one.com: Budget All-in-One Hosting, Builder, & Email Suite

Company Overview

Founded in 2002 and headquartered in Copenhagen, Denmark, one.com is a European web hosting provider that focuses on making website creation simple and affordable for individuals, freelancers, and small businesses. They operate primarily across Europe and support multiple languages, making their services accessible to a broad customer base. Their platform emphasizes ease of use, allowing customers to manage domains, emails, and hosting in one place without technical complexity. The company’s approach centers on transparency and reliability, offering straightforward pricing and dependable performance. They aim to help users of all experience levels build and maintain their online presence with minimal hassle. While one.com is not accredited by the Better Business Bureau, which primarily evaluates North American companies, they have maintained a strong reputation across independent review platforms in Europe. Known for their consistency and customer-focused service, they remain a well-regarded name in the entry-level hosting market.

Features & Services

General features

• Free domain for the first year: Selected plans include one free domain registration during the first year of service
• Unlimited email accounts: Users can create professional email addresses linked to their domain, with spam filtering and webmail access included
• SSD storage: High-performance SSD drives across all plans ensure faster load times and better reliability
• User-friendly control panel: An intuitive control dashboard simplifies website and domain management, suitable for both beginners and advanced users
• Scalable resources: Customers can upgrade plans or add resources as their websites grow, ensuring flexibility and consistent performance
• Website Builder: A drag-and-drop editor with customizable templates and responsive design options, allowing users to create sites without coding knowledge
• Online store tools: E-commerce functionality supports product listings, payment gateways like PayPal, and social media integration for small business sites
• Blog and content management: Built-in blogging tools with SEO-friendly formatting and social media sharing options
• Domain registration and transfer: Full domain management and Anycast DNS are available for faster response times globally

Performance and reliability

• Global data centers: Strategically located infrastructure in Europe for consistent performance and low latency across supported regions
• Optimized uptime: Hosting designed for high reliability and fast load times, suitable for personal and business sites
• Free SSL certificate: All plans include SSL encryption for secure data transmission and enhanced SEO ranking
• Caching and CDN compatibility: Built-in caching and optional CDN integration help improve website speed and stability

Security and backup 

• Daily backups: Automatic daily backups with restore options to safeguard data and maintain site continuity
• SiteLock security add-on: Optional malware scanning and removal service that helps protect websites from threats and vulnerabilities
• Two-factor authentication: Account-level protection to enhance login security and prevent unauthorized access
• DDoS protection and monitoring: Network-level safeguards against denial-of-service attacks
• Secure email protocols: Support for IMAP, POP3, and SSL/TLS encryption for safe email communication

Marketing and add-ons

• SEO and marketing tools: Integration with marketgoo for on-site SEO improvement and marketing analytics
• Google Ads integration: Tools that help businesses launch targeted ad campaigns directly from their hosting dashboard
• Statistics and analytics: Built-in metrics for tracking website traffic, visitor behavior, and performance
• FTP and database access: Complete access to files and MySQL databases for users needing greater technical control

Plans & Prices

one.com offers a transparent and straightforward pricing model that caters to a wide range of users, from personal website owners to small businesses. Their hosting services are sold directly through their website, with no need to request a quote or work through resellers. Each plan includes essential hosting features such as SSL certificates, email accounts, daily backups, and access to the one.com Control Panel. Prices vary slightly depending on region and currency, but follow a consistent tiered structure.

Web hosting plans

Their shared web hosting service is divided into four main tiers, each offering progressively higher resources and performance capabilities:

• Beginner Plan: Includes 50 GB SSD storage, one website, and one database. This plan is ideal for personal blogs or small static sites. Pricing starts at $2.99 per month for the first term and renews at approximately $4.99 per month
• Explorer Plan: Provides 100 GB SSD storage, two websites, and two databases. It is well-suited for freelancers or small business owners managing moderate website traffic. Pricing starts at $4.99 per month, renewing at around $6.99 per month
• Enthusiast Plan: Offers 200 GB SSD storage, five websites, and five databases. It’s designed for professionals who manage multiple projects or online portfolios. Pricing begins at $6.99 per month, renewing at roughly $9.99 per month
• Guru Plan: The top-tier option includes 750 GB SSD storage, up to ten websites, and ten databases, with higher CPU and memory resources for demanding sites or online stores. Pricing starts at $9.99 per month and renews at around $14.99 per month

All plans are billed annually, with promotional discounts applied to the first billing cycle. Renewals are charged at standard rates unless a new offer is available.

WordPress hosting

one.com also provides specialized WordPress hosting plans that mirror their shared hosting tiers but include managed features such as pre-installed WordPress, automatic updates, integrated caching, and staging support. These plans are optimized for better speed, security, and stability, catering to bloggers, businesses, and agencies relying on WordPress for content management.

Website builder plans

For users who prefer a code-free approach, one.com offers four Website Builder tiers:

• Basic: Free with hosting, includes a limited number of pages and templates for personal websites
• Starter: Adds access to more templates, mobile optimization, and blog functionality
• Premium: Includes design flexibility, analytics integration, and advanced customization tools
• Business + E-commerce: Adds online store capabilities, product listings, checkout functions, and PayPal integration for businesses selling online

Additional costs and add-ons

• Domain registration: Free for the first year on selected extensions (.com, .net, .org), with renewal costs billed separately afterward
• Security add-ons: Options like SiteLock malware protection are available for an additional monthly fee
• SEO and marketing tools: Integration with marketgoo is available as a paid add-on to improve on-site optimization and visibility
• Upgrades: Users can purchase additional storage or performance boosts directly through their dashboard as their website grows

Payment methods and guarantee

one.com accepts major credit cards, PayPal, and select regional debit options. Hosting services include a 15-day money-back guarantee, allowing new users to test the platform risk-free. The guarantee does not apply to domain purchases or third-party add-ons.

Advantages

• All-in-one platform combining domains, email, website builder, and hosting: one.com bundles core services under one account, eliminating the need for multiple vendors and simplifying online management for small businesses
• Affordable entry-level pricing: one.com’s low-cost plans allow individuals and small businesses to launch websites without major upfront investment, providing essential hosting tools and security features at competitive rates
• User-friendly control panel: The one.com Control Panel provides a clean, organized layout where users can easily manage domains, email accounts, databases, and files without needing technical expertise
• Consistent uptime and performance reliability: Their infrastructure delivers strong performance and uptime across European data centers, ensuring sites remain stable and accessible to visitors around the clock
• Free domain and SSL in most plans: Offering a free domain for the first year and built-in SSL certificates reduces setup costs while improving trust, security, and SEO visibility for new sites
• Flexible scalability for growing sites: With tiered hosting plans, users can easily upgrade to more storage, bandwidth, or processing power as their website traffic or project needs expand
• Daily backups and full restore included: Automatic daily backups and restore tools are included in standard plans, offering data protection without the need for premium add-ons
• AI-powered Website Builder for instant site creation: Their Website Builder includes an AI onboarding tool that generates a full website draft based on user input, helping beginners launch sites faster and more confidently
• 24/7 multilingual customer support: Round-the-clock live chat in multiple languages ensures users receive help quickly, no matter their region or time zone
• Anycast DNS for faster global response: Their DNS infrastructure uses Anycast technology to improve website loading speed and reliability for international visitors

Disadvantages

• No free site migration assistance: Unlike competitors that transfer sites at no cost, One.com requires users to manually move their content or pay for migration, which can be challenging for non-technical customers
• Manual verification and paperwork for some domain actions: One.com often requires customers to submit signed PDF forms for tasks like changing ownership or nameservers, which feels outdated compared to the instant online updates offered by most registrars
• Strict domain transfer and cancellation process: Domain transfers and cancellations involve multiple confirmation steps, and users must manually disable renewals in advance to avoid unexpected charges, creating friction for those managing multiple domains
• No cPanel or Plesk interface support: Instead of the industry-standard cPanel or Plesk, One.com uses its proprietary control panel, which, while simple, limits compatibility with certain tools and migration workflows
• Limited transparency on data center locations: One.com discloses that most servers are in Denmark and the EU, but offers little detail on infrastructure redundancy or global CDN partnerships, which matters to businesses serving international audiences

Customer Experience

one.com maintains a 4.3 out of 5 rating on Trustpilot, reflecting a generally strong reputation among users. The majority of feedback praises the company’s reliability, platform simplicity, and attentive customer support, while a smaller portion highlights frustrations with billing procedures and domain management policies.

Positive feedback

Satisfied customers often emphasize one.com’s user-friendly design and accessible pricing structure. Many appreciate how easily they can set up websites, register domains, and manage email accounts without technical experience. The Website Builder and WordPress hosting tools receive frequent praise for being intuitive and stable, especially for personal or small business use. Performance and uptime are consistently described as reliable, with users noting few service interruptions or speed issues once sites are live. Customer service is another major highlight. Reviewers frequently describe support staff as responsive, patient, and helpful, particularly via live chat. Even users encountering complex configuration or billing questions often comment on how efficiently their cases were resolved. The availability of 24/7 chat support, coupled with clear communication and multilingual assistance, contributes to strong loyalty among long-term customers.

Critical feedback

On the critical side, some users express dissatisfaction with billing and renewal practices. Common concerns include automatic renewals without clear reminders, difficulty obtaining refunds within the 15-day guarantee window, or confusion over pricing after promotional terms end. Others mention that verifying accounts or recovering suspended domains can feel cumbersome due to documentation requirements. A smaller number of customers report slower response times during peak hours, particularly for email-based support. While live chat remains the fastest option, users occasionally note inconsistency in the depth of assistance across different agents. Some also believe the company could communicate policy changes more clearly, especially around domain transfers or service cancellations.

How the company responds to feedback

Despite these recurring themes, one.com’s team often engages directly with dissatisfied customers on review platforms, offering explanations and follow-up contact. This effort to address feedback publicly reflects a proactive approach to maintaining transparency and user trust.

Customer Support

one.com offers responsive and accessible customer support through several direct and self-service options. Their 24/7 live chat connects users instantly with an agent for help with hosting setup, domain issues, or account management. Customers can also reach the team by email at service@one.com or use specialized contacts like abuse@one.com for reporting policy violations and dsa-poc@group.one for compliance-related inquiries.

For users who prefer phone assistance, support is available on weekdays from 10:00 to 14:00 UTC at +44 20 8106 0910. Outside those hours, live chat remains the fastest way to get real-time help.

Beyond direct contact, one.com maintains an extensive Help Centre filled with setup guides, troubleshooting tutorials, and articles for beginners and advanced users alike. Their educational Website Builder guide and WordPress support section help customers learn how to design, secure, and publish their sites efficiently.

Conclusion

one.com is a dependable choice for users who want straightforward, affordable web hosting without unnecessary complexity. Their focus on simplicity, AI-assisted website building, and built-in tools like daily backups and a unified control panel make it ideal for beginners and small businesses. Performance is consistent, uptime is strong, and multilingual 24/7 support adds real value for users across Europe.

While they lack advanced developer features such as cPanel access or free site migration, one.com excels at delivering secure, reliable, and user-friendly hosting that covers the essentials at a fair price. Their transparent plans, integrated website builder, and scalable resources make it an appealing entry point for anyone starting their online journey.

To compare one.com with other top providers, visit our web hosting reviews page or use the hosting comparison tool. For hosting tips and the latest industry insights, check out our website hosting blog.