Boost Fleet Uptime with NexTraq Solutions

About NexTraq

NexTraq, a Michelin Group company, is part of the Michelin Global Services and Solutions business line. They are a leading provider of comprehensive fleet management systems and telematics solutions, headquartered in Atlanta, Georgia. Since their founding in 2000, NexTraq has been dedicated to enhancing fleet operations' efficiency, safety, and productivity across Canada and the United States.

The company offers a robust suite of services, including real-time GPS tracking, driver behavior monitoring, route optimization, maintenance scheduling, and fuel management. NexTraq's innovative technology and exceptional customer support have earned. Serving thousands of customers and managing hundreds of thousands of vehicles and mobile assets, NexTraq aligns with Michelin's vision of "a better way forward" by continuously investing in design innovation and industry-firsts.

While they still operate independently, Nextraq has partnered with the Michelin group to create a new product called Michelin Connected Fleet. It seems that they are going to proceed with that new product.

NexTraq supports many industries, such as services, utilities, agriculture, transportation, manufacturing, construction, food and beverage, and more. Depending on their size, needs, and requirements, NexTraq will offer your business a unique price. 

Additionally, the company’s ELD products are FMCSA-certified, making them compliant with the federal ELD mandate. The company also offers comprehensive training and outstanding customer support to help fleets get up and running with ELD compliance.

NexTraq Key Features & Solutions

Fleet visibility and productivity

NexTraq’s cloud-based fleet tracking software provides the data you need to decrease overtime and maximize revenue. From your desktop or mobile application, you can easily find the location of a single vehicle or asset in an entire fleet. GPS tracking will maximize your productivity, decrease costs, and improve customer service, as you will know where your vehicles are and their estimated arrival time.

Asset tracking

NexTraq’s GPS asset trackers can function in urban and remote locations and endure in the harshest agriculture, mining, drilling, and industrial environments. They will let you know exactly where your equipment is, help you maximize fleet resources, and help monitor unauthorized use. 

Fuel management

Fuel management tools will allow you to track, monitor, and analyze fuel consumption with simplified reports and alerts. NexTraq will help you stop excessive idling by reducing unnecessary idle time and optimizing your fleet’s time on the job.

Moreover, you can integrate your fuel cards with their software to log all your fuel purchases. This will help you control fraud by assigning a fuel card to a vehicle to track a driver’s purchases, time, and location. You will know where and when the fuel cards were used and how much your drivers spent on them.

Furthermore, NexTraq will help you simplify your IFTA reporting and regulatory compliance with easily accessible reports. You can easily and automatically track your vehicles' miles in each jurisdiction.
NexTraq's fleet tracking system uses geofencing and mapping features to send your drivers to the nearest gas stations and truck stops. They also provide your drivers with tools to ensure their safety and driving behaviors.

Integrations

NexTraq integrates with various third-party back-office applications that can help streamline your back-office processes. You can integrate fuel cards, maintenance software, routing software, fleet data aggregation tools, and more. 

Geo-fencing and mapping

Google Maps is the source of NexTraq's geo-fencing technology. They allow you to define a virtual boundary for certain locations and areas, such as job sites, vendors, customer locations, and out-of-bounds locations. You will receive an alert when one of your vehicles enters any of these locations.

Geo-fencing has many benefits. For example, it can serve as a time clock for hourly drivers. It creates an accurate virtual time card that logs the time spent on a job, improving payroll and billing accuracy.

Furthermore, geo-fencing will offer your assets extra protection against unauthorized use, which can result in liability issues, increased insurance premiums, damaged property, and increased downtime. Geo-fencing will simply give you peace of mind, knowing where your vehicles are at all times. 

Mobile workforce

Multi-stop routing technology allows you to send your drivers optimized routes to an in-vehicle Garmin device or the NexTraq® Connect™ mobile app. You can also communicate destinations and work ticket schedules to your drivers through NexTraq’s GPS fleet tracking system, which will help drivers avoid traffic delays and efficiently navigate roadways.

Optimized fleet routing will help you cut fuel costs and maximize driver time. It will also reduce your fleet’s wear and tear, prolonging its lifespan and reducing maintenance costs. 

Dispatching

NexTraq® Dispatch™ tool provides a drag-and-drop Job Schedule Board that allows you to schedule jobs easily, dispatch them to your vehicles, and communicate with your team in the field. Dispatching tools simplify job assignments and increase productivity by providing daily itineraries and routes to drivers.

Moreover, they will also improve your drivers’ safety by reducing driver distraction with voice-guided, turn-by-turn directions and providing clear visibility with real-time updates on every job’s status.

NexTraq also offers their NexTraq™ Verify tool, which streamlines customers’ signatures after receiving their deliveries. Your drivers can also use the tool to take pictures to provide proof for confirmed deliveries, document job progress, diagnose problems, and enhance employee accountability. 

Time and attendance

NexTraq® Connect mobile application can be used as a time clock for your employees, allowing them to clock in and out and generating user attendance reports. User attendance reports will provide you with deeper insights into hours worked and costs and eliminate the use of manual time cards.

Consequently, they will also streamline your payroll processes, as your employees’ working hours are automatically calculated with top accuracy. Overall, time and attendance solutions allow you to:

• Record start times, break times, and end-of-work times
• Set up real-time alerts for late clock-ins or early clock-outs
• Run attendance reports
• Access historical attendance data 

Nextraq driver safety

NexTraq offers their own dash cameras and sensors, which empower drivers to drive safely. They provide HD video and real-time snapshots that help expose staged accidents, protect against insurance fraud, and reduce poor driving behavior.

NexTraq Dashcam’s top features include:

• HD video with a wide-angle lens
• Optional second camera for in-cab view
• Multiple infrared LEDs for night-time recording
• Real-time incident alerts with video and GPS location via email
• Video and image requests for a specific date and time
• Snapshots of what’s going on in real-time 

Maintenance and ELD compliance

NexTraq will help your fleet become ELD compliant with their ELD application for tablets and smartphones. They provide you with reports on Hours of Service (HoS), Driver Vehicle Inspection Report (DVIR), and Record of Duty Status (RODS). They also provide automated maintenance schedules and get alerts when repairs are due.

NexTraq Plans & Prices

NexTraq does not advertise any plans or prices for their fleet tracking software, as their prices are all quote-based. This means you must contact their team for a unique price that suits your business’s needs, size, and requirements. You can request a free live demo to see their software in action, but no free trial is available.

Moreover, all new NexTraq customers get free installation and complimentary hardware, which is available only to customers with five or more vehicles.

Advantages

• Live chat: NexTraq’s live chat support provides customers with real-time assistance, ensuring that any issues or questions are addressed promptly. This feature is particularly beneficial for troubleshooting technical problems or getting instant clarifications on how to use specific features of the NexTraq platform
• Free installation: Nextraq devices are installed free of charge, saving customers the additional expense of hiring third-party installers. This service ensures the devices are installed correctly and optimally positioned for accurate tracking and data collection
• Private training sessions: NexTraq provides private training sessions to their customers, offering a personalized learning experience. These sessions are tailored to the specific needs and questions of the customer’s team, ensuring they fully understand how to utilize the NexTraq platform effectively. The training covers all aspects of the system, from basic navigation to advanced features, helping customers maximize the benefits of their fleet management solution and ensuring that they can use the platform to its full potential
• Industry-specific solutions: The company offers industry-specific solutions tailored to the unique requirements of various sectors, such as construction, delivery, field service, and transportation. These customized solutions include features designed to address the specific challenges faced by each industry, such as route optimization for delivery services, job scheduling for field service companies, and equipment tracking for construction firms
• Two mobile apps: They provide two mobile apps: one for fleet managers and another for drivers. The fleet manager app offers real-time tracking, reporting, and administrative tools, allowing managers to oversee their operations anywhere. The driver app focuses on functionality such as navigation, job updates, and communication with the office
• Free demo: NexTraq offers a free demo of their fleet management solution, allowing potential customers to explore their features and benefits without any financial commitment. This trial period helps businesses understand how NexTraq can meet their needs before purchasing. The free demo provides hands-on experience with the platform, giving potential customers confidence in their capabilities and usability

Disadvantages

One notable drawback of NexTraq is their perceived lack of transparency in certain areas, which can lead to customer dissatisfaction and mistrust. Customers often face difficulties obtaining clear and upfront pricing information, as detailed pricing is not readily available on the website and requires contacting sales for a quote. Additionally, the specifics of contract terms, including cancellation policies and potential hidden fees, are not always clearly outlined, leading to unexpected charges. Some users also find that certain feature limitations and additional costs are not immediately apparent, and resolving issues through customer support can be challenging, further contributing to a negative experience.

Customer Experience

NexTraq has been in the fleet tracking business for over 21 years and has earned their accreditation from the Better Business Bureau (BBB) with an A+ rating and an accreditation since 2018. However, their profile on the BBB has a 1 out of 5 customer rating based on one customer review.

On G2, they have a 5 out of 5 star rating based on 4 customer reviews. 

Positive reviews

Customers have consistently praised NexTraq's robust tracking capabilities and detailed reporting features. Many users highlight the system's efficiency in their operations, enabling them to track their trucks and plan routes effectively. With the ability to break down routes individually, businesses can analyze the profit and loss of each route, which is particularly beneficial for those managing multiple routes. Additionally, the system provides insights into driver hours and stop times, which helps optimize operations and increase productivity. Users also appreciate the user-friendly interface, which makes it easy to navigate and interpret the data provided by the tracking system.

Negative reviews

Despite the positive feedback, several customers have raised significant concerns regarding NexTraq’s services. One of the primary issues reported involves billing practices. Customers have complained about receiving monthly statements late, which results in unjustified late fees. This has caused frustration, as it seems the delay in mail delivery is not accounted for. Additionally, technical problems with GPS units and the app have been a major source of dissatisfaction. Users have reported frequent malfunctions and an ineffective troubleshooting process. In some cases, entire fleets of GPS units have become non-functional, severely impacting business operations. 

Moreover, customer service experiences have been widely criticized. Complaints include unresponsive staff, long resolution times, and a lack of accountability. Customers have reported being passed between multiple staff members without receiving a timely or satisfactory resolution to their issues. Misleading contract terms have also been a recurring theme, with customers feeling deceived about the length and conditions of their agreements.

Company responses

In response to these complaints, NexTraq has tried to address the issues raised by their customers. For billing issues, the company has acknowledged the delays caused by the postal service and has taken steps to mitigate the impact on customers. This includes waiving late fees in certain instances and promoting their online bill pay service, which provides a more timely and accurate billing process. Regarding technical problems, NexTraq is willing to accommodate customers by canceling contracts and waiving buyout fees when persistent issues cannot be resolved. This demonstrates a commitment to customer satisfaction, even though some customers feel these resolutions take too long to implement.

Customer Support

You can reach the Nextraq customer support team by submitting a ticket from their Contact Us page or by phone or email at 1-855-358-6178 and [email protected]. NexTraq offers a variety of resources on their website, including white papers, case studies, blogs, and a frequently asked questions section.

NexTraq will also help train your employees and drivers to use their fleet tracking system with live webinars.

Are They the Right Provider for You?

NexTraq, a leading GPS fleet management solution and part of the Michelin Group, offers an extensive range of features to enhance fleet efficiency, safety, and productivity. From real-time GPS tracking to driver behavior monitoring, NexTraq provides powerful tools for diverse industries such as construction, transportation, and agriculture.

The company's robust, cloud-based platform is complemented by solid customer support, private training sessions, and industry-specific solutions, ensuring businesses can effectively manage their fleets and mobile workforces.

Despite their many strengths, NexTraq has areas needing improvement. Some customers have reported issues with billing transparency, technical reliability, and customer service responsiveness. Delays in billing, technical malfunctions, and challenges in resolving service issues have frustrated some users. They have taken steps to address these concerns, such as offering online bill pay options and waiving late fees, but there is room for further improvement.

NexTraq remains a valuable partner for businesses seeking comprehensive fleet management solutions. Their innovative technology, combined with the backing of the Michelin Group, positions NexTraq as a strong contender in the fleet management industry. 

If you want to research more fleet management providers, visit our website and read our extended reviews to make a better decision for your company. Our blog posts offer an in-depth understanding of the industry and its benefits. Additionally, you can compare companies you have in mind using our comparison tool; your final decision will be easier. 

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