Carvana Car Dealership
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- Straightforward, no-haggle pricing for predictable costs
- Seven-day return period that gives buyers real driving time
- Fast online pre-qualification with soft credit checks
- Convenient trade-in process integrated into checkout
- Customer support quality varies across cases and locations
- Shipping and delivery fees can add up, especially for exchanges
- Title, paperwork, or scheduling issues may cause delays
Carvana is an online used-car retailer founded in 2012 and headquartered in Tempe, Arizona. They built their service around a digital-first model that lets buyers browse vehicles, secure financing, complete paperwork, and arrange delivery or pickup without visiting a physical dealership. Their nationwide inventory, no-haggle pricing, and detailed listings appeal to shoppers who want a straightforward way to compare models and costs. Features like soft credit pre-qualification, trade-in offers, and a seven-day return period add flexibility, while every purchase includes a standard 100-day limited warranty for early-stage protection. Their acquisition of ADESA U.S. expanded their operational footprint and strengthened their logistics network, supporting faster delivery and broader inventory movement across the country. Customer feedback is mixed across platforms: Trustpilot shows strong satisfaction with a 4.3 rating, while their BBB profile displays a lower 1.11 rating, highlighting concerns about vehicle condition, communication, and support consistency. Despite this contrast, the volume of reviews reflects an active customer base and a service model that continues to attract buyers seeking an alternative to traditional dealership experiences. This review explores how their platform works, what you can expect from their features, and whether their approach fits your needs as a car buyer.
- Auto Loan Option : {"id":"Available"}
- Financing Options : Selling, buying, and financing cars
- Locations Served : Delivery and pickup coverage across most U.S. regions; inventory available nationwide
- Qualified Mechanics : Not Available
- Servicing Departments : Unavailable (they do not run physical service departments; warranty repairs are handled through SilverRock partner shops)
- Vehicle Types Inventory : {"id":"Used"}
- Fully online buying process that eliminates dealership visits
- Home delivery and pickup options in many regions
- Standard 100-day limited warranty included with every purchase
- Digital platform designed for a pressure-free car-shopping experience
- New Cars—Undisclosed
- Used Cars
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Ticket
- Cash
- Check
- Major Credit Cards