Astound Broadband vs Cox Internet

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Pros

• No data caps
• TV + Phone + Internet bundles and offers
• No contracts

Pros

• Long price-lock guarantees on many plans, helping stabilize monthly costs
• No annual contract requirement on most residential plans
• Internet + mobile bundles that add convenience and extra value
• Multiple internet speed tiers, including 1 Gbps and 2 Gbps options for heavy users
• Assistance and affordable plans available for qualifying low-income households

Cons

• Only serves 8 areas
• Customer complaints over price spikes

Cons

• Data caps on most plans, with extra charges for exceeding monthly limits
• Reports of inconsistent service experiences depending on location
• Prices increase after promotional or price-lock periods end
• Customer support concerns frequently mentioned in public reviews

Quick Stats

• Customer Service : Excellent
• Mobile Service : False
• Online Billing : False
• Served Areas : Boston, Chicago, DC Metro, Evansville, Lehigh Valley, Luzerne County, Philadelphia, and New York

Quick Stats

• Customer Service : Good
• Mobile Service : False
• Online Billing : True
• Served Areas : Nationwide across 50 U.S. states (service availability depends on location; strongest presence in major metro areas but available broadly, including suburban and rural regions)

Selling Points

• No data caps
• TV + Phone + Internet bundles and offers
• No contracts

Selling Points

• Multi-year price-lock guarantees of up to five years on select bundles
• Premium internet + mobile unlimited bundles with free unlimited data and enhanced security
• Panoramic WiFi equipment included for extended periods on many plans
• Broad flexibility with both prepaid and traditional billing options

Customer Support

• —

  Undisclosed
  Desktop Application
• —

  Undisclosed
  Email
• —

  Undisclosed
  FAQs
• Help Center
• —

  Undisclosed
  Help Guides
• Live Chat
• —

  Undisclosed
  Mobile Application
• Phone
• —

  Undisclosed
  Ticket

Customer Support

• —

  Undisclosed
  Desktop Application
• —

  Undisclosed
  Email
• FAQs
• Help Center
• Help Guides
• —

  Undisclosed
  Live Chat
• Mobile Application
• Phone
• Ticket

Internet Services

• Business Internet
• Fibre Internet
• —

  Undisclosed
  Rural Internet
• —

  Undisclosed
  Satellite Internet
• Wireless Home Internet

Internet Services

• Business Internet
• Fibre Internet
• Rural Internet
• Satellite Internet
• Wireless Home Internet

Mobile Internet

• 4G
• 5G

Mobile Internet

• 4G
• 5G

Compatible with

• —

  Undisclosed
  Android
• —

  Undisclosed
  iOS

Compatible with

• Android
• iOS