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Bellhop focuses primarily on labor-based moving services. This means they can handle loading, unloading, packing, and furniture handling, while full-service transportation may involve rented trucks or third-party transport, depending on the move type.

Bellhop can support long-distance moves, but the structure is different from traditional van lines. Labor is often coordinated at both ends, while transportation may be arranged separately. This setup works best for customers who are comfortable with a more hands-on role or flexible planning.

Pricing is typically based on hourly labor for local or labor-only moves and flat-rate estimates for longer distances. Factors like crew size, total hours, stairs, packing help, and timing all influence the final cost.

Bellhop offers basic valuation coverage, which is usually calculated by weight rather than item value. Customers moving high-value or fragile items may want to explore additional coverage options or review the claims process carefully before booking.

Movers usually bring basic equipment such as dollies and straps. Packing materials like boxes, tape, and protective wrap are often available as add-ons or must be supplied by the customer, depending on the service selected.

Customer support is primarily digital, using chat, email, and callbacks. Booking and scheduling questions are often handled efficiently, while billing disputes and damage claims may require follow-up and patience, based on customer feedback.