CleanNet USA Review: Nationwide Green Cleaning Services

At a Glance

CleanNet USA was established in 1987 and is headquartered in Vienna, Virginia. The company provides nationwide commercial cleaning and facility maintenance for office buildings, health care sites, banks, and industrial spaces across the U.S. and Canada. Through a national network of certified, bonded, and insured franchise and subcontractor operators, CleanNet supports more than 35,000 locations. CleanNet’s mission centers on delivering reliable, professional cleaning services while supporting small business ownership through franchise and vendor opportunities. The company also places emphasis on green cleaning programs and standardized quality control.

Services & Features

CleanNet USA provides a broad range of commercial cleaning services designed to support daily operations, periodic maintenance, and specialized facility needs across office, industrial, and multi-use environments. Their service offerings are structured to accommodate different facility types, schedules, and usage levels through customized cleaning programs. Below is a clear breakdown of their core features.

Routine janitorial and daily cleaning services

These services form the foundation of CleanNet’s commercial cleaning programs, focusing on consistent upkeep and general hygiene.

• Office and workspace cleaning: Routine cleaning for desks, offices, and shared work areas
• Restroom sanitation and disinfecting: Cleaning and disinfecting toilets, sinks, floors, and high-touch surfaces
• Kitchen and break room cleaning: Cleaning of counters, appliances, sinks, and eating areas
• Trash removal and recycling: Daily waste removal and recycling services
• Lobby and common area cleaning: Maintenance of entrances, hallways, and shared spaces

Daytime and after-hours support services

These options allow facilities to maintain cleanliness during business hours or outside normal operations.

• Day porter services: On-site cleaning support during business hours
• Uniformed day porter services: Visible, professional on-site cleaning staff during operating hours
• Nightly cleaning services: After-hours cleaning to avoid workplace disruption
• Customized cleaning schedules: Service plans adjusted to facility hours and usage

Floor, carpet, and surface care programs

Designed to maintain appearance and extend the life of interior surfaces.

• Carpet cleaning and shampooing: Deep cleaning of carpeted surfaces to remove soil and buildup
• Floor stripping, waxing, and buffing: Maintenance services to protect and restore hard floors
• VCT, tile, marble, terrazzo, and concrete floor care: Specialized maintenance based on floor type
• Upholstery cleaning: Cleaning of fabric-covered furniture and seating

Window, exterior, and post-project cleaning

Services that support building appearance and readiness following renovations or high-use periods.

• Interior and exterior window cleaning: Cleaning of glass surfaces inside and outside the building
• Pressure washing: High-pressure exterior surface cleaning
• Parking lot sweeping and power washing: Outdoor surface cleaning for parking and exterior areas
• Post-construction cleanup: Removal of debris, dust, and residue after construction projects
• Move-in and move-out cleaning: Detailed cleaning for vacant or transitioning spaces

Industrial and specialized facility services

Cleaning solutions tailored for higher-risk or regulated environments.

• Industrial cleaning for warehouses and manufacturing facilities: Cleaning services designed for industrial environments
• Hazardous and industrial waste removal: Handling and removal of regulated waste materials

Supply management and operational safeguards

Support features that reinforce safety, reliability, and operational continuity.

• Restroom supply provisioning: Stocking paper products, soap, and restroom essentials
• Insured and bonded franchise operators: Coverage for liability, crime, and employee accidents

Costs & Fees

CleanNet USA uses a quote-based pricing model, which means there are no published rates, fixed packages, or standardized fees listed online. Costs are determined after an assessment of your facility and are tailored to factors such as building size, industry type, cleaning frequency, scope of services, operating hours, and whether specialty or green cleaning programs are required. Businesses with multiple locations or national accounts typically receive consolidated pricing and billing based on standardized service levels across sites. This structure allows flexibility and customization, but it also means you need to request a proposal to understand total monthly costs, add-on services, or any contract terms tied to the quote.

Advantages

Nationwide operational scale

CleanNet operates at a national level, supporting more than 35,000 facilities and over 160 million square feet of commercial space. This scale allows businesses with single or multiple locations to maintain consistent service standards.

Proprietary computer monitoring system

CleanNet uses internally developed software to track service quality and flag issues in real time. This system allows concerns to be addressed quickly rather than waiting for periodic reviews. Ongoing tracking helps prevent repeat issues and improves accountability.

Mobile-based inspection reporting

Facilities receive regular inspections documented through a mobile app. Inspection data is recorded, reviewed, and used to create follow-up actions where needed. This creates a visible record of service quality over time.

Clean Green program

CleanNet’s Clean Green Program supports environmentally responsible cleaning practices aligned with recognized standards. Membership in the U.S. Green Building Council reflects ongoing participation in sustainability initiatives. These efforts support healthier indoor environments while reducing environmental impact.

Ongoing safety training

All operators complete required OSHA, blood-borne pathogen, and chemical handling training, with continued education through safety briefings and updated certifications. This supports consistent safety practices, regulatory compliance, and service quality across facilities.

Background screening infrastructure

Background checks can be arranged through a national screening vendor when required. This adds an extra layer of security for sensitive or restricted environments. It also helps facilities meet internal or industry-specific access requirements.

Cons

Limited presence on review platforms

CleanNet does not have reviews on major platforms such as Trustpilot or the Better Business Bureau. This limits visibility into broader customer satisfaction trends. Prospective clients may need to rely on smaller review sources or direct references.

Communication gaps

When issues arise, communication may pass between the corporate office and the local franchise operator responsible for the site. This structure can create delays if responsibilities are not clearly defined at the outset. Resolution time may vary by region, depending on how closely the local team coordinates with corporate support and quality assurance staff.

Customer Experience

Customer feedback for CleanNet USA is mixed, with a slight lean toward positive based on the limited number of public reviews available. Most feedback appears on smaller review platforms rather than major consumer sites, though the company holds an A+ rating with the Better Business Bureau.

Positive reviews

Positive reviews tend to focus on service consistency, communication, and long-term reliability. Some customers describe working with CleanNet for a decade or longer without issues, noting that cleaners respond to written requests, proactively flag areas that need attention, and maintain steady communication. One reviewer shared that after switching from another janitorial provider, their office became noticeably cleaner and that add-on services like carpet cleaning were priced more fairly than expected.

Critical reviews

Negative reviews are more concentrated around sales interactions, professionalism, and franchise-level issues. Several reviewers describe rude or repeated phone calls from sales representatives, including instances of condescending language and aggressive outreach. Others report canceled meetings, concerns about how potential clients were screened, or feeling dismissed based on perceived business size or creditworthiness. A few reviews also come from franchisees rather than customers, criticizing internal organization and support.

How to Contact CleanNet USA

CleanNet USA offers several ways to get in touch. The primary method is their online contact and quote request form, where you provide basic details such as your name, company name, phone number, email address, and physical address. For businesses that prefer working with a local provider, CleanNet also offers a location search tool that helps you find the nearest regional office. You can also follow them on their social media platforms, Facebook, Instagram, and X.

Final Thoughts

CleanNet USA is a large commercial cleaning provider with a long operating history and a nationwide service footprint. The company offers a wide range of janitorial, specialty, and industrial cleaning services supported by structured quality control systems and customizable service programs. Pricing is quote-based, allowing flexibility based on facility needs, while customer experiences vary depending on location and assigned franchise teams. For businesses evaluating a national cleaning partner, CleanNet USA presents a broad, scalable option with established processes and regional service delivery.

If you are still weighing your options, it may help to look at how other commercial cleaning providers compare. Our list of top commercial cleaning services breaks down leading companies by services, coverage, and key differences. You can also use our comparison tool to review providers side by side, then visit our blog for deeper guides and industry insights.