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Podium was founded in 2014 and is headquartered in Lehi, Utah. They first entered the market as a communication and reputation tool for local businesses, then expanded into messaging, payments, automation, and text message marketing as more companies needed faster ways to reach customers. Their platform brings texting, reviews, webchat, and payments into one dashboard, giving teams a simple way to manage conversations and follow-ups. Key features include AI-assisted message creation, automated sequences, list-building tools such as QR codes and text to join, and the ability to send secure payment links by text. Customer feedback varies across platforms. Many users highlight the convenience of keeping all communication in one place and note that texting often leads to faster replies compared with email. Others mention concerns about pricing transparency, long contracts, and slower support responses. Podium holds a B rating on the Better Business Bureau website, and they have earned recognition on industry lists like the Forbes Cloud 100.