Astound Broadband vs CenturyLink Internet

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Pros

• No data caps
• TV + Phone + Internet bundles and offers
• No contracts

Pros

• Month-to-month flexibility with unlimited data
• Simple, predictable pricing structure
• Service options for both fiber and non-fiber locations

Cons

• Only serves 8 areas
• Customer complaints over price spikes

Cons

• Poor customer service responsiveness
• Billing and refund issues that frustrate customers

Quick Stats

• Customer Service : Excellent
• Mobile Service : False
• Online Billing : False
• Served Areas : Boston, Chicago, DC Metro, Evansville, Lehigh Valley, Luzerne County, Philadelphia, and New York

Quick Stats

• Customer Service : Poor
• Mobile Service : False
• Online Billing : True
• Served Areas : More than 30 states

Selling Points

• No data caps
• TV + Phone + Internet bundles and offers
• No contracts

Selling Points

• Reliability backed by a large national network
• Included fiber equipment and installation perks

Customer Support

• —

  Undisclosed
  Desktop Application
• —

  Undisclosed
  Email
• —

  Undisclosed
  FAQs
• Help Center
• —

  Undisclosed
  Help Guides
• Live Chat
• —

  Undisclosed
  Mobile Application
• Phone
• —

  Undisclosed
  Ticket

Customer Support

• —

  Undisclosed
  Desktop Application
• —

  Undisclosed
  Email
• FAQs
• Help Center
• Help Guides
• Live Chat
• Mobile Application
• Phone
• Ticket

Internet Services

• Business Internet
• Fibre Internet
• —

  Undisclosed
  Rural Internet
• —

  Undisclosed
  Satellite Internet
• Wireless Home Internet

Internet Services

• Business Internet
• Fibre Internet
• Rural Internet
• Satellite Internet
• —

  Undisclosed
  Wireless Home Internet

Mobile Internet

• 4G
• 5G

Mobile Internet

• 4G
• 5G

Compatible with

• —

  Undisclosed
  Android
• —

  Undisclosed
  iOS

Compatible with

• Android
• iOS