ManageEngine OpManager Plus
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- Comprehensive monitoring suite
- Healthcare compliance features
- Proactive alerts and reliability
- Integrated modules
- High customizability
- Scalable and multi-site friendly
- Value for money
- Complex setup for advanced use
- UI performance
- Maintenance and updates
- Support variability
- On-premises only
- Limited niche integrations
- Cost for large scale
ManageEngine OpManager Plus is an all-in-one monitoring suite that helps healthcare providers keep their IT infrastructure running smoothly. It watches over your entire network – routers, switches, servers, applications, and more – alerting you to problems before they cause downtime. Designed with healthcare needs in mind, OpManager Plus includes tools to ensure HIPAA compliance and data security, such as auditing network configurations and detecting rogue devices. It also monitors the digital experience of patient-facing systems like EHR portals and telehealth apps, helping IT staff maintain fast, reliable access for clinicians and patients. With OpManager Plus, you get integrated modules for bandwidth analysis, configuration backups, and firewall log analysis under one license. This means fewer disparate tools and a unified view of your hospital or clinic’s IT health. Users praise its feature-rich dashboard and cost-effective pricing, though they note that the setup can be complex. The product offers flexible licensing (including a free trial) and supports on-premise deployment for full control. In short, OpManager Plus provides the “vital signs” monitoring of your healthcare IT needs, combining performance, security, and compliance oversight in a single, robust platform.
- Pricing : Starts at $1,233 per year for 50 devices (≈ $25/device/year) - Custom quotes for 1,000+ devices
- Free Trial : 30 days, full-featured
- AI Features : Available — adaptive thresholds, AI/ML anomaly detection, automated remediation workflows
- Specialty Support : Unspecialized (general IT monitoring across all medical specialties)
- HIPAA Compliance : Self-attested support: built-in HIPAA reports & alerts, but not formally certified
- Practice Size Fit : Scales from Small clinics to Enterprise health systems
- Payment Methods : Credit cards, invoices/POs via resellers, online store
- BBB Rating : N/R
- Customer Satisfaction : Good
- Full-stack visibility with compliance
- Integrated IT ops in one license
- Proven in healthcare environments
- Multi-language and global support
- Transparent pricing and flexible licensing
- Security depth (beyond basic monitoring)
- High customization via templates and APIs
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support—Undisclosed
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal—Undisclosed
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- Cancellation Penalties
- Data Export / Portability Fees Disclosed—Undisclosed
- Grace Period for Cancellation—Undisclosed
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published