Jimdo Review: Hassle-Free Website Building

Jimdo at a Glance

Headquartered in Hamburg, Jimbo has specialized in offering simple, intuitive website-building tools for entrepreneurs and small businesses since their inception in 2007. They provide a range of features, including eCommerce solutions, Search engine optimization (SEO) tools, and legal text generators. Over the years, Jimdo has empowered more than 32 million users to create and manage their websites with ease. Jimdo is highly regarded for their user-friendly interface, making them a popular choice for small businesses and entrepreneurs. Their integration with payment platforms like PayPal and Stripe, as well as the ability to sell on Facebook and Instagram, provides excellent value for those with simpler eCommerce needs.

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Key Features

Ad-free websites: Jimdo's affordable start plan allows you to build a professional website without any ads disrupting the user experience. This ensures a clean, clutter-free browsing experience, making your site more appealing and user-friendly.

Free domain for one year: When you sign up for a paid plan, Jimdo includes a free custom domain for the first year, allowing you to create a personalized web address. This gives your site a professional edge without the immediate cost of purchasing a domain. After the first year, you can renew the domain at a standard annual rate.

Mobile optimization: Every site built on Jimdo is automatically optimized for mobile devices, ensuring your website looks and functions seamlessly on smartphones and tablets. This feature eliminates the need to create separate mobile versions and enhances user experience across all devices.

SEO tools: Jimdo includes built-in SEO features, allowing users to enhance their website's rankings. All plans allow you to adjust meta tags, URLs, and alt text, while higher-tier plans offer additional SEO capabilities like automatic site maps and keyword tracking to improve visibility.

eCommerce capabilities: Jimdo provides eCommerce functionality for small to medium online stores. Features include payment processor integration (like PayPal and credit cards), secure checkout, and order management tools.

Jimdo Prices & Plans

Jimdo offers a variety of pricing plans to accommodate different user needs, whether you're building a personal blog or running an online store.

Website plans

Free plan

The free Jimdo plan is a great starting point for beginners, offering essential features at no cost. With 500 MB of storage and 2 GB of bandwidth, it provides enough resources to build a basic website; however, it includes ads and uses a Jimdo subdomain (e.g., yoursite.jimdosite.com). Despite these limitations, the plan has useful features such as contact forms, mobile optimization, and access to an image library. It's an excellent option for anyone looking to explore the platform without a financial commitment.

Start plan

The Start Plan, priced at $11 per month (billed annually), offers 5 GB of storage and 10 GB of bandwidth, making it a great option for small business websites. Users benefit from a custom domain (free for the first year) and an ad-free experience, ensuring a professional online presence. In addition, the plan includes email support with a 1-2 business day response time, providing dependable assistance when needed. The Start Plan also has advanced features such as SEO optimization, fast indexing on Google, and website analytics to help enhance your site’s performance and visibility.

Grow plan

For users who need more advanced features, the Grow plan, priced at $18 per month (billed annually), offers 15 GB of storage and 20 GB of bandwidth. In addition to the custom domain and ad-free experience, this plan includes priority email support with a faster response time within 4 hours. The Grow Plan also provides access to Google ads and five forwarding email addresses, making it an excellent choice for businesses looking to enhance their online presence.

Unlimited plan

The Unlimited plan is Jimdo’s premium offering at $45 per month (billed annually). It provides unlimited storage and bandwidth, ensuring that your website can grow without limits . This plan includes VIP customer support with response times within 1 hour, as well as a professional design analysis to ensure your site is performing at its best. The Unlimited Plan is ideal for users who require maximum resources and top-tier support.

eCommerce plans

Basic plan

For anyone setting up an online store, Jimdo's Basic eCommerce Plan is available for $18 per month, with annual billing. It provides 10 GB of storage and bandwidth, along with essential eCommerce features such as payment processing, multiple convenient payment options (including PayPal and credit cards), secure checkout, website analytics, and fast indexing on Google. Additionally, it offers tools to manage orders effectively, making it an excellent starting point for small businesses entering the online marketplace.

Business plan

The Business eCommerce plan, priced at $22 per month (billed annually), expands on the Basic Plan by offering additional features such as product variants, additional product layouts, strike-through prices, social marketing, discount codes, and social selling tools. This plan includes 15 GB of storage and 20 GB of bandwidth, making it well-suited for businesses looking to scale their eCommerce operations.

VIP plan

Jimdo’s VIP eCommerce plan, priced at $45 per month (billed annually), is designed for more advanced online stores. It provides unlimited storage and bandwidth, business listings, and professional design analysis. This plan also includes VIP support, ensuring that any issues are resolved quickly with a response time of 1 hour. It’s the best choice for businesses that need comprehensive resources and support to run a successful online store.

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Advantages & Pros

Mobile app

The Jimdo Creator App offers excellent flexibility for users who want to manage their websites while on the go. Available on both the iOS App Store and Google Play, it allows you to create, edit, and manage your website straight from your smartphone or tablet. You can update content, publish blog posts, manage eCommerce orders, and even track website statistics. This makes it a comprehensive solution for monitoring your site’s performance without being at a computer.

Free plan available

Jimdo provides a free website builder that is ideal for users who want to explore website creation without any upfront costs. The free plan has essential features like 500 MB of storage and 2 GB of bandwidth, making it suitable for small projects.

Image library

Jimdo provides an extensive image library that users can access to enhance their website's visual appeal. This feature allows you to easily add high-quality images without needing external stock photo subscriptions. Whether you’re creating a personal blog or a business site, the image library simplifies the customization process.

No transaction fees on their online stores

A standout feature of Jimdo’s eCommerce plans is that they do not charge transaction fees on online sales. This is a major benefit for businesses, as it allows them to retain all the profits from their sales without paying a commission to the platform.

Business listings

Jimbo allows users to manage their business information across multiple online platforms easily. This service enhances visibility and ensures consistency in how businesses are presented, making it easier for potential customers to find accurate details

HTTPS security and GDPR compliance

All websites created with Jimdo come with HTTPS encryption, ensuring data safety for website owners and visitors. This encryption helps build trust by securing sensitive data such as payment details or personal information. The secure HTTPS protocol also improves SEO, as search engines like Google prioritize secure websites in their rankings.

Disadvantages & Cons

Limited eCommerce features

Jimdo offers eCommerce functionality, but they fall short compared to more robust platforms. For example, it lacks advanced features like cart recovery and comprehensive tax or dropshipping tools, making them incompatible with various businesses.

No monthly payment options

All of Jimdo's website building plans are billed annually, which can be a disadvantage for users who prefer the flexibility of paying month-to-month. This annual commitment can feel restrictive, especially if you’re unsure about the platform or want the option to change providers more easily.

No live chat or phone support

Jimdo’s customer support is limited to email, with no options for live chat or phone support. While their help center and email response times are generally reliable, the lack of real-time communication options can be frustrating for users who need immediate assistance.

Jimdo Customer Reviews

Jimdo has garnered a generally positive reception from customers, as reflected by ratings of 4.1 on GetApp, 4.3 on Trustpilot, and 3.9 on G2. While many customers highlight their satisfaction with the platform's ease of use and the responsiveness of their customer support, a few critical reviews focus on specific shortcomings.

Positive reviews

Customers appreciate Jimdo for their intuitive platform and helpful customer service. Many users highlight how easy it is to create websites, even for those without prior experience. One customer shared how Jimdo's team quickly solved an issue with their email account, expressing gratitude for the professional and efficient support. Another long-time customer praised Jimdo for their prompt responses and seamless assistance whenever issues arose with their website. Additionally, many users appreciate Jimdo's free website option, highlighting its easy-to-use design features that have allowed them to maintain functional websites for years without any cost.

Negative reviews

While Jimdo has received praise for their platform, some users have encountered challenges, particularly related to billing and domain management. A few customers mentioned difficulties with auto-renewal policies, with one reviewer expressing frustration over an unexpected charge and the perceived lack of clarity in cancellation terms. Another customer expressed dissatisfaction with the domain purchasing process, citing long delays and not getting enough help from support.

How Can I Contact Jimdo?

If you need assistance with Jimdo, there are several ways to get in touch with their support team. For general inquiries, contact them via [email protected]. For billing-related questions, reach out to [email protected], and for media inquiries, use [email protected].

Jimdo also offers a Help Center with FAQs and self-service support guides. Additionally, you can contact them on their social media platforms: Facebook, Instagram, LinkedIn, and Twitter, providing a convenient way to ask questions or leave feedback.

Conclusion

In conclusion, Jimdo stands out as a versatile and user-friendly website builder that caters to a wide variety of users, from personal bloggers to small businesses. Their intuitive design tools, eCommerce features, and SEO settings make them an attractive option for those seeking simplicity without sacrificing functionality. The free plan offers a great starting point for newcomers, while the paid plans unlock additional benefits such as a custom domain name, ad-free experiences, and enhanced customer support. While Jimdo excels in ease of use, their eCommerce capabilities may not be as robust as some other platforms, and the lack of live chat or phone support can be a drawback for users needing immediate assistance. Additionally, the absence of monthly payment options can be restrictive for those preferring more flexible billing. Despite these limitations, Jimdo remains a solid choice for individuals and small businesses looking for an affordable and efficient website-building solution.

If you're looking to explore other providers, be sure to check out our curated list of the top website builders. You can also use our comparison tool to weigh your options and find the best fit for your needs. For more insights, tips, and guides, don’t forget to browse our blog, where we dive deeper into everything related to website-building.

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