CarMax vs Carvana Car Dealership

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Pros

• Nationwide used car inventory with vehicle transfer service
• No-haggle, fixed-price purchasing model
• 24-hour test drive availability
• Streamlined online-to-in-store buying process
• Soft-credit-check pre-qualification financing
• 125+ point vehicle inspection and certification
• Multiple financing options
• 7-day guaranteed purchase offer for sellers

Pros

• Offers pre-qualification with a soft credit check.
• Customer service available seven days a week.
• Borrowers can change their payment due date via the Carvana app.
• Minimum loan amount is lower than other lenders.
• Application process 100% online including document upload.

Cons

• Premium pricing compared to traditional dealers
• No negotiation on vehicle prices
• Lower trade-in offers than private sale value
• Inconsistent post-sale customer service experience
• Potential for delayed title transfer
• Mixed reliability of online account systems
• Limited home delivery availability (60-mile radius)

Cons

• Maximum APR possible is higher than many other lenders.
• Only finances vehicles sold through Carvana.
• Not available in all states.

Quick Stats

• Auto Loan Option : Available
• Financing Options : Available
• Locations Served : 253 locations nationwide
• Qualified Mechanics : Not Available
• Servicing Departments : Service and repair departments are available at many locations
• Vehicle Types Inventory : Used

Quick Stats

• Auto Loan Option : Available
• Financing Options : Selling, buying, and financing cars
• Locations Served : Available in 30 states
• Qualified Mechanics : Not Available
• Servicing Departments : None
• Vehicle Types Inventory : Used

Selling Points

• 10-day money-back guarantee
• Sell-your-car service with no purchase obligation required
• MaxCare exclusionary extended service plan available
• Same-day payment for vehicle sales
• Fortune 100 Best Companies to Work For® (21 consecutive years)
• Free Experian AutoCheck reports on all inventory
• Non-commissioned sales staff guidance

Selling Points

• Offers pre-qualification with a soft credit check
• Customer service available seven days a week
• Borrowers can change their payment due date via the Carvana app

Customer Support

• FAQs
• Help Guides
• Live Chat
• Mobile Application
• Phone
• —

  Undisclosed
  Ticket

Customer Support

• —

  Undisclosed
  FAQs
• —

  Undisclosed
  Help Guides
• Live Chat
• Mobile Application
• Phone
• Ticket

Money-Back Guarantee

• —

  Undisclosed
  No
• Yes

Money-Back Guarantee

• —

  Undisclosed
  No
• Yes

Payment Options

• Cash
• —

  Undisclosed
  Check
• Major Credit Cards

Payment Options

• Cash
• Check
• —

  Undisclosed
  Major Credit Cards