Rhino Fleet Tracking: Where Innovation Meets Efficiency

About Rhino Fleet Tracking

Rhino Fleet Tracking, initially known as Track What Matters, was founded in February 2007 by a team comprising leaders from Smart Start, Inc. and a former Senior Software Development Manager from Verizon. They aimed to create a high-quality GPS fleet tracking solution by combining their technology and software development expertise. 

Over the years, Rhino Fleet Tracking has established themselves as a key player in the industry, serving clients across all 50 states and internationally. Rhino Fleet Tracking is now part of another fleet tracking giant, GPSInsight, to continue providing top-notch fleet tracking capabilities and solutions.

The company offers a GPS tracking system that can be customized to meet the specific needs of their users. They also provide services that fit the specific needs of various industries, including cleaning and laundry, security, shipping and transportation, trucking, healthcare, construction, agriculture, and more. 

They differentiate themselves by collaborating with major industry players such as Panasonic, Honeywell, and Agrian and providing free live-application training as part of their service. The platform is designed to be flexible and adaptable, supporting a range of geographical areas and network conditions.

Rhino Fleet Tracking has garnered a reputation for their commitment to continuous innovation and customer support. Their focus on reliable technology and data security contributes to their standing in the fleet management sector.

Solutions & Services

Real-time fleet tracking
The real-time tracking system enables businesses to monitor their vehicles effectively, providing up-to-date location information and facilitating communication among drivers, managers, and staff. This feature supports high security and operational oversight.

Fleet tracking dashboard
The dashboard uses cutting-edge fleet management software that offers a comprehensive view of a large fleet and is available in both map and list formats. This allows you to navigate and manage current deliveries and operations, offering a comprehensive overview of fleet statuses.

Routing, EOBR, HOS and E-logs
This system includes a routing feature that optimizes travel routes to enhance efficiency and reduce waste. It supports full-day routing with dispatching, messaging, arrival time estimations, and enhanced IFTA reporting. Additionally, it provides electronic logs to ensure compliance with Hours of Service regulations.

Geofence alerts
GeoFence technology lets you define geographic boundaries for vehicles and assets, triggering notifications when these boundaries are crossed. This helps manage fleet movements and prevent unauthorized usage.

Speeding alert
The speeding alert feature notifies you if any vehicle exceeds set speed limits, promoting adherence to speed regulations and encouraging safe driving practices.

Stop times
Tracking stop times helps businesses optimize routes by reducing idle periods. This can lead to decreased fuel consumption and lower labor costs.

Google maps integration
Integration with Google Maps provides essential location information, including routes, stops, and speeds, allowing for efficient fleet management with familiar mapping services.

Detailed field reporting
Comprehensive reports on metrics such as speed, stops, mileage, and timestamps are available. These reports assist in route optimization and identifying operational inefficiencies.

Trailer and equipment tracking
The GPS-based tracking system for trailers and equipment offers continuous visibility and updates on shipment progress. It includes weatherproof, rechargeable trackers with low-cost monitoring options and supports movement and geofence alerts.

360-degree dash cameras
The 360-degree dash cameras provide a complete view from each vehicle's cab, including a driver scorecard. They capture video footage to document driver behavior and enhance security. Features include motion-based event detection, night vision, and GPS location.

Integrations
The system supports integrations with fuel card providers like ExxonMobil and Wex and various software solutions for home services, transportation, and fleet maintenance. Based on business needs, additional integrations can be discussed.

Rhino Fleet Tracking Plans & Prices

Rhino does not advertise plans or prices for their GPS fleet tracking system. However, they mention in their FAQs that their basic service starts at $19.95 per month for 20 or more vehicles.

You can obtain a customized quote based on your business's requirements, vehicle type, and number of vehicles. You also have the option to contact their team directly to discuss the best price and package.

Software Benefits

• Driver app and ELD compliance: The software includes a driver app designed to help track expenditures and ensure compliance with ELD (Electronic Logging Device) regulations. This feature facilitates real-time monitoring of driving hours and ensures that operations adhere to regulatory requirements, helping to prevent compliance issues and potential fines
• User-friendly interface: The system offers a straightforward desktop and mobile interface, making it accessible for users with varying levels of tech proficiency. This ease of use helps streamline fleet management tasks, reducing the learning curve and making daily operations more efficient
• 24/7 support: Round-the-clock support is available, which can be crucial for resolving issues as they arise. This feature ensures that users have access to assistance at any time, minimizing downtime and keeping fleet operations running smoothly
• One-year warranty: A one-year warranty on the hardware assures that any potential defects or issues will be addressed without additional cost. This can offer peace of mind and support long-term use of the equipment

Potential Drawbacks

• Opaque pricing structure: One area of concern is the lack of transparent pricing. Potential users may find it challenging to understand the full-service cost upfront, as detailed pricing information may not be readily available. This could lead to unexpected costs or difficulty in budgeting for fleet management expenses
• Limited customization: Another potential drawback is the limited customization options available within the software. Users may find that certain features or settings cannot be adjusted to fit specific operational needs, which could impact the flexibility of the system in addressing unique fleet management requirements
• No installation support: A notable drawback is the absence of installation support. Users must handle the installation process independently, which may be challenging for those without technical expertise or larger fleets needing complex setups. This lack of assistance can lead to delays or difficulties in getting the system up and running effectively

Customer Reviews

The fleet-tracking solution has received generally positive feedback across several platforms. However, it's important to note that the customer reviews on the Better Business Bureau (BBB) pertain to GPS Insight's services. GPS Insight has an A+ BBB rating and accreditation but has not received any customer reviews. However, on Capterra, Rhino maintains a high average rating of 4.6 out of 5 based on 62 reviews.

Positive feedback

Users like this fleet tracking system's extensive features and simplicity of use. Customers frequently commend the system's real-time tracking capabilities, which include detailed reports on driver behavior and vehicle status. Positive reviews highlight the responsive and knowledgeable support team, contributing to high customer satisfaction. Reviewers also note the flexibility and value for money, especially compared to other options available on the market.

Critical feedback

Despite the overall positive sentiment, some users have reported issues with the system. Common complaints include challenges with data retention, as users have noticed that historical data can become inaccessible over time. Additionally, there have been concerns about unexpected fees and subpar customer service experiences. Users have expressed frustration with the system's reliability and communication, particularly when resolving technical issues.

Proactive approach

The company has shown a proactive stance in addressing negative feedback. They have acknowledged data retention issues and worked on improving their support processes. The team has engaged with dissatisfied customers to offer solutions and clarify misunderstandings. Their efforts to resolve complaints and enhance the user experience reflect a commitment to continuous improvement.

Customer Support

You can reach Rhino’s team through live chat on their website or by phone or email at 866-486-4439 or [email protected]. Installation documentation and frequently asked questions sections are also available on their website to provide you with any assistance.

Are They the Right Provider?

This cloud-based system meets the demands of modern fleet management with its advanced GPS technology. They offer crucial features such as Hours of Service (HOS) and Electronic Logs (E-Logs), which are essential for maintaining FMCSA compliance and streamlining regulatory requirements. 

The platform's robust tracking capabilities and intuitive user interface provide valuable tools for monitoring fleet performance and improving operational efficiency. However, there are some notable limitations to consider. The system's pricing structure lacks transparency, which may lead to uncertainties regarding the total service cost. Additionally, the absence of installation support could pose challenges for businesses unfamiliar with the setup process or those managing large fleets.

Despite these drawbacks, Rhino Fleet Tracking's extensive features and dedicated support services make them a strong contender for businesses aiming to enhance their fleet management operations. We invite you to explore our blog for a deeper understanding of available fleet tracking solutions. Our expert reviews and interactive comparison tool make it easy to evaluate different systems and find the best fit for your needs. Dive into our latest insights and make well-informed decisions to advance your fleet management strategy.

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