1stPayPOS Pro: Secure & Scalable POS for Growing Businesses

An Overview of 1stPayPOS Pro

First American Payment Systems is a payment technology company operating for over 20 years whose subsidiary, 1stPayGateway, LLC, introduced 1stPayPOS in 2010. This cloud-based POS system was subsequently updated in 2018 to 1stPayPOS Pro, meant to be a comprehensive solution for businesses to help them manage sales and operations more efficiently. 1stPayPOS Pro offers various payment options, inventory management, analytics, time management, business tools, and advanced payment security. They also provide payment gateway solutions for different transaction types such as eCommerce, MOTO, Retail, Mobile, credit card, debit card, e-check, and ACH processing. Many businesses have reported significant sales, operational efficiency, and customer experience improvements using their system.

1stPayPOS Pro strives to be a complete business management solution that offers real-time sales monitoring, inventory management, and employee management with multi-register and multi-store location management. The hardware setup includes a cash drawer, stand, printers, and a barcode reader/scanner, providing your business with a comprehensive POS solution. Their payment processing solution allows you to accept credit and debit cards, Apple Pay, Android Pay, and EMV cards. The company prioritizes data privacy and security, and employs advanced hardware and software measures, such as EMV chip card readers and point-to-point encryption, to ensure secure payment processing, inventory tracking, and operational control. They further ensure your data and that of your customers are protected by conducting regular security audits, implementing access controls, using encryption, keeping the software up-to-date, and training employees on best security practices to ensure data security.

There isn't much press about this company, nor have they received any notable awards or accolades. That said, the Better Business Bureau (BBB) gives 1stPayGateway, LLC an A+ rating, even though it does not accredit them.

Key Features of 1stPayPOS Pro 

1stPayPOS Pro offers a tablet-based POS system for high-volume transaction merchants, delivering best-in-class payment processing and essential core services for day-to-day business management. They provide a range of unique and standout features, including:

• User interface: Their software offers an intuitive and efficient approach optimized for tablets, making navigating and managing sales easy for you and your staff. It is compatible with iOS and Android devices, ensuring flexibility and compatibility with existing hardware
• Hardware: Your workstation may include a tablet, cash drawer, printers, and barcode reader or scanner. Their system supports wired and wireless connections, ensuring seamless integration with existing hardware
• Payment processing: 1stPayPOS Pro supports various payment types, including credit, debit, EMV cards, Apple Pay, and Android Pay. The system includes fraud detection tools to help businesses prevent fraudulent transactions and uses encryption to secure payment data. The PCI-compliant system ensures that your company meets the necessary security standards for payment processing. Additionally, the system includes in-store solutions such as EMV and loyalty programs and provides comprehensive security solutions to protect sensitive data
• Inventory management: The system helps manage your inventory by tracking levels, monitoring stock movement, and automating reordering processes. Key features include inventory tracking, low-stock alerts, and purchase order management for optimal stock levels and waste reduction
• Order management: They streamline the sales process while reducing manual data entry, improving efficiency, and ensuring accurate and up-to-date information with real-time updates, automated alerts, and record maintenance
• Employee management: They have tools for tracking employee time and clock-in activity. Additionally, your customizable manager approval would enhance security and simplify employee training. You can set base and overtime rates, run shift reports, and create commission levels 
• Customer Relationship Management (CRM):  The platform lets you store customer information, track purchases, and create targeted promotions to foster customer loyalty
• Multi-register and multi-location management: The system supports multiple registers and store locations, allowing you to manage operations from a single platform
• Analytics and reporting: The system provides your business with advanced reporting features, such as employee management, sales, and inventory management reports, generating comprehensive sales reports that help you identify trends and areas that require improvement. By analyzing employee performance, your business can optimize scheduling and staff productivity. The system will allow you to personalize marketing efforts and tailor product offerings to increase customer engagement and satisfaction
• Integrated payments: Independent software vendors and developers can benefit from First American's comprehensive payment solution, which enables them to enhance their platform and generate additional revenue. The 1stPayBlaze API provides access to integrated payment solutions, enabling independent software vendors to add efficient processing solutions to their platform quickly

The Pricing & Plans of 1stPayPOS Pro

Pricing for 1stPayPOS Pro is tailored through customized quotes to meet the specific needs of your business. We recommend you contact their sales team for a personalized quote, keeping in mind that your costs may be affected by transaction volume, required features, and additional services. 

Their pricing structure involves a one-time setup fee, a monthly license fee per register, and a transaction fee for each transaction processed via the POS system. In addition to the monthly fees, additional costs include tablet hardware expenses, receipt printers, barcode scanners, and other peripherals. During the sales consultation, it is best to ask about any add-on fees for specific features or integrations, as these may also apply.

The Advantages of 1stPayPOS Pro

• Cloud-based system: This type of software enables you to access data from anywhere, providing flexibility and convenience. It can also support multiple stores and their hardware device needs, allowing you to navigate your multi-location business's complex operations from a centralized point
• User-friendly all-in-one solution: The POS system is meant to be easy to use for you and your customers, which streamlines operations by combining various functionalities into a single platform. At the same time, they provide a robust set of functionalities, including inventory management, customer management, payment processing, and reporting tools
• Security focus: The system prioritizes data security, offering features such as EMV chip card readers, point-to-point encryption, and PCI compliance to protect sensitive information
• Robust reporting: The platform offers advanced reporting features, including sales reports, inventory reports, and employee management reports, to help you make informed decisions
• Industry-specific solutions: They provide various industry-specific solutions, catering to businesses like retail stores, restaurants, salons, auto repair shops, non-profits, and government agencies. The tailored solutions include table, order, delivery, client, online sales, donation, and customer management, as well as barcode scanning, inventory tracking, appointment scheduling, product sales, virtual terminals, payment processing, and reporting
• Future-proof platform: Their platform is scalable and designed to grow with your business

Why You Might Not Choose 1stPayPOS Pro 

• Limited transparency: You won't find upfront pricing information readily available on their website. This makes it difficult to compare 1stPayPOS Pro to other POS systems and estimate the total cost for your business
• Order limitations: It's unclear how well 1stPayPOS Pro handles order fulfillment tasks like picking, packing, and shipping. You might want a system with robust features in these areas if you manage online orders 
• Lack of reviews: Finding independent reviews or user assessments of 1stPayPOS Pro might require extra effort. Investigating what other users experience can be valuable, so this lack of readily available information is a drawback
• Hardware setup: The system might require a larger upfront investment in hardware compared to other POS systems offering more basic setups. Consider your needs and budget before committing to a potentially pricier hardware configuration 

The Customer Experience at 1stPayPOS Pro

1stPayPOS Pro seems to have no reviews written about them online. They have no ratings on Capterra, G2, or TrustPilot. Also, while the BBB gives 1stPayGateway an A+ rating, there aren't any reviews or complaints on that site, either. As a result, it's challenging to get an accurate sense of user experiences and identify common points of praise or struggles.

Due to the limited availability of online reviews, we recommend seeking additional information before deciding. Contact 1stPayPOS Pro to inquire about customer testimonials and ask their sales representatives for detailed information on pricing, features, and compatibility with your specific needs.

Customer Support at 1stPayPOS Pro

They offer 24/7/365 customer service support at (844) 889-7675, but don't seem to offer email, online ticket, or live chat support. They claim to have an online portal and FAQ demos through which you can access a comprehensive online product manual, including tutorials, set-up, management, feature/functionality, etc. However, those links lead nowhere.

However, you may be able to find useful documentation, as well as different methods of support, by logging in. You may also consult this document for more details.

The Final Verdict 

1stPayPOS Pro is a cloud-based POS system that provides comprehensive solutions for managing sales and operations, with an interface that offers customer relations, inventory, order, and employee management solutions, along with those for analytics and reporting. The system provides seamless integration capabilities and prioritizes data privacy and security through encryption, secure payment processing, and compliance with industry standards. While pricing details are not transparent, the system comes with hardware such as tablets, EMV payment devices, and barcode readers.

Some of the system's key strengths include customizability, robust reporting, security, scalability, and exceptional customer support. However, some potential limitations to consider include limited transparency on pricing, unclear security measures, feature limitations, scalability concerns, and higher upfront hardware investment. If you are considering 1stPayPOS Pro, we recommend that you contact the sales team for specific pricing details and inquire about advanced features before making any decision. 

You can rely on our expertise to help you choose the most suitable POS system, making your operations smoother and improving your customers' experience. Visit our reviews page for detailed information about other POS providers, then use our comparison tool to help you make an informed decision. Visit our blog to learn more about the industry, including its standards and benefits.

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