Capsule vs Salesforce

Capsule CRM, established in 2009 and headquartered in Manchester, UK, offers a comprehensive customer relationship management platform tailored to businesses of all sizes. Developed by Zestia, Capsule provides various services, including robust contact management, customizable sales pipelines, workflow automation, and detailed sales analytics. The platform integrates seamlessly with popular tools like Gmail, Outlook, Zapier, and Google Workspace, enhancing their utility and ease of use. Capsule CRM stands out with their unique features, such as auto-enriched contact profiles, AI-powered content generation, and offline access via a mobile app. Customers have praised the platform's clean, intuitive interface and responsive support team. Capsule is also recognized for their strong security measures, including GDPR compliance, two-factor authentication, and SOC 2 accreditation. Notable industry accolades, such as the Best CRM Solution award at the TechRadar Pro Best for Business Awards in 2019, underscore Capsule’s reputation as a trusted CRM provider. Capsule CRM offers flexible and scalable solutions to streamline your operations and enhance customer relationships, whether you're a startup, small business, or large enterprise. Dive deeper into this review to explore the full range of Capsule CRM’s capabilities and how they can support your business growth.

Salesforce is a San Francisco-based company that specializes in cloud-based customer relationship management (CRM) solutions and their many associated products. They aim to empower businesses of all sizes and industries to connect with their customers in a more meaningful and efficient way. Salesforce specializes in CRM business software and offers solutions for sales, service, marketing, commerce, and more. They serve businesses of all sizes, with a focus on larger enterprises and complex organizations. Their CRM solutions aim to unify customer data, automate workflows, and provide actionable insights. The Salesforce platform provides reporting and analytics tools, and they offer a 30-day free trial. Salesforce emphasizes data security and corporate social responsibility, and they are recognized as a leader in the CRM industry. Customer reviews are predominantly positive, although there are criticisms around pricing and feature complexity.