Cardconnect

CardConnect

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Q: Is CardConnect owned by Fiserv?

Yes, CardConnect is a Fiserv payments platform that supports thousands of U.S. merchants in processing card transactions.

Q: Is CardConnect a gateway or processor?

CardConnect serves as both a gateway and processor, providing secure gateway and omni-channel payment acceptance solutions.

Q: How much is the termination fee for CardConnect?

The termination fee for CardConnect varies. For specific details, it is advisable to contact CardConnect directly.

Q: How can I reach CardConnect?

CardConnect offers multiple contact options. You can join their partner program by filling out the website form or reach their sales team at (212) 804-7140, and for CardConnect support, dial (877) 828-0720. For online correspondence, contact them via email at info@CardConnect.com.

Q: How much does CardConnect Cost?

The cost of CardConnect's services depends on your business's specific needs. For accurate pricing information, we recommend you contact CardConnect directly.

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Pros

Transaction monitoring and account management
Online ticketing system
Detailed reports and fast onboarding
Integrated solutions
Chargeback management tools
Surcharge program for revenue enhancement
24/7 customer support

Cons

Subpar customer service
Challenging cancellation process
Hardware costs
Non-transparent pricing model

Summary

Established in 2006 and rebranded in 2013, CardConnect (CC) is headquartered in King of Prussia, Pennsylvania. Acquired by First Data Corporation in 2017 and later by Fiserv, CC is a reliable partner for businesses seeking secure and efficient payment solutions. The company's mission centers on simplifying payment experiences and enhancing transparency. It offers features like detailed reports, 24/7 customer support, and innovative solutions such as the CardPointe platform, accommodating various channels and POS systems. While concerns about transparency and customer service have been raised, CardConnect stands out for its commitment to security, with PCI compliance and robust data protection measures. Serving businesses of all sizes, from small enterprises to Fortune 500 corporations, CardConnect's versatile approach underscores its commitment to adapting to the dynamic needs of the payment processing industry.

Quick Stats

Transaction Speed : 24 to 48 hours
Customer Experience : Fair
Gift Cards : Available
Real-Time Reports : Undisclosed
Transparent Pricing : Unavailable
Pricing Model : Interchange-plus
Trustpilot Score : 2.4 out of 5
BBB Rating : B

Selling Points

Customizable payment gateway
Mobile app accessibility
Eco-friendly practices
Multi-currency support

System Features

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Undisclosed
Billing & Invoicing
Electronic Receipts
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Undisclosed
Free Hardware
Mobile Card Reader
Multiple Payment Gateways
Recurring Payments & Billing
Reporting & Analytics
Virtual Terminal

Data Security

EMV Compliant
Payment Fraud Protection
PCI Compliance

Pricing Options

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Undisclosed
Annual Subscription
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Undisclosed
Free Trial
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Undisclosed
Freemium
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Undisclosed
Monthly Subscription
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Undisclosed
One-Time License

Third-Party Integrations

Processing Services
Accounting Software
POS
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Undisclosed
Productivity Software

Operating System Compatabilities

Android
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Undisclosed
Cloud-Based
Mac
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Undisclosed
On-Site Installation
Windows

Supported Payment Options

ACH Processing
Cash Transactions
Credit Card Terminals
Electronic Signature
In-Person Payments
Mobile Payments
NFC Payments
Online Payment Procesing

Customer Support

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Undisclosed
Demos
Email
FAQs
Help Guides
Live Chat
Mobile Application
Phone
Tickets

FAQs

Is CardConnect owned by Fiserv?

Is CardConnect a gateway or processor?

How much is the termination fee for CardConnect?

How can I reach CardConnect?

How much does CardConnect Cost?