Web.com Review: Fueling Small Businesses with Big Ideas

At a Glance

Headquartered in Jacksonville, Florida, Web.com has been providing tailored subscription services to small and medium-sized businesses since their foundation in 1999. With over 25 years of experience, they have attracted more than 3 million users, thanks to their platform's ease of use and commitment to helping entrepreneurs build and expand their online presence. Additionally, the company grew their customer base exponentially through strategic acquisitions like Register.com, Network Solutions, and Yodle. Despite facing legal challenges, such as a lawsuit against GoDaddy in 2006, Web.com remains recognized as one of the top website builders.

Get Your First-Year Discount Now!

Features

AI-powered features: Web.com leverages AI to simplify the website-building process, offering tools like AI Writer, builder, domain generator, and logo builder to generate content for your site. It also aids you in managing your social media and designing input-based layouts.

Drag-and-drop builder: This feature allows you to customize your website easily without needing technical skills. You can move elements like images, text, and videos by simply dragging and dropping them into place.

Unique domain name: Web.com includes a free domain name registration for the first year with their plans, helping you establish a professional online identity.

Built-In web hosting: All Web.com plans have built-in web hosting, ensuring your site is securely hosted without needing a separate provider.

Appointment scheduling: Available in higher-tier plans, this feature allows businesses to manage online bookings and appointments directly through their website, making it perfect for service-based industries.

SSL certificate: Security is a top priority for Web.com, and they include an SSL certificate with their plans to protect your site’s data, build visitor trust, and boost search engine rankings. This certificate is offered free for the first month as part of their service package.

Plans & Prices

Website plan

Ideal for starting a basic business or blog website, this plan costs $4.95 per month when billed annually for the first year and renews at $15.99 per month. It includes an AI-powered website builder, one year of free domain registration and privacy, Google Analytics setup, three months of professional email addresses, SSL certificate protection, 24/7 chat support, social media embeds, and one hour of expert design support.

Website + Marketing plan

Priced at $7.95 per month when billed annually for the first year, renewing at $21.99 per month, this plan builds upon the Website Plan by adding marketing features such as social and email marketing tools, online appointment scheduling features, a pay-per-click advertising tool, a logo builder, a creative design tool, a customer relationship management (CRM) platform, online payments, and more. It is suitable for businesses seeking to enhance their online presence.

eCommerce plan

Priced at $13.95 per month when billed annually for the first year and renewing at $29.99 per month, this plan includes all the Website + Marketing Plan features and adds powerful eCommerce tools. These include a secure online store, the ability to sell on platforms like Facebook, Instagram, Amazon, and eBay, and advanced features like real-time shipping rates, abandoned cart recovery, and integration with QuickBooks Online or Xero.

Get Your First-Year Discount Now!

Advantages

Versatile business solutions

Web.com offers a comprehensive range of tools that cater to various business needs. For eCommerce, they provide secure online store setups, multichannel integration with platforms like Amazon, eBay, and Facebook, and advanced product management features such as batch order capabilities and real-time shipping rates. Additionally, their marketing tools include SEO optimization, social media posting, email marketing, and directory listing management, making promoting and growing your business easier.

Free expert design support

Web.com provides one hour of free expert design support to help you start a professional-looking website. This service is particularly valuable for those new to website design or looking for professional input without additional costs.

Free domain for the first year

When you subscribe to an annual plan, Web.com provides a free domain for the first year, making it easier and more affordable to establish your online presence. This offer helps businesses kickstart their online identity without the initial cost of domain registration.

Advanced AI tools

Web.com's AI-driven tools simplify website creation and management. The AI Builder can automatically generate website layouts and content, while the AI Writer assists with creating SEO-optimized blog posts, social media content, and product descriptions. These tools make it accessible for beginners to create and maintain a professional website with minimal effort.

24/7 customer support

The company provides round-the-clock customer support, ensuring that assistance is always available whenever you need it. This 24/7 service is crucial for businesses that require immediate help with technical issues or other website-related concerns.

Affordable introductory pricing

Web.com starts with an attractive introductory price of just $1.95 per month, making them a budget-friendly option for new users. This low-cost entry point allows users to explore Web.com's features without a significant financial commitment.

Disadvantages

No built-in QR code generator

Web.com does not include a QR code generator in their basic website plans, which may be a drawback for businesses that rely on QR codes for marketing or customer engagement. Users need to rely on external tools to generate QR codes, which can be an inconvenience.

Pricey domain renewal

After the first free year, domain renewals with Web.com are relatively expensive at $37.99 per year, compared to the typical $10 to $15 offered by most hosting services. This higher cost could add up significantly, especially for businesses managing multiple domains.

No free plan or trial

Unlike some competitors, Web.com does not offer a free plan, requiring users to commit to a paid plan. Additionally, no free trial is available, meaning users cannot explore the platform’s features before making a financial commitment. 

Short refund window

Web.com offers a refund window of just 72 hours, which is shorter than many other providers. This limited time frame may not be sufficient for users to fully evaluate the service, potentially leading to dissatisfaction if they decide it's not the right fit after the window has closed.

Customer Reviews

Web.com has received mixed reviews across various platforms. On Trustpilot, they hold a 3.9 out of 5 rating, indicating a relatively positive experience for some users. Capterra rates them at 3.7 out of 5, showing a balanced mix of opinions. However, the Better Business Bureau (BBB) gives Web.com a significantly lower rating of 1.14 out of 5 and an F grade, reflecting a substantial level of customer dissatisfaction.

Positive reviews

Many users who left positive reviews praised the helpfulness and professionalism of Web.com’s customer service, as well as the ease of use of the site editor. They often praised the support team for effectively resolving issues and sometimes exceeding expectations. Customers, especially those new to website building, appreciated the platform's ease of use. The user-friendly interface and knowledgeable support representatives were frequently mentioned as key factors in helping users quickly and efficiently set up their websites.

Negative reviews

On the flip side, Web.com has garnered a significant number of negative reviews, primarily focusing on technical issues and poor customer service. Many customers reported problems such as being locked out of their accounts, difficulties with domain transfers, and unexpected billing practices. Frustration often stemmed from inadequate communication and support, particularly when resolving billing disputes or technical problems. These negative experiences have contributed to lower ratings on platforms like the BBB, where dissatisfaction with service quality and transparency is frequently noted.

How Can I Contact Web.com?

You can reach Web.com for support by calling their dedicated number at (904) 880-0350 or using their live chat feature, accessible via the "Get in Touch" option on their website. Additional support resources for technical inquiries are available on their knowledge base. Moreover, you can connect with Web.com on their social media platforms: Facebook, Twitter, LinkedIn, Instagram, and YouTube.

Takeaway

Founded in 1999 and based in Jacksonville, Florida, Web.com offers a robust suite of tools designed to empower small and medium-sized businesses online. The platform's advantages include AI-powered features for content creation and web design, a drag-and-drop builder for easy customization, and built-in hosting and security. Despite some drawbacks like pricey domain renewals and limited refund windows, Web.com remains a strong choice with plans catering to various business needs, from basic websites to eCommerce. With over 3 million users, Web.com continues to support businesses in establishing a secure and professional online presence.

Explore our curated list of top website builders to find the perfect match for your needs. Use our comprehensive comparison tool to evaluate features side by side. Check out our blog page for deeper insights on building and managing your online presence.

Get Your First-Year Discount Now!