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Internet Service Providers 

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Astound Broadband vs Viasat

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Pros
  • Fiber-powered network
  • No contracts required
  • Multi-year price lock protection
Pros
  • Flexible plans for different usage needs and budgets
  • Option for contract-free service on select plans
  • Professional installation and dedicated satellite equipment setup
  • Available in rural and remote areas where many providers don’t operate
  • Business plans available for primary or backup connectivity
Cons
  • Poor customer service and lack of follow-through
  • Difficulty canceling and no prorated refunds
  • Limited or outdated app functionality
Cons
  • Speeds and performance can be inconsistent, especially during peak times or bad weather
  • Data prioritization can slow speeds after high-speed allowances are used
  • Customer service feedback and responsiveness are mixed across review platforms
  • Higher monthly costs than many wired internet options
Summary

Astound Broadband was founded in 1993 and is based in Princeton, New Jersey. They operate across several states and provide internet, TV, phone, and mobile services built on a fiber-powered network that supports speeds up to 5 Gbps in select areas. Their plans stand out for offering no data caps, no annual contracts, and included equipment, along with support for newer Wi-Fi technology and both self-installation and professional installation options. Customers can also bundle internet with mobile or TV, often receiving added perks like discounted installation, gift cards, or multi-year price locks, depending on the plan and whether their address qualifies as an eligible home. Customer feedback is mixed. Some users highlight smooth installations, fast speeds during the early months, and affordable promotional pricing, while others report billing issues, rising rates after promotions end, and difficulty reaching support. Astound’s pricing varies by location and speed tier, with standalone plans starting at $30 per month and bundle options offering additional savings for households that want multiple services on one bill. Their range of plans, flexible terms, and high-speed options make them appealing to customers who want strong performance without long commitments.

Summary

Viasat is a U.S.-based satellite internet provider founded in 1986 and headquartered in Carlsbad, California. They focus on delivering broadband access to rural, suburban, and underserved areas where cable and fiber service are limited, while also supporting businesses, remote sites, and travelers through their broader global communications network. Their internet lineup includes flexible residential plans, contract-free options on select services, bundled VoIP phone offerings, and dedicated business solutions that can function as either primary service or backup connectivity. Viasat has continued to expand their reach, including through major moves such as their acquisition of Inmarsat in 2023, strengthening their international satellite capacity. Customer feedback shows a mix of appreciation for availability and coverage in remote locations, alongside concerns about pricing, speed consistency, and support experiences. As one of the few providers capable of bringing broadband to hard-to-serve regions, they play a notable role in bridging connectivity gaps. Readers exploring this provider can expect a blend of strengths, tradeoffs, and unique capabilities worth understanding in more detail throughout the full review.

Quick Stats
  • Customer Service : Poor
  • Mobile Service : True
  • Online Billing : True
  • Served Areas : California, Illinois, Massachusetts, New York, Pennsylvania, Texas, and Washington
Quick Stats
  • Customer Service : Fair
  • Mobile Service : False
  • Online Billing : True
  • Served Areas : 50 states (nationwide, with concentration in rural and underserved regions)
Selling Points
  • Big savings with bundles
  • Unlimited mobile free for 1 year
Selling Points
  • No data caps
  • Unique enterprise and industrial services
  • Aviation internet
Customer Support
  • Desktop Application
  • Email
  • FAQs
  • Help Center
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Ticket
Customer Support
  • Desktop Application
  • Undisclosed
    Email
  • FAQs
  • Help Center
  • Help Guides
  • Undisclosed
    Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Ticket
Internet Services
  • Business Internet
  • Fibre Internet
  • Rural Internet
  • Satellite Internet
  • Wireless Home Internet
Internet Services
  • Business Internet
  • Fibre Internet
  • Rural Internet
  • Satellite Internet
  • Wireless Home Internet
Mobile Internet
  • 4G
  • 5G
Mobile Internet
  • 4G
  • 5G
Compatible with
  • Android
  • iOS
Compatible with
  • Android
  • iOS