Best CRM for Large Businesses
Large businesses and enterprises usually have to deal with enormous amounts of customers, leads, and prospects. They need robust customer relationship management (CRM) software that can streamline all their communications and unify them in a single platform.
CRM software can offer countless benefits and capabilities for large businesses rather than just a unified communications platform. For example, it can:
- Automate their sales and marketing processes
- Automate assigning team tasks
- Provide them with AI-driven insights and analytics
- Provide them with deep customizations
- Provide them with visual pipelines
- Allow them to personalize customer engagements
- Allow them to reach global customers with a built-in phone system
These are just some of the capabilities that a CRM for large businesses can provide. There are also some specific key-features large businesses and enterprises will deem priceless, those include:
Cloud hosting or a cloud-based CRM is perhaps the most integral feature large businesses will benefit from. Cloud hosting means all their data will be securely stored on cloud-based storage space with constant updating.
Cloud hosting enables your teams and employees to access data from anywhere. This is a beneficial feature for remote workers, so they do not have to be on-site to be able to do their tasks and reach customers.
The best CRM software offers a mobile application version of their CRM software, which provides greater flexibility for workers to communicate with their customers as they are not bound to their offices or desktops to perform their tasks or send emails, text messages or make calls. Mobile CRM applications would not be possible without cloud hosting, which we mentioned earlier.
360-degree customer data view
Large businesses need to be able to access all their customers’ information in a single 360-degree view. Such information can include their past interactions with them, past purchases, pipeline journey, emails sent and received, and so much more.
A full view of customers’ data will help your team be relevant and have contextual engagement with such customers or leads, which helps in a faster conversion process and increased productivity.
Having a CRM that integrates with other business software and systems is integral to a business’s efficiency. They will have their entire customer data synchronized between their software. Thus, they will waste less time on duplicate data entry and use one platform for everything.
Such integrations include accounting software, Google applications, Microsoft 365 applications, time tracking software, project management software, and more.
A document library and document generator will provide your Enterprise with pre-built templates for emails, proposals, and contracts. Creating such documents from scratch will be time-consuming, and having templates and a shared document library will provide your teams with more professionalism and consistency when reaching out to customers and clients.
Support Service Solutions
Some CRM software offer businesses support service solutions where they get to improve their customer support team’s efficiency by providing their business website with a live chat toolbar, a ticketing system, a help desk, a knowledge base, and much more.
Answering customer inquiries, complaints, and issues fast will surely improve your business’s reputation and keep your customers satisfied with your services or products.
An intuitive and easy-to-use interface is another key feature for CRM for large businesses. Because many of your employees and team members will have access to the software, it should not take them a lot of time to learn how to use it or waste precious time learning how to access its advanced features.
Lastly, due to the huge number of customers and clients large businesses have to deal with, it would be impossible to handle marketing campaigns manually and send individual text messages or emails. A robust CRM for large businesses will be able to automate email and text campaigns and allow you to personalize them while giving you back valuable analytics over trends, click-through rates, and open rates.
Again, these are merely some of the best features that CRM can make great use of for large businesses. There is quite a few CRM software on the market to choose from, but worry not, we have done our research and will present you with the best three CRM for large businesses that you can ponder over and subscribe to.
1. Monday.com CRM
Monday.com is one of the best CRM software providers you can find on the market. Monday.com offers the most comprehensive solutions and features that will make your large business or enterprise run swiftly as a breeze while boosting its efficiency, performance, revenue, and customer satisfaction.
Monday.com CRM’s fully-featured package comes with its Enterprise plan. The Enterprise plan is quote-based as your business will be offered unique pricing depending on its size, needs, and requirements.
Other plans that could be suitable for large businesses are the following:
Standard plan: $10/user/month
The Standard plan provides you with advanced features such as:
- Timeline view
- Guest access
- 2-way email integration with Gmail or Outlook
- Sales analytics
- Mailchimp integration
- Sales goals and forecasting
- Calendar view
- Automations up to 250 actions per month
- Integrations up to 250 actions per month
- 20 GB file storage
Pro plan: $16/user/month
The Pro plan packs everything in all previous plans, plus:
- Customized notifications
- Marketing activity management
- Advanced permissions
- Time tracking
- Workflow and approval automation
- Advanced reports (dashboards with up to 20 boards)
- Private boards and docs
- Formula column
- Automations up to 25,000 actions per month
- Integrations up to 25,000 actions per month
- 100 GB file storage
Zendesk Sell CRM is a worthy customer relationship management software for enterprises and large businesses, which is why we recommend it as our second choice. Over 100,000 businesses use Zendesk Sell CRM, and it helps them boost their customer experience and ultimately turn your conversations into conversions.
Zendesk Sell CRM offers enterprises all the features and capabilities they need to transform how they communicate with their customers and leads, such as a support ticketing system, live chat messaging software, and countless more.
Some of its key features include:
- Mobile CRM
- Sales Reporting and Analytics
- Sales Prospecting
- Integrations and APIs
- Native Dialer
- Sales Email Intelligence
Zendesk Sell CRM offers four subscription plans for its CRM software; two of them, however are best suited for large businesses and enterprises.
Sell Enterprise: $99/user/month, billed annually
The Sell Enterprise plan packs a hefty number of features, which include:
- Email integration
- Unlimited paid users
- 2 sales pipelines
- Built-in click-to-dial, call recording, & power dialer
- Fully featured mobile CRM
- Apps & integrations - PREBUILT & CUSTOM
- Personalized bulk emailing
- Unlimited email templates
- Sales goals & forecasting
- Unlimited custom fields
- Advanced call analytics
- Activity reports
- Advanced permissions
- Product catalog
- Lead and deal scoring
- Task automation
- Customized notifications
Sell Elite: $199/user/month
In addition to everything the Sell Enterprise plan offers, the Sell Elite plan adds some extras such as:
- Open API
- Rep performance reports
- Advanced sales insight reports
- Success insight reports
3. Salesmate CRM
Salesmate CRM is our third recommendation for the best CRM for large businesses. It is one of the top-rated CRM on the market, as it offers inclusive capabilities, over seven hundred app integrations, and a bunch of extra add-ons for further functionalities. Salesmate CRM also supports a wide range of industries such as:
- Real Estate
- Law Firms
- Higher Education
Salesmate CRM key features include the following:
- Product Management
- Google Integration
- Marketing Automation
- Text Messaging
- Built-in Calling
- Sales Automation
- Sales Pipeline
- Contact Management
As for its subscription plans, you are offered four plans, two of which are best suited for large businesses and enterprises:
Boost Plan: $40/user/month or $480 billed annually
The Boost plan includes the following features:
- Team Management
- Increased Team Inbox Limits
- Smart Activity Queue
- Power Dialer
- Voicemail Drop
- Smart Activity Queue
- IP Restriction
- Increased Workflow & Sequence Limits
The Enterprise plan is the fully-featured package you get from Salesmate, and it includes everything from the previous plans plus:
- Dedicated Account Manager
- Personalized Onboarding
- Priority Support
- Dedicated Instance
- Dashboards - Unlimited
- Increased Workflow Limits
- Permissions - Unlimited
- Increased Sequence Limits