TMDHosting: Imunify360 Security & Global Low-Latency Hosting

Company Overview

TMDHosting is a U.S.-based web hosting company founded in 2007 and headquartered in Orlando, Florida. Over the years, they have expanded to serve a global customer base with data centers strategically located in North America, Europe, Asia, and Australia. Their focus is on providing fully managed hosting services, appealing to individuals and businesses who prefer to leave the technical maintenance and server management to experienced professionals. TMDHosting’s target audience ranges from personal bloggers and small business owners to larger e-commerce operations requiring stable and scalable solutions. They emphasize accessibility by offering multilingual support and a customer service team available around the clock to assist users worldwide. The company has built a reputation for reliable service and personalized support, earning an A+ rating from the Better Business Bureau, though they are not officially BBB-accredited. This focus on reliability and global reach has helped TMDHosting establish themselves as a steady mid-tier player in the competitive hosting market.

Features & Services

General hosting features

• SSD-powered servers: All plans use solid-state drives, often with RAID-10, for faster data access and overall better performance
• Global data centers: Facilities in North America, Europe, Asia, and Australia to reduce latency for international visitors
• cPanel control panel: Linux shared, WordPress, and cloud plans use cPanel for account and resource management
• Unlimited bandwidth/traffic (on plans that allow it): Many plans offer unlimited traffic and bandwidth to accommodate growth
• Free domain/domain transfer: Some cloud hosting tiers include a free domain or domain transfer
• Free website transfer/migration: Manual migration from the previous host without downtime, handled by their support team

Performance and optimization

• LiteSpeed web server: Used in many plans for higher speed and better handling of concurrent requests
• Server-level caching: Options like LiteSpeed Cache, Memcached, and PHP OPCache to improve performance
• Multiple PHP versions: Support for newer and older versions of PHP to maintain compatibility with various apps
• HTTP/2 enabled servers: Improves resource loading and site speed over HTTPS
• Cloud hosting infrastructure with redundancy: Includes hardware and power redundancy, along with monitoring for stability

Developer tools and platform support

• SSH / SFTP access: For users comfortable with command line or script-based deployment
• Softaculous auto-installer: One-click installs of common web apps and modules
• Support for many CMS, frameworks, and languages: Compatible with WordPress, Joomla, Drupal, WooCommerce, Magento, PrestaShop, React.js, Vue.js, Python, Laravel, Django, and more

Security and reliability 

• Free SSL certificates: Included with most plans to secure websites and user data
• Web application firewall (WAF): Provides added protection against common vulnerabilities and attacks
• Malware scanning and live traffic filtering: Helps keep sites free from malicious code and threats
• DDoS protection and in-house monitoring: Reduces risk of downtime from external attacks
• Daily backups and multiple backup copies: Ensures data can be easily restored if needed

Plans & Prices

TMDHosting offers a range of hosting plans with promotional pricing for initial terms. Standard renewal rates are higher and are clearly listed on their website. They accept major credit cards and PayPal, and most plans include a 30-day money-back guarantee. While there are no setup fees for most services, optional add-ons may come with extra costs.

Shared hosting

Designed for individuals and small businesses, shared hosting provides a cost-effective starting point.

• Starter: Begins around $2.95/month initially (on a 3-year term), renews at $11.95/month. Supports one website and includes SSD storage and free SSL
• Business: Around $4.95/month initially (on a 3-year term), renews at $14.95/month. Adds priority support, staging environments, and improved performance tools
• Enterprise: Starts near $7.95/month initially (on a 3-year term), renews at $19.95/month. Designed for higher-traffic websites with advanced caching

Cloud hosting

For projects needing more scalability and stability, cloud hosting includes redundant infrastructure.

• Cloud Starter: From $9.99/month initially (on a 3-year term), renews at $29.95/month. Includes a base level of dedicated CPU cores and SSD storage
• Cloud Business: Around $19.97/month initially (on a 3-year term), renews at $59.95/month. Offers increased resources and performance optimizations
• Cloud Enterprise: Starting near $39.97/month initially (on a 3-year term), renews at $89.95/month. Built for large websites requiring maximum power

VPS hosting

Fully managed VPS plans give users dedicated resources and more control.

• Linux VPS plans start at $19.97/month initially (on a 2-year term) and renew at $49.95/month
• All VPS plans include root access, free SSL, SSD storage, and 24/7 support. Resources scale based on CPU cores, RAM, and storage

Dedicated servers

Best for enterprises or high-traffic websites needing maximum control and security.

• Pricing begins around $119.97/month initially for entry-level servers (on a 2-year term), increasing with hardware specifications. Standard renewal rates are higher
• Includes full server management, RAID SSD storage, and proactive monitoring

WordPress hosting

Tailored to WordPress websites, these plans include performance optimizations.

• Pricing starts at $2.95/month initially (on a 3-year term) with features like one-click installation, free SSL, and automatic updates. Renews at $11.95/month. Staging environments are included on higher-tier plans

Advantages

• 24/7 tech support that provides real solutions: Their agents go the extra mile to actively troubleshoot complex issues like server configuration, plugin conflicts, and DNS management. This provides a direct safety net, reducing costly downtime and eliminating the need for a dedicated sysadmin
• Comprehensive managed hosting: They handle core server upkeep, including security patches, software updates, and proactive monitoring. This removes a major IT burden, allowing you to reallocate time and resources to core business and content development
• Global low-latency infrastructure: With data centers across North America, Europe, Asia, and Australia, you can deploy sites closer to your audience. This directly improves key metrics like time-to-first-byte, enhancing user experience and SEO for a global customer base
• High-performance stack optimized for WordPress & WooCommerce: Built on LiteSpeed Web Server (LSWS), LSCache, and OPcode caching, their environment is engineered for popular CMSs. This ensures dynamic, database-driven sites remain fast under traffic, supporting higher conversion rates and lower bounce rates
• Robust developer tools without complexity: Features like one-click staging environments, SSH/Git access, and multiple PHP version managers facilitate modern workflows. This enables safer deployments and quick rollbacks, significantly reducing the risk and time associated with pushing new code
• Proactive, platform-level security: Built-in defenses like the Imunify360 suite (including a Web Application Firewall - WAF), malware scanning, and DDoS protection are included. This provides enterprise-grade security out-of-the-box, mitigating the financial and reputational risk of common web attacks without extra cost
• Free, expert-led website migrations: Their team handles the entire transfer process for you. This removes the technical barrier and risk of moving hosts, ensuring a seamless transition with no project downtime or misconfiguration
• Clear and scalable resource tiers: A straightforward path from shared hosting to cloud VPS and dedicated servers allows for seamless upgrades. This protects your long-term investment by ensuring your hosting can grow with your business without costly, complex platform migrations
• In-depth knowledge base and tutorials: A comprehensive self-service library complements live support. This empowers users to solve common tasks instantly, increasing team productivity and allowing support staff to focus on more complex, critical issues

Disadvantages

• Resource contention on entry-level shared plans: Like all shared hosting, performance is subject to "noisy neighbor" issues. During traffic spikes, users may experience slowdowns, potentially impacting site speed and SEO rankings until upgrading to a higher-tier plan
• Strict refund policy on renewals and add-ons: The generous 60-day money-back guarantee applies only to the initial sign-up period. Crucially, renewals, dedicated servers, and most add-ons (like domain renewals) are non-refundable, locking you into the full term upon renewal
• "Unlimited" resources are subject to fair usage policies: The marketing term "unlimited" is governed by strict CPU, RAM, and inode allocation limits. Exceeding these hidden thresholds can lead to forced upgrades or suspended sites, creating unexpected costs for growing businesses.
• Essential features require premium add-ons: Key tools for performance and security—such as dedicated IPs, advanced backup solutions, or premium SSL certificates—are often not included in base shared plans. This can inflate the total cost of ownership beyond the advertised starting price

Customer Experience

TMDHosting receives mostly positive customer feedback, with frequent praise for knowledgeable and responsive support. On Trustpilot, they hold a 4.6 out of 5 rating based on roughly 1.4k reviews, with many recent five-star comments highlighting quick resolutions and patient guidance. On the Better Business Bureau, their profile lists an A+ rating and includes a stream of customer complaints and company responses. 

Positive feedback

Many reviewers highlight fast, effective help from support agents and consistent follow through. Users frequently mention successful assistance with domain transfers, DNS adjustments, migrations, and troubleshooting odd errors, which supports perceptions of reliability and ease of use for non-experts. Several long-term customers report staying with them largely because of prompt human support via chat and tickets, which they describe as patient and solution-oriented.

Critical feedback

Critical reviews cluster around slower responses during busy periods, tickets that require escalation, and dissatisfaction with outcomes for complex incidents. Some customers cite unexpected downtime, performance constraints on certain plans, or frustration with billing and renewal disputes. There are also complaints about domain or DNS management clarity and allegations of upselling when seeking fixes, which prospective buyers should factor into their evaluation.

How the company responds to feedback

TMDHosting are active in replying to reviews and complaints on public platforms. On Trustpilot, they respond to 52% of negative reviews, with the typical response time being within a week of the review post date. They often reference 24/7 availability while inviting follow up via tickets. On the BBB, they post formal responses that explain policies or describe corrective actions and sometimes escalate cases to senior technicians for investigation.

Customer Support

TMDHosting provides 24/7 customer support across multiple channels to ensure users can get assistance whenever they need it. Their support team can be reached through:

• Live chat: Available directly on their website, offering immediate help for general inquiries and technical issues
• Phone support: Customers can call +1-888-771-5995 for billing or technical assistance
• Email/ticket system: Support tickets can be submitted through their client portal for more complex issues that require detailed follow-up

In addition to direct support, TMDHosting provides a knowledge base filled with step-by-step guides, tutorials, and FAQs to help users manage their hosting services independently. These resources cover topics such as cPanel management, domain setup, website migration, and security configurations, making it easier for both beginners and advanced users to troubleshoot and optimize their websites. 

TMDHosting also offers onboarding assistance for new customers, including free website migration and initial setup guidance. With their 24/7 availability and multiple contact methods, customers can expect timely responses and hands-on help whenever issues arise.

Conclusion

TMDHosting offers flexible managed hosting solutions designed for everyone from beginners to large e-commerce businesses. With global data centers, LiteSpeed servers, and advanced caching, they deliver reliable speed and scalability. Beginners benefit from cPanel access, free SSL, and daily backups, while developers get advanced tools like SSH access and staging environments.

Their biggest strengths are expert 24/7 support, free website migrations, and strong built-in security with Imunify360 and DDoS protection. For instance, WooCommerce sites see faster load times and reliable uptime during peak traffic. Drawbacks include performance dips on entry-level shared plans, extra costs for certain premium features, and strict refund policies that exclude renewals and some add-ons.

Overall, TMDHosting balances performance and ease of use. To explore alternatives, visit our web hosting services reviews, use our comparison tool, and check out our blog for expert tips on finding the right hosting solution.