TextMarks Review: The Best for Your Business
TextMarks is a text message marketing provider, best suited for small businesses that need an extra advertising boost. It is excellent for many industry businesses' that need to send their customers personalized text messages; such industries include healthcare, churches, schools and universities, retailers, and many more!
Pros
Cons
Quick Stats
About TextMarks
TextMarks has been in business for fifteen years; it is rated A+ by the Better Business Bureau and has a 100% guaranteed satisfaction rate. Many market-leading industries use TextMarks as their text message marketing, and such industries include Microsoft, Rabobank, Care.com, and many more!
Before purchasing any of TextMarks' plans, you can request a demo that allows you to use its platform for 14-days. To request a demo, you need only click on 'Request a Demo' on their website, and tell them a little about your business, and they will get in touch with you as soon as possible.
TextMarks is known to have one of the best customer support services; customer reviews have praised their helpfulness. TextMarks will provide you with hands-on support and share information across many channels, in addition to helping you set up their platform.
TextMarks Plans and Prices
TextMarks offers four subscription plans that are ideal for different business sizes while offering the features they would need most. Its plans are:
Gold plan: $199 per month
This plan is most ideal for small businesses and organizations that need little support. With the Gold plan, you get unlimited subscribers and up to 10,000 messages and 15 keywords. More features include:
- Dynamic Auto-Response
- Priority Email Support
- SMS Lead to spreadsheet
- Delegated Group Management
- Access to Developer API
- Advanced List Segmentation
Platinum plan: $499 per month
This plan is best for growing businesses, organizations, or brands. It comes with 35,000 messages and 20 custom keywords. You get all the features in the Gold plan, in addition to:
- Phone Support
- Campaign Consulting
- Additional Payment Options
- Custom Agreements
- White Label Reseller Portal
- Lead-to-Salesforce CRM
- API Integration Support
Enterprise plan: $999 per month
The Enterprise plan is most suitable for large businesses and agencies; it comes with 100,000 messages and 30 custom keywords. It includes all the features provided in the previous plan, in addition to:
- Advanced Customization
- Extended Data Retention
- Custom Opt-in Flows
- Compliance Consultation
Custom Annual Plans
Custom plans are best suited for enterprise businesses and national brands. Its prominent features are:
- Custom dedicated shortcodes
- Hands-on, extensive on-boarding
- Deep technical integration support
- Discounted volume pricing
All other features are also included with the package in addition to unlimited keywords and messages.
TextMarks Top Features
TextMarks offers a variety of SMS marketing features, such as lead capture, in-depth reporting and analytics, and mass text messages. Its top features include:
Mass Messaging
Sending mass messages is a vital text message marketing feature that makes advertising easier. You can reach thousands of customers at once and notify your employees about upcoming meetings or last-minute schedule changes.
Auto-Responders
Auto-responders is another important feature that simplifies your text message marketing campaigns. It is impossible to manually reply to every customer who signs up or uses your keyword to text your business, so the auto-responders automatically reply to them.
Lead Generation
Lead generation helps build your marketing network by sending the customers' details directly to your new company as soon as they sign up for your text messages.
Dedicated Short Codes
Dedicated shortcodes help you boost your company's brand; they are five or six-digit textable numbers that you personalize so your customers can use to reach your company. TextForms offers you up to 30 custom keywords with its Enterprise plan and unlimited keywords with the custom plans.
Customer Support
You can reach TextMarks' customer support through phone, email, and live chat. Their services, however, depend on which plan you are subscribed to. Customer reviews have praised their fast replies and patient representatives.
Advanced API integration support is also available for 30 minutes per month, with the Platinum and Enterprise plans. They will make sure their platform is well integrated with your business and will be there to assist you with any technical issues.
- Phone: (800) 696-1393, Monday - Friday, 7am - 5pm PT
- Sales: [email protected]
- Support: [email protected]
Final Thoughts
TextMarks is a good text message marketing provider for a business that needs an extra advertising boost to expand its customer horizon. Its plans may be more costly than other providers, but their hands-on customer service and features will make your money's worth.