ZenMate VPN Review: Unlimited Connections, Streaming Made Easy

Introduction

ZenMate VPN, founded in 2013 in Berlin, Germany, has established themselves as a user-friendly and reliable choice for secure online browsing. Known for their robust privacy features and an extensive server network, ZenMate offers solutions tailored to a diverse range of users, from casual browsers to avid streamers. Their standout features include the ZenMate browser extension for easy access, unlimited device connections, specialized servers for streaming and P2P sharing, and affordable pricing plans, making them a compelling option in the competitive VPN market.

Dive into this review to learn more about ZenMate’s features, pricing, performance, and user experiences and see if it meets your online privacy and streaming needs.

ZenMate VPN at a Glance

ZenMate VPN is a modern solution for online privacy and accessibility designed to meet the growing demands of digital security. Catering to individuals and small businesses alike, ZenMate stands out for their ability to simplify complex technologies, making privacy tools accessible even to non-technical users. Their global presence ensures they serve a wide audience, offering localized services in multiple languages and robust infrastructure for users across 80+ countries. A pivotal moment in ZenMate’s journey came in 2018 when they joined Kape Technologies, a move that expanded their reach and resources.

What truly sets ZenMate apart is their focus on flexibility and inclusivity. With over 3,000 servers, users can connect securely from almost anywhere, enjoying features like seamless server switching and dedicated options for activities such as streaming and torrenting. Their commitment to security includes advanced encryption protocols, protection against DNS leaks, and ZenMate’s kill switch to safeguard sensitive data. These features, combined with their ability to handle unlimited device connections, make them an attractive choice for households or teams looking for a single solution.

ZenMate has steadily built its reputation as a practical and affordable VPN provider. Their acquisition by Kape Technologies solidifies their status as a reputable and trusted name in the VPN industry, ensuring they remain a strong competitor among privacy-focused services.

Features & Services

• Global server network: ZenMate boasts over 3,000 servers in 80+ countries, enabling users to connect from virtually anywhere. This extensive network ensures high-speed connections and access to region-specific content
• Unlimited device connections: One subscription covers an unlimited number of devices, making ZenMate ideal for households, remote teams, or users with multiple gadgets
• AES-256 encryption: Utilizes military-grade encryption to protect user data from hackers, ISPs, and other third parties, ensuring secure browsing on public and private networks
• Streaming-optimized servers: Includes dedicated servers designed to unblock popular platforms like Netflix, BBC iPlayer, Hulu, and Amazon Prime Video, providing smooth and reliable streaming experiences
• P2P and torrenting support: Offers specialized servers for peer-to-peer file sharing and torrenting, ensuring fast downloads while maintaining user privacy
• Kill Switch: A built-in kill switch protects your data by instantly disconnecting your internet connection if the VPN drops, preventing accidental data leaks
• No-logs policy: ZenMate guarantees a strict no-logs policy, meaning they do not store or track your online activities, ensuring complete anonymity
• Multi-protocol support: Supports various VPN protocols, including OpenVPN, IKEv2, and WireGuard, allowing users to select the best balance of speed and security for their needs
• Browser extensions: Lightweight and easy-to-use extensions for Chrome, Firefox, Edge, and Opera allow users to secure their browsing sessions without installing full desktop software
• Split tunneling (mobile): On supported mobile platforms, users can choose which apps or websites use the VPN connection, maintaining local access for others
• Malware and tracking blocker: Integrated tools prevent malicious websites from harming your device and block intrusive ads and trackers
• Fast server switching: Allows users to switch between servers quickly and seamlessly, ensuring a smooth browsing experience regardless of location
• Multiple platform compatibility: ZenMate works across Windows, macOS, iOS, Android, Linux, and even smart TVs and routers, ensuring broad usability
• Dedicated apps: User-friendly apps designed for mobile and desktop provide a consistent and intuitive experience, even for VPN beginners

VPN protocols and speeds

ZenMate VPN employs a selection of VPN protocols to balance security and performance, catering to various user needs such as streaming, gaming, and torrenting.

• OpenVPN: Recognized for its robust security and reliability, OpenVPN is widely used across different platforms. It offers a good balance between speed and security, making it suitable for general browsing and streaming
• IKEv2/IPsec: Known for its ability to quickly re-establish connections when switching networks, IKEv2/IPsec is particularly beneficial for mobile users. It provides strong security with faster connection speeds, ideal for activities requiring high performance, such as gaming and streaming
• L2TP/IPsec: While offering a higher level of security, L2TP/IPsec may result in slower speeds due to double encapsulation of data. It is generally used when security is a higher priority over speed

Speed Performance:

• General browsing: ZenMate provides adequate speeds for everyday internet use, ensuring smooth and uninterrupted browsing experiences
• Streaming: With servers optimized for streaming, users can access content with minimal buffering. However, connection speeds can vary based on server load and user location
• Gaming: While ZenMate offers reasonable speeds for online gaming, users may experience higher latency compared to some top-tier VPN providers. For optimal performance, connecting to servers geographically closer to the gaming server is recommended
• Torrenting: ZenMate supports P2P file sharing on designated servers, providing satisfactory download and upload speeds for torrenting activities

It’s important to note that VPN speeds can be influenced by various factors, including server distance, server load, and the user’s base internet connection. While ZenMate offers a range of protocols to accommodate different needs, users seeking the highest possible good speeds for data-intensive activities may want to consider these variables, especially when selecting a server over long distances and protocols.

Security & Privacy Measures

ZenMate VPN implements a comprehensive suite of security and privacy features to safeguard users’ online activities:

• AES-256 encryption: ZenMate employs AES-256 encryption, a standard recognized for its robustness in protecting data from unauthorized access
• No-logs policy: ZenMate maintains a strict no-logs policy, ensuring that user activity is neither recorded nor stored, thereby preserving anonymity
• Kill switch: The service includes an automatic kill switch feature that disconnects the internet if the VPN connection drops, preventing data leaks
• VPN protocols: ZenMate supports multiple VPN protocols, including OpenVPN, IKEv2, and L2TP/IPsec, allowing users to choose their preferred balance between speed and security
• DNS leak protection: The VPN offers DNS leak protection to ensure that DNS requests are securely routed through the VPN tunnel, preventing potential exposure of browsing activities
• Jurisdiction: Based in Germany, ZenMate operates under stringent European data protection laws, which are among the strictest globally, reinforcing its commitment to user privacy

While ZenMate offers essential security features such as strong encryption, a no-logs policy, and a kill switch, it lacks some advanced measures like RAM-only servers and obfuscated server technology. Users seeking these specific features may need to consider alternative VPN services that provide them.

Pricing & Plans

ZenMate VPN offers a range of subscription plans to accommodate different user needs and budgets. Here are the available plans:

Pro plan:

• Monthly: $7.99 per month
• 6 Months: $19.14 every six months
• Yearly: $23.88 per year ($1.99 per month)

Ultimate plan:

• Monthly: $10.99 per month
• Yearly: $53.88 per year ($4.49 per month)
• 3 Years: $59 every three years ($1.64 per month)

ZenMate also offers a free browser extension with limited features, allowing users to test the service before upgrading to a paid plan. The free plan includes access to servers in four countries and a speed cap of 2 megabytes per second. 

All subscriptions come with a 7-day free trial and a 30-day money-back guarantee, providing users with the flexibility to cancel if the service does not meet their expectations.

Advantages & Disadvantages

Pros

• Unlimited device connections for flexible use: ZenMate allows users to connect an unlimited number of devices under a single subscription. This is ideal for households, small teams, or individuals with multiple gadgets, ensuring all devices remain secure without additional costs. Users no longer have to juggle which device gets VPN protection, providing convenience and peace of mind
• Streaming-optimized servers for seamless entertainment: Dedicated servers ensure reliable access to popular streaming platforms like Netflix, Hulu, and BBC iPlayer. With these optimized servers, users can bypass geo-restrictions and enjoy their favorite content in high definition without buffering. This feature is a game-changer for travelers and entertainment enthusiasts who want unrestricted access to global content
• AES-256 encryption for ultimate security: ZenMate employs military-grade AES-256 encryption to protect user data from hackers, ISPs, and other threats. This ensures a safe browsing experience, even on public Wi-Fi networks, giving users confidence that their personal information remains private and secure
• Affordable long-term plans for budget-conscious users: ZenMate’s multi-year plans are highly cost-effective, offering significant savings compared to monthly subscriptions. This makes high-quality online protection accessible to a wider audience, especially those looking for long-term value without sacrificing features
• User-friendly browser extensions for quick protection: Lightweight browser extensions for Chrome, Firefox, Edge, and Opera provide instant security without needing to install full desktop software. These extensions are perfect for users who want a quick, no-hassle way to secure their browsing activities
• Global server network for better accessibility: With over 3,000 servers across 80+ countries, ZenMate provides users with a wide range of connection options. This expansive network ensures faster speeds, less congestion, and the ability to access geo-restricted websites and services from nearly anywhere in the world
• Multi-protocol support for customizable connections: Offering protocols like OpenVPN, IKEv2, and L2TP/IPsec, ZenMate gives users the flexibility to prioritize either speed or security. This adaptability benefits gamers, streamers, and those looking for robust protection, tailoring the VPN experience to their specific needs
• Built-in malware and ad blocker for enhanced safety: ZenMate includes tools to block malicious websites, intrusive ads, and trackers, reducing the risk of phishing attacks and improving browsing speeds. This added layer of security ensures users can navigate the web with confidence and fewer distractions
• 30-day money-back guarantee for risk-free exploration: With a full month to test the service, users can make an informed decision about whether ZenMate meets their needs. This risk-free trial period shows ZenMate’s confidence in its offerings, while giving customers flexibility and assurance

Cons

• ZenMate is no longer an active company: ZenMate VPN is no longer an active company, having fully merged with CyberGhost VPN in 2023, leaving its standalone services discontinued
• Located within the 14-Eyes Alliance: Being located within the 14-Eyes Alliance raises privacy concerns due to potential data-sharing agreements among member countries
• Lack of independent security audits for transparency: ZenMate has not publicly shared the results of any independent audits of their service. This absence may raise concerns for users who prioritize transparency and verified security measures. Without third-party validation, it can be difficult for customers to assess the reliability of ZenMate’s no-logs policy and other privacy claims
• No obfuscated servers for use in restricted regions: ZenMate does not currently offer obfuscated servers, which are essential for bypassing strict censorship in heavily regulated regions like China or Iran. This limitation means users in such areas may struggle to access ZenMate’s services effectively, limiting its appeal for those seeking a VPN for use under challenging conditions
• Limited advanced features compared to competitors: While ZenMate offers a strong set of basic VPN tools, it lacks some advanced features like RAM-only servers or multi-hop connections. For privacy enthusiasts who value cutting-edge technologies for enhanced anonymity, this could make ZenMate less attractive compared to competitors with more robust feature sets

ZenMate Reviews

ZenMate VPN has received mixed user reviews across various platforms. On Capterra, it holds an average rating of 4.2 out of 5, based on 21 reviews. Sitejabber features a limited number of reviews, with an average rating of 2 out of 5. On Trustpilot, it holds an average rating of 2.7 out of 5, based on 680 reviews. G2 reflects a higher average rating of 4.3 out of 5, compiled from 11 reviews. Additionally, the Chrome Web Store showcases a rating of 4.1 out of 5, based on approximately 56,800 user reviews. As of now, there is limited user feedback available on Google Reviews for ZenMate VPN.

Positive feedback

Customers consistently praise ZenMate VPN as one of the best VPN options for its ease of use, noting that the intuitive interface makes it accessible even for those new to VPNs. Many users commend their privacy features, including AES-256 encryption and a strict no-logs policy, which provide peace of mind for secure browsing. Flexibility is another highlight, with unlimited device connections and optimized servers for streaming enabling users to tailor their experience to their needs. Reviewers express satisfaction with the speed and reliability of the service, particularly when unblocking geo-restricted content. Overall, ZenMate has earned positive feedback as a good option for their user-centric design and robust security measures.

Critical feedback

Negative reviews of ZenMate VPN frequently highlight concerns about customer service and support, with users reporting delays in response times and unresolved issues. Some customers express frustration with occasional connectivity problems, particularly on long-distance servers, which can affect streaming or browsing performance. Complaints about the cancellation process and difficulties obtaining refunds under the money-back guarantee are also noted, with some users mentioning a lack of clarity in communication. These concerns indicate areas where ZenMate could improve their transparency and responsiveness to enhance the user experience.

ZenMate VPN appears to respond selectively to customer reviews, addressing some complaints on platforms like Trustpilot by offering resolutions or clarifying policies. However, users have noted inconsistent responsiveness, with some concerns going unanswered, which may leave certain issues unresolved.

Customer Support

ZenMate VPN offers multiple customer support options to assist users effectively. They provide 24/7 live chat support, accessible directly from their website, by clicking the little blue button labeled "Support" in the lower right corner. For email inquiries, customers can reach out to [email protected] or submit a support ticket for assistance. Additionally, ZenMate’s Support Center features a comprehensive collection of articles and guides to help users navigate common issues and optimize their VPN experience.

Conclusion

ZenMate VPN offers a robust suite of features tailored to enhance privacy, accessibility, and ease of use for a wide range of users. Whether it’s unlimited device connections, an expansive global server network, or streaming-optimized servers, ZenMate provides flexibility for casual browsers, streamers, and privacy-conscious users alike. Their user-friendly interface and affordable long-term plans make them particularly appealing to those new to VPNs or seeking budget-friendly options without sacrificing quality.

Among their notable advantages, ZenMate’s unlimited simultaneous connections stand out, ensuring all your devices are protected under one subscription. Features like AES-256 encryption, streaming servers, and no-logs policies further boost user satisfaction, delivering seamless and secure browsing experiences. However, some drawbacks, such as inconsistent customer support, limited advanced privacy features like RAM-only servers, and occasional connectivity issues, leave room for improvement. Addressing these concerns could elevate ZenMate’s reputation and value proposition.

If you’re still exploring your options, consider reading our other VPN reviews to compare features and pricing from different providers. For a deeper dive into the VPN market or related topics, check out our comparison guides and blogs for expert insights and recommendations. With the right information, you can choose the VPN service that best aligns with your needs.