WPX Hosting: WordPress & WooCommerce Powerhouse

Company Overview

WPX Hosting is a hosting service provider founded in 2013 in Sofia, Bulgaria, by Terry Kyle and Georgi Petrov with the goal of redefining managed WordPress hosting through superior speed and customer service. They remain an independent company and focus exclusively on WordPress and WooCommerce websites, catering to small and midsize businesses, online stores, agencies, and professional bloggers who value reliability and fast response times. With data centers in the U.S., U.K., and Australia, they serve clients worldwide through their proprietary content delivery network, ensuring consistent site performance across regions. WPX’s approach is centered on simplicity and support, offering fully managed solutions designed to remove the technical burden from users. They back their service with a 30-day money-back guarantee and have built a strong reputation for transparent policies and consistent uptime performance. In the hosting industry, WPX Hosting is often recognized for their speed, support quality, and hands-on leadership. While they are not currently accredited by the Better Business Bureau, they hold an excellent rating on Trustpilot and have been featured in multiple independent rankings for best managed WordPress hosts, reinforcing their credibility as a trusted niche provider.

Features & Services

General hosting features

• 1-click WordPress installs: Launch new WordPress sites quickly through their intuitive dashboard
• SSD storage: All hosting plans use high-speed SSD drives for faster performance and reduced loading times
• LiteSpeed server technology: Their hosting stack is built on LiteSpeed Server, which boosts WordPress performance and caching efficiency
• LiteSpeed cache integration: Built-in caching enhances speed and resource management for WordPress sites
• OPcache support: Optimizes PHP performance by storing precompiled scripts to speed up dynamic content
• Multiple data centre locations: Users can choose from data centers in the USA, UK, or Australia to better serve regional audiences
• Custom hosting panel: A proprietary control panel simplifies WordPress management, offering an alternative to cPanel
• Unlimited email boxes: Users can create unlimited domain-based email accounts at no additional cost

Performance and optimisation 

• High-speed custom CDN (XDN): WPX’s global content delivery network ensures fast site loading across different regions
• Free site speed optimisation: Their team provides free manual site optimization to improve performance
• Staging environment: Create a full staging version of your website to safely test design or code changes before going live
• Automatic core updates: WordPress core updates are managed automatically to ensure security and stability
• Automatic PHP updates: The system keeps your PHP version current for better compatibility and performance
• Automatic plugin updates: Plugins are regularly updated to reduce vulnerabilities and improve site functionality

Security and reliability

• Free malware removal: WPX’s support team will remove detected malware from your site at no additional charge
• Daily malware scans: Sites are automatically scanned every day to detect threats early
• Web application firewall (WAF): A managed WAF protects against common WordPress exploits and injection attacks
• Brute-force protection: Built-in login protection prevents automated attempts to gain access
• Free SSL certificates: All websites include free SSL with automatic renewal to secure visitor data
• Hybrid DDoS protection: Their infrastructure mitigates denial-of-service attacks to maintain uptime and accessibility
• 99.95% uptime guarantee: WPX commits to a high uptime rate, ensuring site reliability for business users
• 28-day automatic backups: Daily backups are stored for 28 days for easy restoration
• On-demand backups: Users can manually create backups whenever needed

Migration and flexibility

• Unlimited free migrations: WPX will migrate unlimited WordPress websites from other hosts at no cost
• Unlimited FTP users: Site owners can create as many FTP accounts as needed for developers or collaborators
• Unlimited MySQL databases: Each hosting plan allows an unlimited number of databases for flexible project management
• phpMyAdmin access: Full access to manage and edit databases directly through phpMyAdmin
• Multi-user account access: Team members and clients can be granted limited account access for collaboration

Plans & Prices

WPX Hosting offers a clearly defined set of managed WordPress and WooCommerce pricing plans, which they promote directly on their website with transparency and feature sets. You can select either monthly or yearly billing, with the yearly option offering two free months on certain plans.

What you’ll usually see

They list multiple fixed-plans rather than hiding pricing behind “contact for quote” boxes—so you can choose a plan and pay directly online

• All plans include a standard set of features (e.g., SSD storage, custom CDN, unlimited site migrations) as part of the base cost—so the pricing is relatively all-inclusive
• Additional fees appear minimal: there is no publicly listed charge for site migration, email boxes, or SSL certificates. However, domain registration is separate
• Payment options are standard (e.g., credit card), and the billing cycle choice (monthly vs. yearly) influences the per-month cost

WordPress plans

• Business: USD $20.83/month when billed annually (USD $249.99/year) for up to 5 websites, 15 GB storage, 200 GB bandwidth
• Professional: USD $41.58/month when billed annually (USD $499/year) for up to 15 websites, 30 GB storage, 400 GB bandwidth
• Elite: USD $83.25/month when billed annually (USD $999/year) for up to 35 websites, 60 GB storage, unlimited bandwidth under fair use

WooCommerce plans

• Powerstore: USD $29.17/month billed annually (USD $349.99/year) for up to 1 website, 20 GB storage, 300 GB bandwidth
• Superstore: USD $62.50/month billed annually (USD $749.99/year) for up to 3 websites, 50 GB storage, unlimited bandwidth
• Hyperstore: USD $125/month billed annually (USD $1,499.99/year) for up to 5 websites, 100 GB storage, unlimited bandwidth

Things to keep in mind

The plans listed above represent WPX’s base hosting tiers, which serve as starting configurations for most users. Each plan can be customized by adjusting billing cycles, server locations, and add-ons such as domain registration or advanced resource allocation, depending on individual needs
The differences between tiers are primarily in number of websites supported, storage allowance, bandwidth allowance, and CPU/RAM/PHP worker counts for dynamic workloads. The bigger the plan, the more websites and higher resource limits

Advantages

• Optimized exclusively for WordPress and WooCommerce environments: WPX is purpose-built for WordPress, offering a finely tuned hosting stack that delivers faster load times, smoother plugin operation, and stable performance even under heavy traffic
• 30-second average live chat response time: Their support team consistently replies in under half a minute through 24/7 live chat, ensuring urgent issues are resolved before they impact site uptime or business operations
• Unlimited free site migrations handled by experts: WPX technicians personally manage every website migration at no extra cost, guaranteeing a seamless transition from other hosts without risking downtime or data loss
• Strategically placed data centers: WPX's data center locations are in the U.S., U.K., and Australia, allowing users to host their websites closer to their primary audiences for faster load times and improved regional performance
• High-speed custom CDN (XDN) included: WPX integrates their proprietary global CDN with over 40 endpoints to enhance load times for international visitors without requiring third-party setup or fees
• Automatic daily backups with 28-day retention: Every hosted site is automatically backed up each day, with 28 days of restore points available, allowing users to recover instantly from errors or security incidents
• Comprehensive security with proactive protection: Built-in malware scanning, free SSL certificates, and a managed web application firewall work together to safeguard websites without additional cost or plugins
• All core essentials included, not sold as add-ons: WPX bundles critical hosting features—such as SSLs, CDN access, email, backups, and staging—into every plan, giving users a complete hosting package without extra costs or upsells
• Multi-site scalability for freelancers and agencies: Each plan supports multiple websites, enabling developers, agencies, and small businesses to manage several client projects efficiently under one account
• Free performance optimisation service: WPX’s in-house team offers complimentary site speed optimisation, helping users fine-tune caching, database settings, and performance tools for optimal results

Disadvantages

• No phone support offered: WPX’s official support channels are limited to live chat and ticket submissions only, with no phone option available for users who prefer direct verbal communication
• No free domain registration included: Unlike many hosting providers, WPX does not include domain registration with their hosting plans, meaning customers must purchase domains separately
• Custom control panel instead of cPanel: WPX uses a proprietary hosting dashboard rather than the traditional cPanel interface, which may require a short learning curve for users familiar with standard hosting tools
• Higher starting cost compared to basic shared hosting: WPX’s entry plan is priced above average shared hosting rates, reflecting their managed hosting model, but making it less accessible for users seeking budget-level hosting options

Customer Experience

Overall customer feedback for WPX Hosting skews strongly positive. On Trustpilot, their profile shows an aggregate score of around 4.9 out of 5 based on several thousand reviews. On G2, they have a rating of 4.7 out of 5 across 60+ reviews.

Positive feedback

Users consistently praise the speed and reliability of hosted sites, noting faster page loads and smoother WordPress and WooCommerce performance after migrating. Many emphasize ease of use and helpful onboarding, citing step by step assistance with migrations, DNS and SSL setup, staging workflows, and proactive fixes that reduce technical burden. Satisfaction with WPX support is a major theme, with repeated mentions of near instant chat response and knowledgeable agents who not only diagnose problems quickly but also implement solutions directly.

Critical feedback

Critical reviews surface several recurring concerns that prospective customers should weigh. A subset of users report frustration with account or billing experiences, including disputes about cancellations or renewals and dissatisfaction with refund decisions, and points to threads on public review sites for corroboration, such as the wpxhosting.com Trustpilot stream. Others describe friction from security and resource protection controls, for example, temporary blocks, bot filtering rules, or CPU and PHP worker limits that can throttle heavy dynamic sites, which users say impacted search visibility or uptime until configuration changes were made. There are also isolated complaints about the absence of phone support, perceived delays in complex ticket escalations, and one off migration or optimization outcomes falling short of expectations.

How the company responds to feedback

The WPX support team, and sometimes the co-founders themselves, appear to reply publicly to both favorable and unfavorable reviews on Trustpilot with case specific clarifications, timelines, and remediation steps, including explanations of resource policy, confirmation of refunds where applicable, and apologies when internal mistakes occurred; they also centralize third party recognition and customer stories on their reviews hub to aggregate feedback for prospective buyers.

Customer Support

The support staff at WPX Hosting provides 24/7 live chat and ticket-based support, available every day of the week, including weekends and holidays. Customers can get live chat support directly through the floating chat widget on the WPX Hosting homepage, or open a support ticket using the official ticket submission page. For direct email communication, users can reach the team at support@wpx.net. While WPX does not currently list a public phone number for customer service, their live chat remains the primary and most responsive contact method.

According to WPX’s own data and user feedback, the live chat average response time is typically under 30 seconds, ensuring near-instant excellent support. Representatives trained specifically in WordPress troubleshooting, which allows them to handle technical issues efficiently without transferring users between departments, ensuring a smooth user experience when getting support.

For self-service assistance, WPX offers a detailed Knowledge Base that covers essential topics such as website migration, backups, domain setup, DNS records, and email configuration. They also maintain an official blog, where users can find product updates, tutorials, and best practices for managing WordPress websites. Additionally, visual learners can access step-by-step walkthroughs through WPX’s YouTube tutorials, which explain how to use their control panel and optimize site performance.

Conclusion

WPX Hosting is a prominent web host that delivers a managed WordPress and WooCommerce experience built for speed, simplicity, and hands-on support. Their web hosting service combines performance-driven tools—like LiteSpeed servers, SSD storage, and a proprietary CDN—with fully managed upkeep that lets users focus on growth instead of maintenance. It’s a practical choice for anyone running content-heavy or client-focused websites who values both performance and reliability.

Their standout qualities include rapid live chat support, unlimited site migrations, daily backups, and proactive malware protection—all included at no extra cost. WPX’s approach feels purpose-built for people who want premium performance without technical headaches. That said, their higher starting price, limited data center options, and absence of phone support may give budget or globally distributed users pause. Still, for those who prioritize uptime, expert help, and smooth scalability, WPX Hosting remains one of the more balanced managed WordPress options available.

To explore how WPX compares to other leading hosts, check out our web hosting reviews or use our hosting comparison tool. You can also browse our website hosting blog for more insights, guides, and recommendations on finding the right choice for your website.