PureVPN: Balanced Privacy, Security, & Global Access

PureVPN at a Glance

PureVPN offers a robust and versatile solution for individuals and businesses seeking enhanced online privacy and security. The company’s expansive server network ensures global connectivity and smooth online access for users, regardless of location. Their wide-ranging compatibility supports various devices and platforms, including Windows, macOS, Android, iOS, Linux, and routers, catering to users with diverse needs.

The company’s feature set is designed to balance security, performance, and flexibility. Key functionalities include AES-256 encryption for robust data protection, split tunneling for selective traffic routing, and a kill switch to prevent accidental data exposure. Privacy is a top priority, as demonstrated by their independently audited no-logs policy and proactive measures like IPv6 leak protection. Additionally, their optimized servers for gaming, streaming, and torrenting ensure high-speed and reliable performance across various activities.

PureVPN has earned recognition for their commitment to user privacy and service quality, supported by independent audits from KPMG and an “Always-On” audit policy to maintain transparency. While not accredited by the BBB, the company continues to refine their offerings and address user feedback, cementing their position as a reliable VPN provider in a competitive market. With their blend of advanced features and wide-reaching service capabilities, PureVPN appeals to privacy enthusiasts and casual users alike.

PureVPN Features & Services

• Global server network: PureVPN provides access to over 6,000 servers across 65+ countries. This extensive coverage ensures fast and reliable connections while enabling users to bypass geo-restrictions for streaming, gaming, and other online activities
• AES 256-bit encryption: The company uses military-grade encryption to secure your internet traffic, ensuring that sensitive information remains private and protected from hackers or surveillance
• Split tunneling: This feature allows users to route specific app traffic through the VPN while maintaining direct access to the internet for other apps. Perfect for tasks like streaming while accessing local websites
• Dedicated IP addresses: Users can opt for a unique IP address for better control and secure access to sensitive accounts, such as online banking
• Kill switch: PureVPN’s kill switch ensures that if your VPN connection drops, your internet connection will automatically be severed, preventing accidental data leaks
• DDoS protection: With built-in DDoS protection, users can safeguard their connections against distributed denial-of-service attacks, ensuring a stable and secure online experience
• IPv6 and DNS leak protection: These tools prevent your IP address or DNS queries from being exposed, further enhancing your privacy
• 10 simultaneous connections: A single PureVPN subscription allows users to secure up to 10 devices at once, including smartphones, tablets, laptops, and routers
• Specialized streaming servers: Optimized servers for platforms like Netflix, Hulu, and BBC iPlayer make it easy to enjoy buffer-free streaming while bypassing regional restrictions
• Multiport options: They support multiple VPN protocols, including OpenVPN, IKEv2, and WireGuard, giving users flexibility in choosing the protocol that best suits their needs
• Split tunneling: Route specific traffic through the VPN while allowing other traffic to bypass it, ideal for balancing security and convenience
• Password manager (optional): They offer an optional password manager for users seeking to secure and manage their online credentials easily
• 24/7 customer support: Users have access to round-the-clock customer support via live chat and email, ensuring timely assistance for technical issues or inquiries
• Business solutions: Tailored VPN plans for businesses provide secure remote access and dedicated team management features, making PureVPN a viable choice for organizational needs

PureVPN protocols and speeds

PureVPN supports a variety of VPN protocols designed to balance speed, security, and compatibility, with an emphasis on providing modern and secure options. WireGuard, one of the most advanced protocols available, is a standout choice due to its high-speed performance and robust cryptographic design. It is particularly well-suited for bandwidth-intensive activities like gaming and streaming, where low latency is critical. Additionally, WireGuard’s efficiency makes it an excellent choice for mobile users, as it conserves battery life during use.

Another key offering is OpenVPN, a versatile and open-source protocol known for its strong encryption and broad compatibility. OpenVPN is a reliable option for users seeking a balance between security and speed, making it ideal for general browsing, streaming, and secure downloading. PureVPN also supports IKEv2/IPSec, a protocol prized for its ability to maintain stable connections during network changes, such as switching between Wi-Fi and mobile networks. This feature makes it a preferred choice for mobile users who require seamless connectivity.

While protocols like SSTP and L2TP/IPSec were previously supported, PureVPN has phased them out in favor of more secure and efficient options like WireGuard and OpenVPN. These older protocols are now only available in select locations for users with specific compatibility needs. By focusing on modern protocols, PureVPN ensures a higher standard of security and performance for their users.

Speed & Privacy

PureVPN implements a comprehensive suite of security and privacy measures to safeguard user data and ensure online anonymity.

• Encryption standards: PureVPN employs AES-256 encryption, providing a high level of data protection, making it extremely difficult for unauthorized parties to access user information
• No-logs policy: The company adheres to a strict no-logs policy, ensuring that they do not record users’ browsing activities, connection logs, assigned VPN IPs, original IPs, VPN session timestamps, or browsing history. This commitment to user privacy has been independently audited and verified by KPMG, a leading global auditor
• Independent audits: To validate their privacy practices, PureVPN has undergone multiple independent audits. Notably, KPMG has conducted thorough evaluations of PureVPN’s systems and policies, confirming their adherence to the no-logs commitment. Additionally, PureVPN has established an “Always-On” audit policy, allowing KPMG to perform surprise audits at any time, further reinforcing transparency and trust 
• Server infrastructure: While PureVPN offers a vast network of over 6,000 servers across more than 65 countries, they do not currently utilize RAM-only servers. RAM-only servers, which do not store data on physical hard drives and erase all information upon reboot, provide an added layer of security. The absence of this feature means that some data may reside on physical servers until manually deleted or overwritten
• Obfuscated servers: The company offers obfuscated servers designed to mask VPN traffic as regular internet traffic, helping users bypass stringent censorship and VPN blocks. This feature is supported through the OpenVPN protocol (TCP/UDP), which automatically applies obfuscation to your connection

Plans & Pricing

Standard Plan: This entry-level plan provides good value by granting access to PureVPN’s core services, including high-speed VPN connections, a network of over 6,000 servers in 65+ countries, and the ability to connect up to 10 devices simultaneously. Pricing for the Standard Plan is as follows:

• Monthly: $15.95 per month
• 1-Year: $3.99 per month (billed annually at $47.88), a 75% discount
• 2-Year: $2.15 per month (billed $63.05), an 87% discount
• 5-year: $1.69 per month (billed at $106.45), an 89% discount

Plus Plan: Building upon the Standard Plan, the Plus Plan includes additional features such as a secure password manager and end-to-end file encryption. Pricing details are:

• Monthly: $17.95 per month
• 1-Year: $5.99 per month (billed annually at $52.88), a 67% discount
• 2-Year: $3.15 per month (billed $90.05), an 82% discount
• 5-year: $2.99 per month (billed $184.40), an 83% discount

Max Plan: This comprehensive plan encompasses all features of the Plus Plan and adds personal privacy management tools, including data removal from brokers and social media privacy management. Pricing is structured as follows:

• Monthly: $21.95 per month
• 1-Year: $6.99 per month (billed annually at $88.88), a 68% discount
• 2-Year: $4.15 per month (billed $117.05), an 81% discount
• 5-year: $3.29 per month (billed $202.40), an 85% discount

All plans come with a 7-day trial, giving users the chance to test their features and performance to ensure they meet their needs. Additionally, the service includes a 31-day money-back guarantee, providing further assurance and flexibility for those who decide to subscribe. Additionally, PureVPN occasionally offers promotional discounts and extra months of service.

Extra plans and add-ons

For users seeking enhanced functionality, PureVPN provides a range of optional add-ons, including dedicated IP addresses, port forwarding, and DDoS protection. These features are available at an additional cost, which varies depending on the subscription length. Some of the available add-ons include Dedicated IP for robust server security at $3.99 per month (normally $4.99), Port Forwarding designed for top-notch gamers at $1.99 per month, and a combination of both features for $5.49 per month (normally $6.49). For more advanced security, users can opt for a Dedicated Server at $14.99 per month, or a Residential Network providing US-based residential IPs at $12.49 per month. Additionally, Multi Login allows users to choose login limits up to 50+ for $1.49 per month. These add-ons offer flexibility and customization for users looking to boost their VPN experience based on their specific needs.

PureVPN also offers VPN for Teams, with plans designed for businesses. The standard plan costs $8.95 per month per user with an annual commitment, providing VPN access on multiple devices, a dedicated IP, and an admin panel. For added security, the Dedicated IP VPN for Teams plan is available at $9.99 per month per user, offering a dedicated IP for each user.

For businesses needing exclusive server access, the Dedicated VPN Server for Teams plan is priced at $399 per month. Additionally, PureVPN offers useful add-ons, such as Port Forwarding ($1.99/month), Dedicated Server ($14.99/month), and Residential Network ($12.49/month) to enhance flexibility and security.

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Advantages & Disadvantages

Why you might choose PureVPN?

Extensive global server network for reliable connectivity
PureVPN provides access to over 6,000 servers across 65+ countries, offering one of the most expansive server networks in the industry. This ensures that users can connect quickly and reliably, no matter where they are in the world. Whether you’re streaming your favorite content, accessing geo-restricted websites, or ensuring a stable connection for online gaming, this global coverage allows you to enjoy a seamless and unrestricted internet experience.

Independently audited no-logs policy for enhanced trust
PureVPN’s no-logs policy has been independently verified by KPMG, with the company also offering “Always-On” audits to maintain transparency. This ensures that your online activity and personal data remain private. For privacy-conscious users, this verification provides peace of mind that their data won’t be recorded or shared, making PureVPN a trusted choice for secure browsing.

Advanced security features for comprehensive protection
With AES-256 encryption, a kill switch, and DNS leak protection, PureVPN provides robust tools to safeguard your online activities. Additional features like DDoS protection and optional dedicated IP addresses further enhance their security suite. These features protect sensitive information, prevent data leaks, and ensure uninterrupted service, especially when accessing critical online services or using public Wi-Fi.

Versatile protocol support for tailored performance
PureVPN supports multiple VPN protocols, including WireGuard, OpenVPN, and IKEv2, allowing users to select the best protocol for their specific needs. Whether you prioritize speed for streaming, stability for gaming, or security for sensitive transactions, having the ability to choose your protocol ensures an optimal experience tailored to your activity.

Dedicated servers for seamless streaming
PureVPN offers dedicated servers optimized for platforms like Netflix, Hulu, Amazon Prime Video, and BBC iPlayer, bypassing geo-restrictions and ensuring smooth streaming. This makes PureVPN an excellent choice for users who want uninterrupted access to global content libraries without sacrificing connection quality.

10 simultaneous connections for multi-device use
A single subscription supports up to 10 devices simultaneously, including smartphones, laptops, tablets, and routers. This flexibility is perfect for families or small teams who need secure connections across multiple devices, making PureVPN both cost-effective and convenient.

Cross-platform compatibility for easy integration
PureVPN works seamlessly on various platforms, including Windows, macOS, iOS, Android, Linux, and even routers. No matter your device or operating system, PureVPN ensures a user-friendly experience and consistent security.

Affordable pricing with regular promotions
With tiered pricing plans, optional add-ons, and frequent discounts, PureVPN provides a variety of affordable options for users. Users can customize their subscription to fit their needs and budget, ensuring access to premium features without overspending.

Round-the-clock customer support for immediate assistance
PureVPN’s 24/7 customer service includes live chat and email support, providing help whenever it’s needed. For users troubleshooting technical issues or needing quick guidance, this reliable support ensures a smooth and hassle-free experience.

Why you might not choose PureVPN?

Lack of RAM-only servers for added data security
PureVPN does not currently operate on RAM-only servers, which automatically erase all data upon reboot and provide an added layer of privacy. This feature is becoming a standard among top-tier VPN providers. Without RAM-only servers, there is a small potential risk of data lingering on physical servers, which may be concerning for users who prioritize the highest level of privacy.

Inconsistent speeds across server locations
While PureVPN boasts an extensive server network, connection speeds can vary significantly depending on the server’s location and load. Users may experience slower performance on some servers. For activities requiring high bandwidth, such as streaming or gaming, these inconsistencies could result in buffering or lag, potentially disrupting the user experience.

Additional costs for certain features
While PureVPN offers a variety of add-ons like dedicated IPs and port forwarding, these features come with extra charges that may increase the overall cost for users seeking a fully-featured plan. For budget-conscious users, these additional fees could make the service less competitive compared to providers that bundle these features into their base plans.

User Experience

PureVPN has received varied feedback across multiple review platforms. On Trustpilot, they hold a rating of 4.6 out of 5 stars, based on over 16,000 reviews. On Capterra, they hold an also commendable rating of 4.4 out of 5 stars, based on 79 user reviews. Conversely, Sitejabber reflects a more critical perspective, with PureVPN receiving an average of 2.4 out of 5 stars from 14 reviews.

Positive feedback

Customers often highlight PureVPN’s ease of use and robust privacy features as major strengths. Many users appreciate the straightforward setup process and intuitive interface, which make the VPN accessible even for those with minimal technical expertise. Positive reviews on platforms like Capterra and Trustpilot frequently commend the service for their flexibility, particularly their ability to connect multiple devices simultaneously and support a variety of platforms. Additionally, several users praise the company’s customer support team for providing expert advice and prompt assistance, enhancing their overall experience with the service. These factors contribute to high satisfaction among a significant portion of PureVPN’s user base.

Critical feedback

Negative reviews of PureVPN often focus on issues related to connectivity and customer service. Some users on platforms like Trustpilot and Sitejabber report difficulties maintaining stable connections, which can be particularly frustrating for streaming or gaming activities. Complaints about the cancellation process and unexpected charges have also been raised, with some customers feeling that the company’s refund policy lacks clarity. Additionally, a subset of users has expressed dissatisfaction with the responsiveness and effectiveness of customer support, citing delayed resolutions to their concerns. These challenges indicate areas where PureVPN could improve their service to enhance user satisfaction.

PureVPN has shown a proactive approach to addressing customer concerns by responding to reviews on platforms like Trustpilot, where they offer solutions and seek to resolve complaints directly. The company frequently clarifies policies, such as those related to cancellations and refunds, and provides additional support to users facing technical difficulties. These efforts demonstrate PureVPN’s commitment to improving customer satisfaction and resolving issues transparently.

Customer Support

PureVPN offers comprehensive customer support, including a support page to assist users with their VPN services. Users can access 24/7 live chat support directly through the PureVPN website, ensuring immediate assistance at any time. For non-urgent inquiries, users can utilize the Contact Us form or send an email to enquiry@purevpn.com. These channels are designed to provide prompt and effective responses to customer queries.

To help users understand and effectively use their VPN services, PureVPN provides a Support Center filled with guides, FAQs, and tutorials. These resources cover various topics, including setup instructions for different devices and troubleshooting common issues. For visual learners, PureVPN’s YouTube channel offers video tutorials, such as the “Complete PureVPN Setup Tutorial,” which guides users through the purchase, installation, and setup processes.

Final Verdict

PureVPN stands out as a versatile and user-friendly VPN provider, offering an expansive global server network, advanced encryption, and features like split tunneling and dedicated IP addresses. These capabilities cater to a variety of users, from those seeking online privacy and secure browsing to individuals looking for seamless streaming and gaming experiences. With their multi-platform compatibility and support for up to 10 simultaneous connections, PureVPN delivers a flexible and efficient solution for both casual users and tech-savvy individuals.

Among their key strengths are their independently audited no-logs policy, optimized streaming servers, and proactive customer support. These features enhance user satisfaction by ensuring privacy, access to global content, and immediate assistance when needed. However, the service has some drawbacks, such as inconsistent download speeds across servers, a lack of RAM-only infrastructure, and additional fees for certain features like dedicated IPs. Despite these limitations, PureVPN’s ongoing efforts to address customer feedback and improve their offerings reflect their commitment to delivering a reliable and secure VPN experience.

If you’re exploring VPN options, consider reading our full review page to learn more about other providers. You can also use our comparison tool to evaluate PureVPN against competitors and find the best fit for your needs. For additional insights into VPNs, their features, and industry trends, visit our VPN blog for comprehensive guides and updates. With the right information, you can make an informed decision about securing your online privacy and enhancing your digital experience.

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