24/7 Logistic Services Review: Flexible Moving Solutions

Company Overview

They operate as a full-service moving and logistics provider offering packing, transportation, heavy lifting, and storage support for residential and commercial customers. Their services cover cross country, local, and long distance moves, with availability that extends across multiple states rather than a single metro area. Their approach centers on handling moves as coordinated projects, which means planning inventory, scheduling crews, managing a moving truck or rental truck, and organizing transport based on the distance of your move and scope rather than offering one fixed service model. This structure tends to appeal to households and businesses that need more than basic loading and delivery, especially when timing or distance affects the cost of your move. There are no publicly reported name changes or acquisitions that suggest major operational shifts, and their service model appears consistent since launch.

Their service lineup focuses on flexibility rather than rigid packages. Packing support ranges from partial assistance to full packing, while storage options are positioned as short- or longer-term solutions tied to moving timelines. They also handle commercial relocations, which often involve tighter scheduling and coordination compared to standard household moves. Rather than emphasizing volume discounts or flat bundles, they present their services as adjustable based on inventory size, distance, and type of move, which can influence the actual price customers pay. This allows them to work with smaller apartment moves as well as larger residential or office relocations, depending on planning needs.

From a reputation standpoint, they do not actively promote major industry awards or national rankings. Their public image is shaped mainly by customer feedback shared through online review platforms and consumer protection listings. They are accredited by the Better Business Bureau and currently hold an A rating with the organization. As with many mid-sized movers, their standing in the industry is influenced less by formal accolades and more by consistency, responsiveness, and how effectively issues are handled when problems arise.

Company’s Features & Solutions

Residential and commercial moving

• Local moving services: They handle short-distance residential moves within the same city or region. These moves typically focus on efficient loading, transport, and unloading while accounting for building access, timing, and inventory size
• Long-distance moving: They support interstate relocations that require route planning, scheduling coordination, and careful handling over extended distances. Services are structured around inventory and mileage rather than flat packages
• Commercial and office moves: They assist businesses with office relocations, including furniture, equipment, and workspace assets. These moves are planned to reduce downtime and maintain continuity during the transition

Packing and handling options

• Full packing services: They provide complete packing support, including boxing household or office items and preparing them for transport. This option is designed for customers who want minimal involvement in the packing process
• Partial packing services: Customers can choose targeted packing for fragile, bulky, or high-value items while handling the rest themselves. This approach offers flexibility without committing to full packing
• Furniture disassembly and reassembly: Larger items such as beds, desks, and shelving units can be taken apart before transport and reassembled at the destination when needed

Storage and logistics support

• Short-term storage: They offer temporary storage solutions for customers dealing with delayed move-in dates or transitional housing situations
• Long-term storage: Extended storage options are available for customers who need to store belongings for longer periods as part of a planned relocation or downsizing process
• Move coordination and scheduling: Their logistics support focuses on coordinating timelines, crews, and transport to align pickup and delivery with customer availability and destination requirements

Customer support and planning tools

• Moving estimates and consultations: They provide estimates based on inventory size, distance, and service level. These consultations aim to deliver an accurate moving quote when customers provide full and correct information
• Dedicated move coordination: Customers typically work through a single point of contact who oversees scheduling, service selection, and basic logistics communication

Costs, Fees, & Pricing Models

They price moves based on the size of your inventory, the distance you are traveling, and the level of service you select. Their website shows hourly rates for local moves with a truck and crew, starting around $120 per hour for two movers and increasing with additional helpers. These base rates include blanket use, moving pads, dollies, and basic tools, plus disassembly/reassembly support for furniture when needed. 

Here’s how moving costs typically break down:

• Estimate and booking: You start by requesting a free quote online or by phone. They assess your inventory, distance, and services, and then give you a written estimate. There is no charge for this estimate, and you can ask for a binding estimate that locks in the price, so long as your move details don’t change 
• Core cost factors: Distance, size of your move, weight of your belongings, additional services, time of year, peak season, end of the month, and move date all affect the total cost 
• Freebies and upsells: Their pricing typically includes basics like blankets, moving pads, dollies, and tools as part of the service. Referral discounts are mentioned on their pricing page, which can reduce your total. Based on research done, some third-party reviews also note discounts tied to moving dates or specific promotions, though these vary and aren’t guaranteed 
• Binding estimate option: A binding estimate locks your price in if nothing about the move changes. If you request added services or add items after the quote, expect additional charges 

Payment methods

They allow online payment for moving services, though the specific payment types accepted aren’t fully listed on the company's site. Based on customer listings and other sources, they do accept credit cards. 

• Accepted payment options (based on site and external research)
  • Credit cards
  • Online payments via their portal
  • (Cash or check may be possible, but not explicitly confirmed)

Hidden fees and fine print

• Their base pricing covers typical services, but extras like packing materials, stair or long-carry fees, storage, or specialized item handling can add charges if they aren’t included in your original estimate 
• Some third-party reviewer reports mention situations where additional fees were added at delivery, though the company responded that all extra charges should be agreed to in writing before work begins 
• Because binding estimates depend on accurate inventory reporting, unexpected inventory increases on moving day can lead to a higher final bill 

Advantages

• Flexible service scope for different move sizes: They support both residential and commercial moves, with options that scale based on inventory size and distance. This matters if your move does not fit neatly into a small or large category and needs a more tailored approach rather than a fixed package
• Availability for local and long-distance relocations: Their ability to handle short-distance and interstate moves reduces the need to switch providers as relocation plans change. For customers facing uncertain timelines or potential long-distance adjustments, this continuity can simplify coordination
• Packing options that adjust to customer involvement: They offer full and partial packing rather than a single all-or-nothing option. This benefits customers who want professional help with fragile or bulky items while keeping costs down by packing simpler items themselves
• Storage is integrated into the moving process: Short- and long-term storage options are positioned as part of the overall move rather than a separate service. This can help customers dealing with delayed closings, staggered move-in dates, or temporary housing
• Structured estimates tied to inventory and scope: Pricing is presented around inventory size, distance, and service level rather than flat promises. For customers who value clearer cost breakdowns, this structure can make it easier to understand what drives the final price
• Single-point coordination during planning: Moves are typically managed through a central coordinator instead of multiple departments. This can reduce confusion for customers who prefer consistent communication throughout the booking and moving process

Disadvantages

• Limited upfront pricing transparency online: Exact rates and fee details are not fully published on their website. This can make early budgeting harder for customers who want clear numbers before speaking with a representative
• Additional charges tied to inventory changes: Costs can increase if items are added after an estimate is finalized. For customers who underestimate their inventory or make last-minute changes, this may lead to a higher final bill than expected
• No publicly advertised financing options: There is no clear indication that financing or installment plans are offered. Customers managing large moves with tight cash flow may need to arrange payment flexibility elsewhere
• Reputation is shaped mainly by customer reviews rather than industry recognition: They do not promote major awards or national rankings. While this does not reflect service quality on its own, customers who rely on third-party accolades may need to do extra research
• Payment details are not fully detailed in advance: Accepted payment methods are not comprehensively listed on their site. This can create uncertainty for customers who want to confirm payment options well before moving day

Customer Experience

Customer feedback for this provider is mixed across major review platforms. On Yelp, they hold a 1.7 out of 5 rating, based on roughly 230 reviews. On the Better Business Bureau, they are accredited and currently carry an A rating, while customer-submitted reviews on the BBB site average around 3.56 out of 5, based on approximately 77 reviews.

Positive feedback

Positive reviews often highlight smooth moves where pricing stayed consistent from quote to delivery. Several customers describe fair rates, polite crews, and efficient pickup and drop-off, especially on local or shorter interstate moves. When experiences go well, reviewers frequently point to strong sales communication early in the process and movers who handle furniture carefully, label boxes, and help place items correctly at the destination. Some customers also mention feeling supported during the planning phase and appreciated clear explanations before booking.

Critical feedback

Critical reviews are more detailed and far more frequent on platforms like Yelp and BBB complaints. Common concerns include price increases after initial estimates, disputes over cubic footage or inventory calculations, and customers feeling pressured to sign paperwork during pickup or delivery. Other recurring issues involve poor packing quality, damaged or missing items, delays in delivery timelines, and limited notice before delivery. Several long-distance customers report not knowing where their belongings were for extended periods, along with difficulty reaching dispatch or receiving clear answers.

Based on research done, some customers also report third-party carriers showing up despite being told the provider would handle the move directly. Storage-related complaints, incomplete furniture reassembly, and dissatisfaction with claims outcomes tied to standard valuation coverage are also mentioned repeatedly.

They do respond to some customer complaints, particularly on the BBB platform, though responses are not consistent across all cases. When replies are posted, they typically acknowledge concerns, reference contract terms, or explain how charges were calculated based on inventory or services rendered. That said, not every complaint receives a public response, and resolution outcomes appear to vary depending on the situation and documentation provided.

Customer experiences with this provider range from very positive to highly critical. This variation makes independent research essential. Readers are encouraged to review multiple platforms, ask detailed questions during the quoting process, request all terms in writing, and speak directly with representatives about estimates, delivery windows, valuation coverage, and carrier involvement before booking a move.

Customer Support

Direct support options

• Phone support: A main support number displayed on their site is 800-309-9430, which customers can call to ask questions, schedule services, or follow up on booking details. Another contact line referenced for local moving inquiries is 866-979-0352
• Online contact form and quote requests: Through the official “Contact Us” page, customers can submit their information and questions directly on the site. This form is useful for non-urgent support, scheduling estimates, or initiating communications before booking
• Social media presence: They maintain active profiles (such as Facebook) where the main phone number is shared, and customers may message them for basic inquiries or follow-up

Support is handled mainly through phone calls and online forms, with no dedicated live chat option available. Email is not prominently listed, so most inquiries are submitted by phone or web forms, which are typically followed up by email or phone.

Online resources

Their site includes a Get a Quote button that guides users through move initiation. This function helps customers estimate costs and contact the company without a direct call. There isn’t a clearly labeled FAQ section on the main site, and most clarifications are handled through direct inquiry or sales conversations. 

Conclusion

They position themselves as a flexible moving and logistics provider that supports residential and commercial relocations of varying sizes and distances. Their service model focuses on customization rather than fixed packages, which can benefit customers whose moves involve changing timelines, partial packing needs, or temporary storage. Features like adjustable packing options, integrated storage, and coordinated scheduling allow different types of movers, from local households to long-distance customers, to shape services around their specific situations rather than fitting into a one-size structure.

Several advantages stand out when their process works as intended. Customers who experience smooth moves often point to consistent pricing, organized crews, and early-stage communication that helps set expectations. Local moves and well-defined interstate relocations appear to benefit most from their approach, especially when inventory details are clear and services are confirmed in writing. At the same time, customer feedback also highlights meaningful drawbacks. Complaints commonly involve pricing disputes tied to inventory changes, inconsistent communication from dispatch, delivery delays, and dissatisfaction with packing quality or claims outcomes. These issues underscore the importance of documentation, detailed estimates, and clear discussions before booking.

Your decision ultimately hinges on your specific needs, timeline, and tolerance for potential pricing or communication risks during a major relocation. To see how this provider compares to other national and regional movers, you can browse our other in-depth moving company reviews. For a detailed, side-by-side look at how different companies stack up on services, pricing, and customer experience, use our comparison tool. And for more guidance on planning a move, understanding contracts, and avoiding common pitfalls, explore our moving blog.