RUSVPN Full Review: Rush for Privacy

Company Overview

RusVPN is a virtual private network provider that prioritizes online privacy and anonymity. They operate from a jurisdiction outside the 5/9/14 Eyes Alliance, which gives users greater assurance that their data will not be subject to mass surveillance or government requests. Their target audience includes individuals looking for everyday privacy protection, frequent travelers needing secure browsing, and users who require a dedicated IP address.

Their VPN service boasts a global network of 390+ servers across 50+ countries. This level of coverage enables users to bypass geo-restrictions and access content that may be unavailable in their region. They also offer multi-language support, making their platform accessible to users worldwide.

When it comes to privacy, RusVPN maintains a strict no-log policy and allows anonymous payments via cryptocurrency. These factors make them a viable option for privacy-conscious users. However, while they offer strong encryption and essential security features, they fall short of premium VPN providers due to lack of RAM-based servers and split tunneling.

Despite these drawbacks, their affordability and straightforward pricing plans have attracted a user base looking for a simple VPN solution without unnecessary add-ons. They may not be the most feature-rich VPN, but they offer a solid foundation for users who prioritize privacy on a budget.

Features & Services

RusVPN provides a variety of features designed to enhance security, browsing freedom, and accessibility. Here’s what they offer:

• Global server network: With over 390 servers in 50+ countries, users can bypass geo-restrictions and access content from different regions
• No-logs policy: They do not track or store user activity, ensuring privacy protection
• AES-256 encryption: This military-grade encryption secures user data against cyber threats
• Multiple protocols: Users can choose from OpenVPN, IKEv2, and PPTP to balance speed and security
• Kill switch: Prevents data leaks by automatically disconnecting the internet if the VPN connection drops
• Dedicated IP addresses: Available for users who require a static IP for work or security purposes
• Cross-platform support: Compatible with Windows, macOS, Linux, Android, iOS, and routers
• Browser extensions: Available for Google Chrome and Mozilla Firefox for quick and easy VPN access
• Bypassing geo-censorship: Works in restrictive regions, including bypassing China’s Great Firewall.
• Unlimited bandwidth: No data caps, making them a viable option for torrenting and streaming
• Supports Tor Over VPN: Enhances anonymity by routing traffic through the Tor network

These features make RusVPN a decent choice for general use. However, they lack advanced features like RAM-only servers, split tunneling, and Smart DNS, which could be dealbreakers for some users.

VPN protocols and speeds

RusVPN supports multiple VPN protocols, each with their strengths:

• OpenVPN – Best for security and bypassing geo-restrictions
• IKEv2 – Offers a balance of speed and security, recommended for mobile users
• PPTP – The fastest but least secure protocol, ideal for streaming

Their speeds are decent but not industry-leading, meaning users may experience slowdowns during streaming or gaming. The lack of WireGuard support puts them behind premium competitors.

Security & Privacy Measures

Security is a crucial factor when choosing a VPN, and RusVPN includes several features to protect user data:

• AES-256 encryption – Industry-standard encryption used by governments and financial institutions
• Kill switch – Prevents data leaks in case of connection drops
• No-logs policy – Ensures that no user activity is tracked or stored
• Privacy-friendly jurisdiction – Located outside the 5/9/14 Eyes Alliance, reducing the risk of government surveillance
• Tor Over VPN – Adds an extra layer of anonymity by routing traffic through the Tor network
• Dedicated IPs – Provides users with a static IP, reducing CAPTCHA prompts and blacklisting risks

However, unlike premium providers, they do not use RAM-only servers, which automatically erase data upon reboot. This could be a potential security risk if their servers are ever compromised.

Plans & Pricing

RusVPN offers straightforward pricing plans:

• 1-Month Plan: $9.99/month (billed monthly)
• 1-Year Plan: $4.99/month (billed annually at $59.88)
• 3-Year Plan: $2.69/month (billed every three years at $96.84)

They offer a 30-day money-back guarantee and accept payments via credit cards, WebMoney, and cryptocurrency. While their prices are competitive, they lack free trials beyond a basic two-day test.

Advantages & Disadvantages

Advantages

Affordable long-term plans
RusVPN offered competitive pricing, particularly for long-term commitments. Their three-year plan was one of the most cost-effective options on the market, making them a solid choice for budget-conscious users looking for extended VPN coverage.

Strong privacy protections
Privacy-focused users appreciated RusVPN’s strict no-logs policy, which ensured that user activity was not tracked or stored. Additionally, the option to pay with cryptocurrency added an extra layer of anonymity, making them a suitable choice for those prioritizing privacy.

Good server distribution
With servers in over 50 countries, RusVPN provided decent global coverage. This allowed users to bypass geo-restrictions and access region-locked content while maintaining a stable and secure connection.

Multi-language support
Their platform and customer support were available in multiple languages, catering to a diverse user base. This feature made their service more accessible to international customers who preferred assistance in their native language.

Dedicated IP option
RusVPN offered dedicated IP addresses, which were beneficial for users needing a consistent IP for work-related security, remote access, or avoiding CAPTCHA verifications. This feature was particularly useful for businesses and professionals who required reliable VPN access.

Disadvantages

No split tunneling
One major drawback was the lack of split tunneling, a feature that allows users to choose which apps use the VPN connection while others access the internet directly. Without this option, users had to route all their traffic through the VPN, which limited flexibility.

Lacks RAM-based servers
RusVPN relied on traditional SSD-based servers instead of RAM-only servers, unlike some top-tier competitors. This meant that server data was not automatically wiped upon reboot, which could pose a potential privacy risk in the event of a security breach.

Inconsistent streaming performance
While RusVPN could unblock some streaming platforms, performance was inconsistent. Certain services, like Netflix and Disney+, had mixed accessibility, and speeds were not always reliable for high-definition streaming.

Limited free trial
Users looking to test the service before committing found the free trial restrictive. RusVPN only offered a two-day trial, whereas many competitors provided at least a seven-day free trial or a longer money-back guarantee period.

Poor customer support
One of the most frequent complaints was the lackluster customer support. Users reported slow response times and limited troubleshooting assistance, particularly for technical issues and refund requests. The absence of 24/7 live chat made it difficult to get immediate help when needed.

Customer Experience

RusVPN received mixed ratings across various customer review platforms, reflecting a service that excelled in some areas but struggled in others. On Trustpilot, they held an average rating of 2.5 out of 5, with users expressing divided opinions. Some praised their affordability and privacy protections, while others criticized slow connection speeds, unreliable customer support, and difficulties with refunds.

On Sitejabber, they fared slightly better, with an average rating of 2.8 out of 5. While some users commended their dedicated IP option and ease of setup, a significant number complained about streaming inconsistencies and technical support delays. Many felt that while the service worked well for basic browsing, it was not always reliable for more demanding tasks like gaming and high-definition streaming.

Google Reviews showed a more neutral stance, with an average rating of 3.0 out of 5. Here, users appreciated the simplicity of the app and their user-friendly interface, but others noted issues with long-term reliability. Several reviews mentioned occasional server downtimes and connection drops, which made their overall experience inconsistent.

Positive feedback

Many customers appreciated RusVPN’s affordability, particularly for long-term plans that offered competitive pricing compared to premium VPN services. Users who prioritized online anonymity valued the provider’s strict no-logs policy, which ensured that their browsing data was not stored or tracked.

Another commonly praised feature was the availability of dedicated IP addresses, which were useful for work-related security needs, remote logins, and avoiding CAPTCHAs on frequently visited websites. Users who required a VPN for consistent business access or online transactions found this feature particularly beneficial.

Ease of use was another positive point. RusVPN offered a simple installation and setup process, which appealed to users who were not tech-savvy. The ability to quickly download and connect to a server without complicated configurations made the service accessible to a wider audience.

Critical feedback

Despite their affordability and privacy features, RusVPN received a fair share of negative feedback, mainly regarding performance issues and customer support. One of the most frequent complaints was slow streaming speeds, which made it difficult for users to watch geo-restricted content smoothly. While some users managed to bypass restrictions on Netflix, Disney+, or Amazon Prime, many reported inconsistent performance and buffering problems.

Another common issue was the difficulty of canceling subscriptions. Several users claimed that their cancellation requests were delayed or met with resistance, resulting in unwanted charges. This raised concerns about the transparency of their billing policies and the efficiency of their refund process.

Perhaps the most frustrating issue for customers was poor customer support. Many users experienced long wait times for responses, whether through email or the available support channels. Complaints about unresolved technical issues, unhelpful replies, and slow refund processing were common, with some customers feeling ignored or given generic answers instead of tailored assistance.

Proactive approach

While RusVPN did make an effort to respond to some customer complaints, they were not as proactive as leading VPN providers when it came to addressing concerns. Some users reported that their issues were eventually resolved, but only after repeated follow-ups and extended waiting periods.

Refund requests, in particular, seemed to take longer than expected, with users sometimes struggling to get clear communication about the process. Technical issues, such as connection problems or difficulties accessing certain websites, were also not always handled efficiently.

Customer Support

RusVPN did offer live chat support, but it was not available 24/7. This meant that users who encountered issues outside of operating hours had no immediate way to get help. Several reviews indicated that when live chat was available, responses were often generic or unhelpful, with agents sometimes directing users back to the FAQ section instead of providing real-time solutions.

Conclusion

RusVPN offered a budget-friendly VPN solution that prioritized privacy and security. Their no-logs policy, AES-256 encryption, and dedicated IP feature made them an appealing choice for users who valued online anonymity. With a network of 390+ servers across 50+ countries, they provided decent global coverage and supported multiple platforms, including Windows, macOS, Linux, Android, iOS, and routers. Their multi-language support also made them accessible to a broader audience.

However, while they delivered on privacy, they had several limitations that kept them from being a top-tier VPN provider. Their lack of split tunneling limited flexibility, and not using RAM-based servers raised concerns about long-term data security. Streaming performance was inconsistent, with some users able to access services like Netflix and Disney+ while others struggled with buffering or unreliable connections. Additionally, customer support remained a weak point, with slow response times, limited troubleshooting resources, and no 24/7 live chat availability.

For users seeking a straightforward and affordable VPN that focuses on privacy, RusVPN was a reasonable choice. However, for those requiring faster speeds, more advanced security features, seamless streaming, or better customer support, alternative VPN providers with more robust offerings would likely be a better fit.

If privacy, security, and reliability are top priorities, exploring premium VPN services with more advanced security features, faster speeds, and better customer support may be a better long-term investment. To help you make an informed decision, explore our detailed VPN reviews, in-depth blog posts, and comparison tool to find the best alternative that meets your needs.