory, and performance metrics effortlessly.

While Fiserv excels in offering diverse hardware and global transaction capabilities, Shopify Payments focuses on ease of integration and advanced eCommerce tools.

Usability

Fiserv is designed for businesses seeking a customizable yet straightforward payment processing experience. Their plug-and-play plugins and developer APIs ensure smooth integration, accommodating both tech-savvy and less technical users.

Shopify Payments, tailored for Shopify users, provides a user-friendly interface that synchronizes with the platform’s ecosystem. Businesses can set up and start accepting payments quickly without third-party providers. However, businesses operating outside Shopify’s framework may find it limiting.

For companies seeking flexibility, Fiserv offers broader applicability, whereas Shopify Payments simplifies the process for Shopify-centric businesses.

Data security

Fiserv employs PCI-DSS compliance, tokenization, and FraudNet for fraud detection. They adhere to rigorous industry standards, ensuring safe and compliant payment processing.

Shopify Payments matches this commitment with PCI compliance and additional certifications like SOC 1, 2, and 3. Their fraud prevention tools include encrypted data storage and 3D Secure for added security.

While both platforms offer robust security, Shopify Payments emphasizes an integrated approach within their ecosystem, whereas Fiserv offers broader, customizable security solutions.

Pricing

Fiserv lacks transparent pricing details on their website, often requiring businesses to engage with sales representatives for customized quotes. This ambiguity may be a disadvantage for businesses needing upfront cost clarity.

Shopify Payments, on the other hand, follows a more transparent pricing structure but includes third-party transaction fees (0.5%-2%) depending on the plan. Shopify’s processing rates (2.9% + $0.30 per online transaction) and flat-rate plans ($5-$2000/month) are more accessible, though potentially high for smaller businesses.

Shopify Payments offers greater clarity for eCommerce-focused merchants, while Fiserv’s custom pricing may better suit businesses with unique processing needs.

Conclusion

Both Fiserv and Shopify Payments provide robust payment processing solutions. Fiserv is ideal for businesses seeking global reach, diverse payment methods, and customizable hardware solutions. In contrast, Shopify Payments caters to eCommerce businesses leveraging Shopify, offering seamless integration and advanced checkout tools.

The choice depends on your business model: select Fiserv for comprehensive, flexible solutions or Shopify Payments for a streamlined, Shopify-centric experience.

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