Anago Cleaning Systems Review: Franchise-Based Cleaning Model

Company Overview

Established in the late 1980s, Anago Cleaning Systems operates through a franchise-based commercial cleaning model rather than as a single in-house service provider. Their structure combines centralized oversight with independently owned local units, allowing them to support businesses across a wide range of U.S. markets. They typically serve offices, healthcare facilities, schools, fitness centers, and other commercial spaces that rely on scheduled, contract-based commercial janitorial services. Local teams handle day-to-day service delivery, while the franchisor manages standards, billing systems, and customer support processes that offer clients added peace of mind through ongoing support. There are no publicly disclosed acquisitions or name changes that have altered how the company operates.

Their service scope includes routine janitorial cleaning alongside more specialized options designed to maintain a clean facility using advanced tools and professional systems. These commonly cover nightly office cleaning, restroom sanitation, floor care, and waste removal, with optional add-ons like day porter services for buildings with steady foot traffic. Many locations also support green cleaning programs that use eco-conscious products and procedures when requested. Disinfection services, including electrostatic spraying, are often available for medical environments and shared workspaces. Service availability and depth can vary by franchise, but the overall focus remains on flexible cleaning plans built around long-term agreements.

Within the commercial cleaning industry, they are generally viewed as a well-established franchised provider with a nationwide footprint. The company has multiple Better Business Bureau profiles tied to different franchise locations and regional offices rather than a single centralized listing. Some of these profiles are BBB accredited, while others are not, and ratings can vary by state or location. They also maintain affiliations with industry organizations such as the International Sanitary Supply Association, which supports their emphasis on standardized practices and operational consistency.

Company Features & Solutions

Core commercial cleaning services

• Recurring janitorial cleaning: Contract-based cleaning for offices and commercial buildings, typically covering dusting, vacuuming, mopping, restroom sanitation, trash removal, and surface disinfection on a scheduled basis
• Customized cleaning plans: Cleaning scopes are tailored to each facility’s size, usage patterns, and unique requirements. Plans are adjusted as operational needs change rather than locked into rigid service templates
• Day porter services: On-site daytime staff for high-traffic environments such as offices, medical buildings, and retail spaces. Duties often include restroom restocking, spill response, and maintaining common areas throughout the day
• Floor care and maintenance: Services commonly include stripping, waxing, buffing, carpet cleaning, and hard-floor maintenance, depending on flooring type and contract terms, and delivered using professional cleaning techniques

Disinfection and health-focused services

• Electrostatic disinfection: Uses electrically charged spray systems to evenly coat surfaces with disinfectants, often applied in healthcare settings or shared workspaces where coverage consistency matters
• High-touch surface disinfection: Focuses on frequently used areas such as door handles, light switches, elevator buttons, and shared equipment, following CDC-aligned cleaning guidance, to support a healthy environment
• Outbreak response cleaning: Enhanced cleaning protocols are available during flu season or public health events, with service intensity adjusted to risk level, facility type, and unique cleaning needs

Industry-specific cleaning programs

• Healthcare and medical facility cleaning: Designed for clinics, outpatient centers, and medical offices. Services align with OSHA guidelines and CDC infection-control recommendations, with attention to exam rooms, waiting areas, and sanitation-sensitive zones
• Educational facility cleaning: Supports schools, daycare centers, and training facilities, focusing on classroom sanitation, restroom hygiene, and shared spaces
• Office and corporate environments: Cleaning plans are structured around business hours, security requirements, and employee density, often emphasizing consistency and minimal disruption
• Fitness and wellness facility cleaning: Targets gyms, studios, and wellness centers with attention to locker rooms, equipment sanitation, and odor control

Green and sustainable cleaning options

• Green cleaning methods: Many franchise locations offer environmentally conscious cleaning options using certified green products and reduced-chemical procedures when requested by clients
• Low-impact product selection: Emphasis on products that reduce indoor air quality concerns and chemical residue, depending on availability and contract scope

Franchise and operational features

• Franchise accountability structure: Each client is assigned a local franchise unit responsible for service delivery, while the franchisor oversees standards, billing systems, and customer support escalation
• Quality assurance inspections: Routine inspections and performance evaluations are built into many service agreements to help maintain consistency across locations
• Single-point billing and support: Centralized invoicing and customer service systems simplify contract management, even when services are delivered by local operators
• Insured and bonded franchise operators: Franchise units are required to carry insurance and bonding, which helps protect client properties and reduce liability exposure

Costs & Contracts

Anago Cleaning Systems does not publish standard prices or fixed service packages for business clients. Most locations sell cleaning through a custom quote process tied to your facility size, specific area coverage, schedule, and the scope you choose. 

How you buy their services

• You start by requesting a quote online and selecting the service type you need, such as recurring cleaning, disinfecting services, floor care, or one-time service 
• A local office or franchise operator then builds a plan around your space and requirements, since their model centers on tailored cleaning plans rather than preset tiers 

Do they offer plans

They do not promote client-facing plans with set prices on their main site. Instead, they market service frequency options that commonly include daily, weekly, and monthly schedules, plus specialty add-ons that change the quote. 

What drives the price

Your quote usually changes based on:

• Cleaning frequency, such as daily vs. weekly schedules 
• Service category, such as recurring cleaning, floor care, disinfection, or one-time work 
• Facility details such as square footage, foot traffic, restroom count, breakrooms, and surface types
• Add-ons such as carpet cleaning, hard-floor care, or post-construction cleanup, which they list as specialty services that can be included as needed 

Free perks and common upsells

What you can typically expect at the start:

• Free quote request through their online form 
• Custom scope design where the cleaning plan is built around your site and budget 

Common add-ons that may raise cost:

• Floor care and other specialty services like carpet cleaning or post-construction cleanup 
• Disinfection services selected as a separate service category in their quote request flow 

Contracts and cancellation

Services are usually provided under a recurring service agreement with a defined scope and schedule rather than one-time bookings. Based on our research, these agreements often include a set term, renewal conditions, cancellation notice requirements, and possible fees for early termination or schedule changes. Because services are delivered by independently owned franchise operators, contract terms can vary by location.

Payment options

They do not list universal payment methods on the public pages we reviewed. Based on research done, it can be inferred that most commercial cleaning contracts accept common business payment methods such as:

• Credit or debit cards
• ACH or bank transfer
• Check

Payment options can differ by location, since invoicing and service delivery sit with local operators under their franchise structure. 

What to read closely in the fine print

Before signing, it helps to confirm in writing:

• What counts as included vs. extra work
• How do they handle scope changes if your needs shift
• Whether supplies, consumables, or specialty equipment trigger added charges
• The exact cancellation notice and any early-termination costs

Advantages

• Nationwide reach with local service delivery: The franchise model allows them to support businesses across many U.S. markets while relying on local operators for day-to-day cleaning. This structure can benefit companies with one or multiple locations by offering regional familiarity without losing access to centralized systems and oversight
• Cleaning plans are shaped around each facility: Services are built around the size, layout, and usage of a specific workspace rather than fixed tiers. This flexibility helps businesses avoid paying for tasks they do not need while still covering high-priority areas that affect daily operations
• Single-point billing with layered accountability: Invoices and contracts are typically managed through a centralized system, even though cleaning is performed locally. For decision makers, this reduces administrative work and makes it easier to track costs, issues, and service changes
• Support for specialized and regulated environments: Their experience with healthcare, education, and fitness facilities allows them to follow stricter sanitation expectations. This matters for businesses that must align cleaning practices with health guidelines or industry standards
• Optional daytime coverage for high-traffic spaces: Day porter services help maintain restrooms, lobbies, and shared areas during business hours. This can improve cleanliness throughout the day, rather than relying only on after-hours cleaning
• Green cleaning options were requested: Many franchise locations offer eco-conscious products and methods. This can appeal to businesses concerned about indoor air quality, employee sensitivities, or sustainability policies
• Established systems backed by long-term industry presence: Decades of operation as a franchisor suggest stable internal processes and repeatable service standards. For businesses seeking predictability rather than experimentation, this history may offer reassurance

Disadvantages

• Service consistency depends on the local franchise: Because cleaning is delivered by independently owned units, the experience can vary from one location to another. This may affect businesses that expect identical service quality across different regions
• Limited upfront pricing transparency: Prices are not listed publicly, and all services require a custom quote. This can slow comparison shopping for businesses that prefer clear benchmarks before committing to a sales conversation
• Contract terms may differ by location: Cancellation policies, notice periods, and service agreements are set at the franchise level. Without careful review, this variation could lead to unexpected obligations or fees
• Accreditation and ratings are not uniform across locations: Better Business Bureau profiles exist for multiple regional offices, with varying accreditation status and ratings. This makes it harder to judge the brand as a whole without researching the specific location providing service
• Add-on services can raise costs quickly: Floor care, disinfection, and specialty cleaning are often priced separately. Businesses with complex needs may see higher costs once these services are added to a base cleaning plan

Customer Experience

Customer feedback varies widely by location since services are handled by independent franchise operators. There is no single, centralized rating that reflects the brand overall. On the Better Business Bureau, multiple regional profiles exist, each with its own rating and accreditation status, which can differ by state or location. Yelp profiles across regions tend to show lower ratings, often around 1 out of 5 stars.

Positive feedback

When reviews are positive, they often focus on specific local franchises rather than the brand overall. Satisfied customers mention reliable cleaning crews, clear communication with local management, and responsiveness when issues are reported. Some reviews highlight thorough deep cleaning, consistent maintenance of restrooms and common areas, and an understanding of industry-specific needs, particularly for small offices and professional settings. In these cases, customers describe feeling supported by attentive local staff who address concerns quickly and follow through on service commitments.

Critical feedback

Negative feedback appears more frequently and tends to center on service inconsistency and contract-related frustrations. Common complaints include cleaning tasks not being completed as outlined in the agreement, such as skipped vacuuming, neglected restrooms, or surfaces left undisinfected. Several reviewers also describe difficulty reaching management after problems are reported, with communication slowing or stopping once disputes arise. Cost concerns and rigid contract enforcement are recurring themes, with some customers feeling locked into agreements despite unmet service expectations.

The company responds to some customer reviews, but not all of them. Overall, the volume of reviews available online is limited, and reply activity varies by franchise location, with some feedback receiving a response and other comments left unanswered.

Because customer experiences vary significantly by location, online reviews may not fully reflect what a specific business will encounter. Readers are encouraged to research the exact franchise serving their area, ask for references from current or past clients, and review contract terms carefully before committing. Speaking directly with local representatives and clarifying service expectations in writing can help provide a clearer picture of what to expect.

Customer Support

Available support options

• National support phone line: A central business number, (800) 213-5857, connects you with national accounts or helps you find your local franchise contact 
• Email support: The company’s general contact email listed on their accessibility page is contactus@anagocleaning.com, which you can use for questions about services or website issues 
• Local franchise contact numbers: Many local offices publish their own phone numbers on regional contact pages. Examples include:
  • Washington, D.C. area: (301) 900-5303
  • Raleigh/Triangle area: (919) 925-4337
  • Long Island, NY area: (516) 701-1843
  • Baltimore area: (410) 561-6503
  • South Florida: (954) 289-6250
• Emergency support availability: Many franchise contact pages state that owners can be reached for 24/7 emergency clean-ups or urgent needs, although most of these contacts are tied to individual franchises rather than a central hotline 

Responsiveness and accessibility

They offer a proprietary communication tool called CleanCom®, designed to help clients contact their local service provider and report issues more efficiently. Support responsiveness also depends on the individual franchise operator, since each location manages its own operations. Some clients report timely responses by phone or email, while others experience slower communication depending on the local office.

Online resources

Their website includes contact forms for requesting quotes, submitting questions, or asking for service details. They also promote CleanCom® as a communication tool for contacting local teams and reporting issues. In addition, the site features a blog and an FAQ section that cover common questions, cleaning practices, and service expectations.

Conclusion

Anago Cleaning Systems stands out for their franchise-based structure, which blends national oversight with locally delivered service. This approach supports businesses of all types, from offices and medical facilities to schools and fitness centers, by allowing cleaning plans to be shaped around each facility’s size, traffic, and compliance needs. Features like customizable scopes, optional day porter coverage, health-focused disinfection services, and green cleaning options give businesses flexibility without forcing them into rigid service tiers.

Their advantages are most visible in structured environments that value consistency and accountability. Centralized billing can simplify contract management, while local operators bring familiarity with regional requirements. For example, healthcare offices may benefit from regulated cleaning protocols, while high-traffic workplaces can see value in daytime maintenance that keeps spaces presentable throughout operating hours. At the same time, customer feedback shows that results depend heavily on the specific franchise delivering the service. Complaints around uneven cleaning quality, communication gaps, and contract rigidity suggest that businesses should evaluate their local provider carefully and clarify expectations before signing.

Your decision will depend on your facility’s priorities, budget tolerance, and confidence in the franchise serving your area. To learn how this provider compares with other national franchises, regional operators, and specialty cleaners, you can browse our full library of commercial cleaning service reviews. For a clearer side-by-side look at pricing structures, service scope, and contract terms, use our comparison tool to weigh all available options before moving forward.