CRM Software
Top Companies in 2024
HubSpot vs Zendesk Sell
Press [Add to Compare] to Edit, Add or Remove Vendors
- Real-time lead behavior notifications and scoring
- A large number of integrations
- Customizable workflows
- Flexible and robust system capabilities
- Free trial
- Mobile application
- Webinars and training
- Sales trigger capabilities
- Deal and lead scoring
- Phone support only with higher-tier plans
- Pricey when incorporating advanced features and add-ons
- No free plan
- Sales-specific solution
- Limited marketing features
- Advanced features are available in higher-tier plans
HubSpot is a CRM software company, based in Cambridge, MA, that offers tools to help businesses attract, engage, and delight customers. Founded in 2006, their comprehensive cloud-based software encompasses marketing automation, content management, social media tools, and extensive analytics. The CRM platform provides powerful tools for sales, marketing, and customer service. HubSpot distinguishes itself by seamlessly integrating its CRM with other tools in its ecosystem, streamlining lead generation, nurturing, and customer support processes. They prioritize data security and customer education, offering resources, training, and certifications. HubSpot is recognized as a leader in CRM Lead Management and one of the best software companies. They hold mostly positive customer reviews and actively engage with online reviews and feedback, although they are not currently BBB-accredited.
Zendesk, founded in 2007 in Copenhagen and now based in San Francisco, is a prominent software-as-a-service (SaaS) provider known for their innovative CRM and customer service solutions. Zendesk Sell, their flagship sales CRM, is designed to optimize sales processes with features like customizable pipelines, automation tools, and seamless integrations with popular platforms like Gmail and Slack. These features empower sales teams to manage leads more efficiently, improve communication, and gain valuable insights through advanced analytics. Zendesk Sell stands out with their strong focus on security, meeting high industry standards, including SOC 2 Type II and HIPAA compliance, and ensuring customer data is well protected. The platform’s intuitive interface and flexible customization options make it suitable for businesses of all sizes, while its powerful automation capabilities help streamline sales activities and boost productivity. Recognized by industry leaders like G2, Zendesk has earned a reputation for providing reliable, scalable solutions that meet the evolving needs of sales teams. With a range of subscription plans tailored to different business needs, Zendesk Sell offers a versatile approach to sales management, making them an attractive option for those looking to enhance their CRM strategy. Dive deeper into our review to see if Zendesk Sell aligns with your business goals.
- Cloud-Based Software : True
- Cost : Free, paid plans starting at $15 per month per seat
- Free Trial : Available
- Business Size Supported : Any size
- Cloud-Based Software : True
- Cost : Starting at $19 per user per month when billed annually or $25 per user per month on a monthly subscription
- Free Trial : Available
- Mobile App : True
- Business Size Supported : Small to medium businesses
- Comprehensive free plan with many tools
- Unified platform for all business applications
- Modular, scalable solutions
- AI-powered writing tools
- Automated power dialer
- Geolocation features
- Sales trigger capabilities
- Annual Subscription
- Free Trial
- Freemium
- Monthly Subscription
- Annual Subscription
- Free Trial
- Freemium
- Monthly Subscription
- Activity Logging
- AI-Powered Tools
- API & Developer Tools
- Automated Workflow Builder
- Contact Management
- Deal Tracking
- Email Campaigns
- Email Syncing & Templates
- Field Customization
- Lead Management
- Performance Reports
- Pipeline Management
- Reporting & Insights
- Workflows
- Activity Logging
- AI-Powered Tools
- API & Developer Tools
- Automated Workflow Builder
- Contact Management
- Deal Tracking
- Email Campaigns
- Email Syncing & Templates
- Field Customization
- Lead Management
- Performance Reports
- Pipeline Management
- Reporting & Insights
- Workflows
- Accounting Software
- Lead Generation
- Marketing Automation
- Productivity Tools
- Project Management
- Accounting Software
- Lead Generation
- Marketing Automation
- Productivity Tools
- Project Management—Undisclosed
- Compliance Certifications
- Data Encryption
- Role-Based Permissions
- Single Sign-On (SSO)
- Two-Factor Authentication (2FA)
- Compliance Certifications
- Data Encryption
- Role-Based Permissions
- Single Sign-On (SSO)
- Two-Factor Authentication (2FA)
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
HubSpot vs. Zendesk Sell
CRM systems like HubSpot and Zendesk Sell are critical in managing customer relationships and sales pipelines. While both platforms offer tools designed to boost productivity and enhance customer interactions, they bring unique strengths.
This comparison dives into their shared features, user experience, and pricing strategies, clearly understanding which CRM might best fit your organization’s unique needs and growth goals.
Features and services
Zendesk Sell and HubSpot provide robust features supporting lead management and sales tracking. Zendesk Sell is designed specifically for sales teams, offering tools like sales tracking, customizable pipelines, and lead scoring. Their platform includes unique features such as the product and price book for managing deal details and a company hierarchy tool that outlines client relationships, helping teams capture critical information about leads and prospects.
On the other hand, HubSpot offers a more comprehensive suite of tools that extends beyond sales. They include a contact management system to create detailed profiles, segment contacts, and automate lead nurturing. Additionally, the platform integrates marketing and customer service tools.
While both CRMs support sales tracking and lead management, HubSpot’s broader capabilities and integration with various “hubs” offer a wider range of functionalities. In contrast, Zendesk Sell focuses on streamlining the sales process with specific, sales-oriented tools.
Customization and usability
Zendesk Sell and HubSpot are user-friendly, with mobile apps that ensure productivity on the go and offline access. They also support third-party integrations, making it easy to connect with various tools.
Zendesk Sell emphasizes sales-focused customization, offering geolocation and an open API for tailored workflows. With their intuitive interface and modular pricing, HubSpot allows businesses to start small and scale up as needed. However, HubSpot’s free plan limits customization, which may restrict businesses with unique needs.
Plans and pricing
Zendesk Sell and HubSpot offer tiered pricing, allowing businesses to choose plans that suit their needs. Zendesk Sell’s entry-level team plan starts at $19 per user per month, while the Enterprise plan reaches $169 per user per month and adds advanced features like lead scoring and sales forecasting.
HubSpot starts with a free plan that offers basic CRM features. For added capabilities, their starter plans begin at $20 per month, while Enterprise packages for advanced features can reach $1,500 per month. HubSpot’s modular pricing allows businesses to purchase only the features they need.
Conclusion
HubSpot's flexibility could fuel your growth if you’re after a well-rounded platform that unites sales, marketing, and customer support under one roof. However, if you’re seeking a laser-focused, sales-driven experience, Zendesk Sell’s specialized tools might be your perfect match.
Whether you want HubSpot's comprehensive reach or Zendesk Sell's streamlined focus, each offers unique strengths to elevate your customer relationships. The best fit depends on where you see your business thriving.
Save Big on CRM Software
Fill out a quick form to claim special offers on CRM Software
