Pipedrive vs Zendesk Sell

Pipedrive is a cloud-based sales management software company founded in Estonia in 2005, headquartered in New York City. They offer a user-friendly CRM platform designed for sales teams of small to medium-sized businesses (SMBs) globally. Pipedrive's software includes lead management, deal pipeline visualization, email integration, reporting and analytics, and automation tools. They prioritize security by complying with GDPR and CCPA regulations. Pipedrive provides a significant free trial period, a mobile app, and readily available customer support. Pipedrive is an award-winning sales CRM known for its user-friendliness and effectiveness. Though not BBB accredited and holding a D- rating, Pipedrive is committed to customer satisfaction and ethical business practices. While customers appreciate the robust features, some criticize the pricing structure and limited reporting options.

Zendesk, founded in 2007 in Copenhagen and now based in San Francisco, is a prominent software-as-a-service (SaaS) provider known for their innovative CRM and customer service solutions. Zendesk Sell, their flagship sales CRM, is designed to optimize sales processes with features like customizable pipelines, automation tools, and seamless integrations with popular platforms like Gmail and Slack. These features empower sales teams to manage leads more efficiently, improve communication, and gain valuable insights through advanced analytics. Zendesk Sell stands out with their strong focus on security, meeting high industry standards, including SOC 2 Type II and HIPAA compliance, and ensuring customer data is well protected. The platform’s intuitive interface and flexible customization options make it suitable for businesses of all sizes, while its powerful automation capabilities help streamline sales activities and boost productivity. Recognized by industry leaders like G2, Zendesk has earned a reputation for providing reliable, scalable solutions that meet the evolving needs of sales teams. With a range of subscription plans tailored to different business needs, Zendesk Sell offers a versatile approach to sales management, making them an attractive option for those looking to enhance their CRM strategy. Dive deeper into our review to see if Zendesk Sell aligns with your business goals.