InMotion Hosting: Data Center Choice & 90-Day Guarantee

Company Overview

InMotion Hosting is a U.S.-based web hosting provider founded in 2001, with headquarters in Los Angeles, California, and a secondary office in Virginia Beach, Virginia. They serve a broad range of customers, from individuals launching their first websites to small businesses and larger organizations looking to grow their online presence. Their services are primarily targeted toward users in North America, supported by strategically located data centers on both coasts to ensure reliable performance and connectivity.

The company positions themselves as a reliable, customer-focused hosting provider with an emphasis on transparency and technical excellence. Rather than targeting only beginners or experienced developers, they aim to create solutions that are flexible enough to meet the needs of a wide variety of users.

InMotion Hosting has earned a strong reputation over the years, maintaining an A+ rating with the Better Business Bureau (BBB) and holding accreditation through their California office since 2003. They have received multiple industry awards, including recognition from technology publications and review platforms such as PCMag, HostingAdvice, and SourceForge. 

Features & Services

General hosting features

• Free domain registration (with select plans): Receive a free domain for the first year when you sign up for qualifying hosting packages
• Free website migration: InMotion’s experts handle moving your existing site to their servers with no downtime or extra cost
• Choice of data center location: Select from multiple U.S. data centers to optimize speed and performance for your audience
• cPanel control panel: Manage your website, files, databases, and email through an industry-standard, intuitive interface
• Unmetered bandwidth: Many plans allow traffic growth without additional transfer fees
• Scalable resources: Plans are designed to grow with your needs, offering flexible storage and site limits
• 90-day money-back guarantee: A lengthy refund window gives you ample time to evaluate their services risk-free

Performance and optimization

• 99.99% uptime guarantee: Built-in redundancies ensure your site remains online with minimal interruptions
• UltraStack performance architecture: A custom tech stack featuring caching, NGINX reverse proxy, and Brotli compression for faster load times
• NVMe SSD storage: Ultra-fast storage technology for quicker site performance and data access
• Integrated CDN (content delivery network): Helps deliver content quickly to visitors worldwide
• Advanced caching technology: Enhances speed and reduces strain on servers, especially for WordPress sites
• Isolated resources on VPS and WordPress hosting: Keeps other accounts from affecting your site’s performance

Developer tools and platform support

• One-click app installer: Easily install over 400 apps, including WordPress, Joomla, and Drupal
• SSH access: Provides secure access for advanced configuration and development tasks
• Staging environments: Safely test updates or redesigns before going live
• Git and WP-CLI support: Streamline WordPress and development workflows
• Support for multiple languages: Compatible with PHP, Python, Ruby, and Node.js for flexible development
• WHMCS license (reseller hosting): Included for managing client billing and accounts

Security and reliability

• Free SSL certificates: Encrypts data to protect sensitive information and boost user trust
• Firewall and DDoS protection: Shields your site against cyberattacks and unauthorized traffic surges
• Malware scanning and detection: Identifies and addresses potential threats proactively
• Automated backups and snapshot rollbacks: Allows scheduled backups and point-in-time restores to recover from errors quickly
• Web application firewall (WAF): Adds an extra layer of defense against common vulnerabilities
• Continuous monitoring: Keeps servers under 24/7 watch to resolve technical issues before they escalate

Additional tools and services

• Professional email hosting: Domain-based email addresses with spam filtering and reliable delivery
• MailChannels for email deliverability: Reduces spam and improves outgoing email success rates
• Advertising credits: Select plans include credits to help promote your website online
• Multi-user management: Assign different roles and permissions to collaborators or team members
• Dedicated IP options: Available for businesses needing e-commerce compliance or advanced security
• Launch Assist onboarding: Certain plans include expert setup hours to help with initial configuration and migration

Plans & Prices

InMotion Hosting offers a transparent, tiered pricing structure for many of their hosting products. Some plans are fully published on their site, while others may require contacting sales for custom configurations. Below is an overview of what they advertise publicly, how the pricing is structured, and what potential extra fees to watch out for.

What’s publicly advertised vs. custom quotes

They openly publish pricing for shared hosting, managed WordPress hosting, VPS hosting, and dedicated servers.

• For enterprise or custom hosting (very large sites, special infrastructure), one may need to request a quote from their sales team
• Most plans are offered with multiple billing terms (monthly, 1-, 2-, or 3-year). Longer term commitments often yield lower per-month rates
• Renewals often occur at a higher rate than the introductory price

Shared hosting / “Business Class” plans

Below are representative shared hosting plans as advertised on their site:

• Core: Starting around $3.19/month (introductory) — supports 1 website, includes 100 GB SSD storage, unmetered bandwidth, free domain (on qualifying terms), free SSL, free email, and migration
• Launch: Slightly higher price — supports 2 websites, same bandwidth, 100 GB NVMe storage, and adds more traffic capacity
• Power: Mid-tier shared plan — supports up to 10 websites, more storage (200 GB NVMe), unmetered bandwidth
• Pro: Top shared plan — up to 40 websites, 300 GB NVMe storage, includes agency features, and more resources

These plans differ mainly in the number of websites supported, storage type/size, and some “agency-level” add-ons in the highest tier.

VPS hosting

For users needing more resources and isolation, InMotion offers VPS plans. Some example tiers:

• VPS 4 vCPU: Introductory rate of around $9.99/month, renews at a higher rate. Comes with 8 GB RAM, 160 GB NVMe SSD, 5 TB bandwidth, free SSL, DDoS protection, choice of control panel, and migration services
• VPS 8 vCPU: More powerful, often with 16 GB RAM, larger NVMe storage, more dedicated IPs, and expanded bandwidth
• Higher tiers: VPS 12 vCPU, VPS 16 vCPU, etc., with proportional increases in RAM, storage, and performance

Their VPS plans typically allow root access (or managed assistance), customizable control panel choice, and selection of data center (U.S. or EU) in many cases.

Dedicated server and enterprise/custom hosting

• They list dedicated server plans starting at $35.00/month for entry configurations, with more powerful managed or unmanaged setups costing significantly more
• For large sites or enterprise needs, InMotion may propose “build your own” configurations, where you specify CPU, RAM, storage, network configuration, etc
• Because of the wide variability, some dedicated/enterprise setups require a discussion with sales rather than a fixed advertised price

Additional fees

• cPanel licensing changes: Due to cPanel’s shift to usage-based licensing, InMotion now must account for variable fees based on cPanel account counts in their VPS, dedicated, and reseller plans
• Setup and migration for non-qualified plans: While many plans include free migrations, some advanced or nonstandard migrations may incur fees
• Domain renewals/transfers: The free domain registration (if included) typically covers only the first term; renewal and transfers are subject to standard domain pricing
• Add-on services or extras: Some premium services (e.g., extra backup space, specialized security add-ons, design or SEO services) may cost extra beyond base plan pricing
• Renewal escalation: Be aware that after the initial promotional period, rates often increase, so long-term cost can significantly exceed the introductory price

Advantages

• Generous 90-day money-back guarantee: A bold risk-reversal policy that is three times longer than the industry standard, offering unparalleled peace of mind
• Choice of U.S. data center locations: A meaningful differentiator for businesses targeting specific regions, offering customization not always available with competitors
• BoldGrid website builder for agencies and freelancers: Provides advanced website-building tools with pre-designed templates, helping professionals quickly design and launch high-quality websites for clients
• Unlimited data transfers across all plans: Every shared, WordPress, and dedicated hosting tier includes unrestricted bandwidth, allowing websites to handle growing traffic without extra fees or throttling
• Account management with WebPro dashboard: Agencies and freelancers can manage multiple client accounts from one dashboard, making it easier to handle updates, billing, and access permissions
• Improved email deliverability with MailChannels: Server-level integration with a premium third-party service that actively prevents emails from being flagged as spam, a critical feature for business communication
• Faster load times with UltraStack technology: A proprietary hosting environment on shared plans that uses isolated resource containers to prevent other sites on the server from slowing yours down
• Free hands-on launch assist: One-on-one expert onboarding and site configuration help included for free, a white-glove service rare in the shared hosting space
• Free domain privacy protection: Certain plans include free WHOIS privacy, shielding users’ personal information from public databases and reducing spam or fraud risks

Disadvantages

• Limited monthly-term flexibility: For many of their shared and WordPress plans, InMotion Hosting does not offer truly month-to-month billing with full benefits — you often must commit to 6 months or longer to get perks like the 90-day money-back guarantee, and monthly-term plans receive a shorter 30-day guarantee instead
• Automated backups are a paid add-on: Automatic site backups are not included on many entry plans and require buying Backup Manager, which starts at $2.99 per month for 10 GB, with extra storage priced in blocks, so protection adds to the bill if you keep many restore points
• Linux-only stack with no Windows hosting: InMotion Hosting only provides Linux-based servers, which means developers or businesses relying on Microsoft technologies like ASP.NET, MSSQL, or .NET Core cannot run their applications natively and must seek alternative providers
• Minimal cPanel customization limits user control: The default cPanel environment offers limited customization options, which can frustrate advanced users who want more granular control over server settings and interface layout

Customer Experience

InMotion Hosting has received generally positive reviews across online platforms. On Trustpilot, they hold a 4.3 out of 5 rating based on thousands of customer reviews. On G2, they are rated 4.2 out of 5 based on 80+ reviews. The company is often praised for excellent technical support and responsive service, but there are recurring complaints about downtime and account management issues.

Positive feedback

Many customers commend InMotion Hosting for their exceptional customer service. Users highlight how quickly support agents respond and their willingness to go above and beyond when solving technical issues. Several reviewers mention long-term satisfaction, with some having been loyal customers for over a decade due to the company's reliability and performance. A number of customers also appreciate the knowledgeable and patient support staff, especially when handling complex website migrations, troubleshooting errors, or explaining technical concepts to less experienced users.

Critical feedback

While many customers have had positive experiences, negative reviews reveal common frustrations. Some users report frequent downtime, particularly after server upgrades, which has disrupted their websites and businesses. Others cite billing issues, unexpected charges, or difficulties obtaining refunds. There are also complaints about slow response times for ticket-based support and about certain representatives lacking sufficient expertise to resolve advanced issues. A few reviewers feel that InMotion Hosting sometimes pushes users toward higher-tier plans as a solution to performance problems, which can lead to frustration when customers feel upsold rather than supported.

How the company responds to feedback

InMotion Hosting appears to actively monitor reviews and respond to both positive and negative feedback on review platforms. Their representatives often acknowledge customer concerns, apologize for poor experiences, and provide direct contact information, such as CustomerCare@inmotionhosting.com, for further assistance. In many cases, they also explain the steps being taken to resolve the issue, such as migrating affected accounts to new servers or clarifying policies regarding refunds and service terms.

Customer Support

InMotion Hosting provides a variety of support options designed to meet the needs of both beginners and advanced users. Their 24/7 live chat is accessible directly from their website or through the Account Management Panel (AMP), offering quick and convenient help at any time of day. Users can also submit support tickets through the AMP for technical issues, which are monitored around the clock. Billing and account-related inquiries are handled through tickets or email, with support hours typically running from 9 AM to 9 PM ET on weekdays.

For customers on higher-tier plans, such as VPS 3000 and above, dedicated servers, and enterprise hosting, phone support is available 24/7 by calling 757-416-6575. Sales inquiries can also be handled through this number by selecting the appropriate extension or by emailing sales@inmotionhosting.com. General billing questions can be directed to billing@inmotionhosting.com.

In addition to direct support, InMotion Hosting offers an extensive Support Center with thousands of step-by-step articles and tutorials. These resources cover a wide range of topics, including website management, email setup, security, domain management, and troubleshooting common hosting issues. Specialized guides are also available for popular platforms such as WordPress, Joomla, and Drupal. For those who prefer visual learning, video walkthroughs are included to help users follow along more easily.

Conclusion

InMotion Hosting blends performance, flexibility, and user-friendly tools, making it suitable for beginners, developers, and agencies. With UltraStack technology for faster site speeds, free professional migrations, and multiple U.S. data center options, they provide a reliable foundation for both small websites and high-traffic businesses. Unique offerings like Launch Assist for hands-on onboarding and the WebPro dashboard for managing multiple client accounts make them especially appealing to agencies and freelancers.

Their advantages include a generous 90-day money-back guarantee, free domain privacy protection, and unlimited data transfers across all shared, WordPress, and dedicated hosting plans. Customers frequently praise their knowledgeable support team and stable infrastructure. However, they lack Windows-based hosting, offer limited month-to-month billing flexibility, and require paid add-ons for automated backups. Some users have also reported downtime following server upgrades or mixed experiences with ticket-based support.

To explore more hosting options, visit our web hosting reviews, use our comparison tool to see how InMotion stacks up against other providers, and check out our blog for expert insights and hosting tips.