Web Hosting Hub Review: Great Choice for Small Websites

Web Hosting Hub at a Glance

Web Hosting Hub is a U.S.-based web hosting provider founded in 2010 in Virginia Beach. They focus on serving small businesses, freelancers, and individuals who want a simple way to get their websites up and running without dealing with complex technical steps. Their services are geared toward users who prefer managed support and easy onboarding, making them a strong option for personal projects, blogs, and growing businesses. They primarily serve customers in the United States but also work with users from other regions who want affordable web hosting with reliable performance.

The provider offers shared hosting packages with unlimited storage and bandwidth, along with free website transfers, email hosting, and a free domain name for the first year. They also emphasize simplicity through one-click app installations and an easy-to-use control panel. Their hosting platform supports a variety of content management systems, making it suitable for beginners, web designers, and those who want to launch their websites quickly. Customers benefit from a 90-day full money back guarantee, which is longer than the typical 30-day guarantee offered by many hosting companies.

They aim to deliver stable and user-friendly hosting while maintaining solid performance standards. Their service includes features like SSD-powered servers for faster load times, a 99.9% uptime guarantee, and 24/7 U.S.-based support. This balance between performance and accessibility helps make them appealing to users who value both cost-effectiveness and ease of use.

Over the years, this company has earned positive recognition within the hosting industry for their customer service and ease of use. Although they do not have a lengthy list of international accolades, they have established a strong reputation for providing reliable support and transparent pricing. They are accredited by the Better Business Bureau and maintain a rating on their page, which reflects their standing with customers. This track record reinforces their position as a dependable hosting option in a crowded market.

Types of Hosting They Offer

• Shared hosting: This is the core offering. Their shared plans include unlimited disk space and bandwidth, a free domain name for the first year, SSD drives, and one-click app installations
• WordPress optimised hosting: While technically part of their shared environment, they highlight a hosting plan tuned for WordPress users — featuring one-click install, themes, and support tools aimed at beginners and casual site builders
• Plan upgrades / Higher resource shared hosting (Spark / Nitro / Dynamo tiers): These tiers let users scale up within the shared hosting framework. The Nitro and Dynamo levels offer more resources (e.g., multiple websites, choice of data center) while remaining under their shared hosting umbrella

Features & Services

Top features

• Free SSDs – 20× faster hosting: All hosting plans use SSD storage, improving site loading speeds compared to traditional mechanical hard drives
• Free premium website builder (BoldGrid): A drag-and-drop builder with templates designed for beginners and small business owners
• Free private SSL certificate: Each plan includes a free SSL certificate to secure your website and enable HTTPS
• Unlimited disk space and bandwidth: Their shared hosting plans have no fixed limits on storage or monthly data transfer
• Unlimited email addresses: You can create unlimited email accounts associated with your domain
• $150 ad credits: Users receive advertising credits for Bing, Yahoo, and Amazon to help boost visibility
• Easy-to-use cPanel: The standard cPanel interface is included with all plans, simplifying site management
• 1-click installs (Softaculous): Quickly install hundreds of applications, including WordPress, Joomla, and more

Website tools

• Content management systems: Supports WordPress, Joomla, Drupal, and many other CMS platforms
• Forums: Compatible with phpBB, vBulletin, and similar forum platforms
• Mailing lists: Built-in mailing list tools help manage newsletters or announcements
• Ad management: Includes support for OSclass, OpenClass, and similar ad-management systems
• Moodle: Full support for Moodle to create and manage online learning platforms
• Shopping carts: One-click installs for multiple eCommerce cart systems

Flexible and secure email

• Secure POP3/IMAP email: Access email securely through POP3 or IMAP protocols
• Email forwarding: Redirect incoming mail to preferred inboxes
• SPAM safe protection: Built-in spam filtering to keep inboxes clean
• Email on any device: Compatible with desktops, tablets, and mobile devices

Zero downtime transfer

• Free transfers available: Migration from existing cPanel accounts is included
• We do all the work: Their team handles the entire transfer process
• Temporary URL provided: Allows site preview before DNS propagation
• Progress notifications: Users receive updates throughout the migration process

eCommerce features

• OpenCart, Magento, PrestaShop, and more: Built-in compatibility with major eCommerce platforms
• Unlimited products: No restrictions on the number of products you can list
• Support for multiple SSLs (SNI): Ideal for managing multiple secure sites on one server
• suPHP encryption: Adds an extra layer of security for online transactions
• Advanced policy firewall protection: Helps safeguard eCommerce sites against threats

Additional features

• 90-Day money-back guarantee: One of the longest refund windows among shared hosting providers
• 24/7/365 U.S.-based support: Support is available via chat, phone, or email
• Choice of two U.S. data centers: East and West Coast locations, allowing users to choose the best server proximity
• Green hosting: They operate out of an energy-efficient data center in Los Angeles, one of the first green data centers

Web Hosting Hub Plans & Prices

Web Hosting Hub sells its services directly through its website, promoting three main shared hosting plans. Their pricing is transparent, and the cost varies depending on the length of the subscription term. Longer commitments usually offer lower monthly rates. They accept standard online payments, including credit and debit cards.

Spark Plan

• Starting price: around $5.99/month (promotional for long-term contracts)
• Includes:
  • Free domain name for the first year
  • SSD storage and unlimited bandwidth
  • Free SSL certificate
  • One website
  • $150 ad credits
• Best for: small websites, personal blogs, and first-time site owners

Nitro Plan

• Starting price: around $7.99/month (promotional)
• Includes:
  • Unlimited websites and databases
  • Free domain name and SSL
  • SSD storage and unlimited bandwidth
  • 1-click installs and cPanel access
  • Higher resource allocation than Spark
• Best for: growing businesses or users managing multiple sites

Dynamo Plan

• Starting price: around $9.99/month (promotional)
• Includes:
  • Unlimited websites, domains, and databases
  • Free domain and SSL
  • SSD hosting with up to 4× performance boost
  • Unlimited email addresses
  • All advanced features are included in the lower tiers
• Best for: resource-heavy websites and eCommerce stores

Additional fees and terms

• Website migration: free for up to 5 GB and three websites/databases. Beyond that, a $10 fee applies for each additional site or database
• Backups: daily automated backups are available as an add-on starting at $1/month
• “Unlimited” resources: subject to fair use limits stated in their Terms of Service
• Promotional pricing: lowest rates are tied to long-term commitments (e.g., 36-month terms). Renewal prices are higher
• Money-back guarantee: 90 days

Advantages

• Strong focus on simplicity and ease of use: Their platform is built with beginners in mind, offering a simple setup process, an intuitive cPanel dashboard, and a user-friendly site builder. This makes it easier for first-time users and small business owners to launch and manage their websites without needing technical skills
• Fast hosting powered by free SSDs: All hosting plans include SSD storage at no additional cost, delivering faster loading times compared to traditional drives. Faster websites can help improve user experience and lower bounce rates
• Long 90-day money-back guarantee: Their refund policy is longer than many hosting providers, giving customers more time to test the service without risk. This can be especially useful for users who are unsure about committing long-term
• Unlimited resources with transparent terms: Most plans include unlimited disk space, bandwidth, and email addresses, making it easier to scale as a site grows. This can reduce the need to upgrade immediately when traffic increases
• Free domain and SSL included with all plans: Every hosting plan includes a free domain for the first year and a private SSL certificate, which helps users save on setup costs while securing their sites
• Seamless site migration with zero downtime: They handle website transfers for new customers, providing a temporary URL and progress notifications. This makes the migration process less stressful and reduces the risk of losing visitors during the switch
• Built-in advertising credits to boost visibility: Hosting plans include $150 in ad credits for platforms like Bing, Yahoo, and Amazon. This can help new website owners drive early traffic without additional marketing costs
• U.S.-based support available 24/7: Their support team is based in the U.S. and reachable through multiple channels at any time. This can offer reassurance to customers who value reliable help when issues arise
• Eco-friendly data center practices: Their Los Angeles data center is built with energy efficiency in mind. This can appeal to users who want a hosting provider that incorporates sustainability into its operations

Disadvantages

• Limited hosting types beyond shared hosting: Their service is focused exclusively on shared hosting, with no VPS, cloud, or dedicated options. This can limit flexibility for businesses looking to scale beyond shared environments later on
• No free automatic backups are included: Daily backups are available as a paid add-on. Users who need automated backup protection must pay extra, which could increase overall costs
• Strict conditions for free website migration: The free transfer is capped at three websites or databases and up to 5 GB. Larger sites or multiple migrations will face additional fees, which may be inconvenient for those moving several projects
• Promotional pricing tied to long-term commitments: The lowest advertised prices are only available with multi-year contracts, and renewal rates are higher. This means customers may face a significant cost increase after their initial term
• Limited global infrastructure: With only two data centers located in the U.S., users outside North America may experience slower performance or fewer location options compared to providers with a global presence

User Reviews & Ratings

Based on independent customer reviews online, Web Hosting Hub holds a 3.8 out of 5 rating on Trustpilot and a 4.5 out of 5 rating on G2, reflecting mostly positive feedback about their ease of use and support. They also maintain an A+ rating with the BBB.

Positive feedback

Customers often highlight how easy it is to set up and manage a website using Web Hosting Hub. Many users point to the straightforward interface, quick setup process, and the ability to manage everything in one place through cPanel as major strengths.

Several reviewers appreciate that the service includes key essentials, such as a free domain, SSL certificate, and unlimited storage and bandwidth. These features help reduce extra costs and make the platform more attractive for beginners and small business owners.

Another common point of praise is their 24/7 U.S.-based customer support. Users value being able to reach a real support agent at any time, which adds a sense of security and reliability. The 90-day money-back guarantee also fosters trust, providing customers with greater flexibility to evaluate the service.

Critical feedback

Some users express concerns about longer-term costs and scalability. According to reviews, the promotional pricing requires a longer commitment (e.g., 36 months) and renewal rates can be significantly higher—this surprises customers who expect the low rate to continue. Other complaints include slower site performance in certain instances, especially when traffic grows significantly, and the “unlimited” resources claim being perceived as vague or subject to “fair use” limits. On the support side, though many praise it, a few reviewers mention that complex issues may take longer to resolve or require escalation beyond standard channels.

In terms of responses, Web Hosting Hub appears to engage with complaints via the BBB profile and review sites—they are accredited and hold an A+ rating at BBB, which implies they maintain open channels for resolution and dispute handling. 

Customer Support

Support options

• Phone support: Technical support is available 24/7 by phone at +1 757-416-6627 ext 2
• Live chat: You can access live chat from their website (via a “Click to Chat” link) for immediate assistance
• Email support:
  • Technical issues: support@webhostinghub.com 
  • Sales: sales@webhostinghub.com 
  • Billing: billing@webhostinghub.com 
• Help center / Knowledge base: A publicly accessible help center with tutorials and articles covering topics like website setup, cPanel use, and email configuration

Training materials and tutorials

• Getting started guide for new customers: A step-by-step walkthrough for launching your first website using their hosting
• cPanel tutorials: Detailed guides covering beginner through advanced actions in cPanel (file management, installs, stats, etc.)
• BoldGrid website builder tutorials: Guides that cover how to use the BoldGrid builder included in plans (themes, staging sites, customizer)
• Email setup and troubleshooting guides: Documentation on setting up email clients (Outlook, Mac Mail, mobile), configuring POP3/IMAP, and handling spam

Final Thoughts

Web Hosting Hub stands out for its straightforward and beginner-friendly hosting environment. Their core offerings—such as free SSD storage, unlimited bandwidth and disk space, a free domain, and a long 90-day money-back guarantee—make their service appealing to a wide range of users, especially small business owners, freelancers, and beginners who want to build and manage their websites without complex setup processes. Their platform provides enough flexibility to support personal blogs, growing business sites, and small eCommerce projects effectively.

Their strengths lie in making hosting accessible through simple tools, reliable performance, and strong security features. Features like one-click installations, BoldGrid’s drag-and-drop builder, and free zero-downtime migrations enhance the overall user experience. Their U.S.-based 24/7 support, ad credits, and secure hosting environment, which includes free SSL certificates, add to their appeal. Customers frequently praise the ease of use, dependable support, and practical hosting perks that lower both technical and financial barriers.

Still, some limitations are worth noting. Their hosting services are focused solely on shared hosting, which may not suit users looking to scale into VPS or dedicated hosting. Renewal pricing can also be higher than the initial promotional rates, and features such as daily backups incur an additional cost. These drawbacks may not affect small users, but they could be a concern for those with more advanced hosting needs.

Ultimately, Web Hosting Hub is a solid choice for users who value simplicity, practical features, and strong support without unnecessary complexity. If you’re considering other hosting providers or want to explore more advanced solutions, you can read other hosting service reviews on our hosting review page, use our comparison tool to evaluate top providers, and visit our blog for expert tips and insights to guide your decision.