Bev Smith Kia Review: Lifetime Warranty & Easy Approvals

Bev Smith Kia Overview

This dealership group has been serving Florida drivers for more than two decades, with the Fort Pierce location opening in 2001 and a Stuart location added in 2012. They operate as full-service retail stores rather than an online-only platform, offering walk-in sales, test drive appointments, trade-ins, financing support, and automotive service. Their inventory typically includes new Kia models, certified pre-owned options, and used vehicles from a wide range of other manufacturers. They tend to work with shoppers throughout the Treasure Coast and also attract customers from nearby West Palm Beach, including those who prefer an in-person buying experience or need more flexible financing assistance.

Their standout offerings include a lifetime limited powertrain warranty on new vehicles, which supplements Kia’s standard coverage and is honored at participating service locations nationwide. Shoppers can request a fast price quote, browse available models online, and use tools to estimate payments or value a trade-in. They also offer a full maintenance and repair department using genuine parts, which allows many customers to purchase and continue servicing their cars in the same place.

In terms of industry perception, this provider has established a notable presence in the local market without undergoing any major acquisitions or ownership changes. They hold an A+ rating with the Better Business Bureau. While feedback across review platforms ranges from highly positive to strongly critical, they remain a recognized dealership presence in the region.

Bev Smith Kia's Features & Solutions

Vehicle options

• New Kia models: Shoppers can browse current new car options across Kia sedans, SUVs, hybrids, and EVs, including the most popular Kia models such as the Sportage, Sorento, Telluride, and EV6, with factory warranties and available upgrades
• Certified Pre-Owned choices: Selected used Kia vehicles undergo inspections and include additional warranty coverage through Kia’s certified program, offering budget-friendly alternatives while still providing peace of mind
• Used inventory from multiple brands: Beyond Kia, they offer popular models from manufacturers like Toyota, Honda, Ford, Chevy, and Hyundai, giving shoppers options based on their type of vehicle preference

Pricing, shopping, and financing tools

• Quick online quotes: Buyers can request a fast price estimate on specific models, which includes payment options and available down-payment estimates
• Payment calculators: Online calculators help estimate monthly costs based on financing terms, trade-in value, and purchase price, including possible negative equity impacts, so shoppers can plan realistically
• Value-your-trade tool: You can input current vehicle details to estimate its trade-in value, reducing uncertainty before visiting the showroom
• Flexible loan approvals: The finance team works with a network of lenders, rather than a single manufacturer's finance company approval requirement. This includes banks and specialty finance companies, which can help customers with varied or limited credit profiles receive approval

Warranty and buyer protections

• Lifetime limited powertrain warranty: New Kia purchases include a supplemental warranty covering core drivetrain components, with warranty details provided, honored at participating service locations nationwide, and offered at no additional charge
• Price protection policy: If a customer finds a lower price on an identical in-stock Kia within a short window, the provider will refund the difference under their best-price guarantee, subject to incentive qualification criteria
• Short exchange period: Qualifying purchases may be exchanged for another vehicle within a limited timeframe, which offers additional peace of mind during the decision process

Automotive service support

• Factory-trained technicians: Vehicles are serviced by trained technicians who use manufacturer resources and diagnostic tools, helping ensure repairs meet Kia standards
• Genuine parts and accessories: Maintenance and repairs are completed with original components rather than generic substitutes, which supports vehicle longevity
• Routine maintenance and repairs: Oil changes, tires, brakes, battery replacement, and recall-based repairs can all be handled in the same location where the car was purchased
• Online scheduling: Customers can pick preferred dates and times for service appointments through the dealership’s website, reducing waiting-room delays

Convenience and availability

• Virtual browsing experience: The online platform allows users to explore vehicle features and compare models, review pricing information, and narrow selections before visiting the showroom
• Two retail locations: By operating in Fort Pierce and Stuart, they serve a broader portion of the Treasure Coast area, making visits more accessible for a variety of customers

Plans & Prices

You can purchase vehicles at their retail locations or start the process online by requesting a quick quote. The provider offers new Kia models, certified pre-owned vehicles, and a diverse selection of used cars from other brands. Pricing depends on the model, condition, mileage, and new vehicle price incentives. Buyers can also bring in a current vehicle for a trade-in value to lower the final price, and some offers may involve special APR program rules, depending on the lender.

Financing is available through their in-house finance department, which collaborates with multiple lending partners rather than a single institution. You can submit a credit application online or at the dealership and review loan terms before finalizing a purchase. They emphasize approvals for a broad range of credit profiles, which can be helpful if you need flexible options to secure financing.

Several protections and incentives apply to qualified purchases. New Kia vehicles come with a lifetime limited powertrain warranty at no additional cost, which supplements factory coverage and can help reduce long-term ownership expenses, though certain benefits are subject to applicable manufacturer guidelines. Eligible buyers may also benefit from a price-protection guarantee and a short exchange period if they decide another vehicle suits them better.

Down payments vary based on loan approval and the buyer’s credit details. Interest rates may depend on the lender's terms, and optional extras, such as extended service plans or add-on accessories, typically increase the final cost. Customers may also purchase lease vehicles, which include mileage restrictions, with the allowed miles clearly stated in the contract. Based on independent research, dealership-related fees such as documentation, electronic filing fees, dealer fees, or state registration may be applicable; however, the exact amounts can vary depending on the specific vehicle purchase.

Payment methods are not listed in detail on their website; however, most franchised dealerships commonly accept cash, bank checks, and financing through approved lenders. Credit card payments may be allowed for certain deposits or fees, but limits are usually set according to dealership policy. If using financing, it is recommended to review all paperwork carefully to understand loan terms, optional products, and regional or administrative fees before signing.

Advantages

• Extended lifetime warranty for new vehicles: This provider includes a lifetime limited powertrain warranty on new Kia purchases at no extra cost, extending protection beyond factory terms. For long-term owners, this can reduce the financial burden of major repairs and offer peace of mind over many years of driving
• Flexible financing options for a wide range of credit profiles: They work with multiple lending partners rather than a single bank, which can open approval opportunities for shoppers with limited or challenged credit. This flexibility may help buyers secure a suitable loan when other dealerships might decline them
• Large selection of both Kia and non-Kia used models: The combination of new inventory, certified pre-owned choices, and used cars from other major brands lets shoppers compare options in one place. This can help buyers narrow down choices faster without visiting multiple dealerships
• Fast quote process that reduces uncertainty: They promote quick price estimates and trade-in valuations, which help shoppers understand realistic costs upfront. This transparency can prevent stressful negotiations and make budgeting easier
• Convenient maintenance and repair services supported by original parts: On-site service facilities use factory-approved parts and offer routine maintenance, helping customers keep their cars running reliably without searching elsewhere. Being able to return to the same place for service can simplify long-term ownership
• Two accessible locations serving the Treasure Coast: With stores in Fort Pierce and Stuart, many residents along the coast have easier access to sales and service appointments. This can save travel time and provide alternate scheduling options when one location is busier

Disadvantages

• Mixed customer feedback across major review platforms: While some customers report positive experiences, there are also recurring complaints about pricing clarity, unexpected fees, or communication issues. This inconsistency could make some buyers cautious and may require extra attention to the paperwork and final terms
• Lower ratings for the Stuart location compared to Fort Pierce: Online reviews indicate that the Fort Pierce store generally receives stronger feedback, while Stuart’s scores vary more widely. Shoppers visiting Stuart may want to carefully evaluate staff interactions and written agreements before committing to a purchase
• Some service and price protections have conditions and fine print: Benefits such as price matching and exchange periods come with eligibility rules and time limits, so the protections are not universal. Shoppers who assume broad coverage without reviewing the conditions may be disappointed if specific terms disqualify their purchase

Customer Experience

Across major platforms, customer ratings lean mostly positive but vary by type of experience. They are a BBB-accredited business with an A+ rating, although the BBB’s posted customer reviews indicate a much lower satisfaction rate. On Cars, they hold an overall score of 4.7 out of 5, based on hundreds of verified reviews, while DealerRater shows an average rating of 4.7 out of 5, with many recent entries receiving perfect ratings. CARFAX reflects a 4.3 out of 5, indicating solid experiences for most but not all service visits. Overall, feedback reflects a high satisfaction rate with meaningful pockets of criticism to consider.

Positive feedback

Many reviewers highlight friendly, professional staff who take time to explain options thoroughly and answer questions without pressure. Several customers describe the sales process as smooth and transparent, feeling comfortable throughout the negotiation stage. Service reviews often mention polite advisors, timely maintenance, and a clean, comfortable waiting space. Some buyers also note that the finance team helped them secure approvals even with imperfect credit profiles, making access to financing easier than they expected. These experiences reflect a consistent pattern of attentive customer support and helpful communication when things go smoothly.

Critical feedback

Concerns tend to center around clarity and follow-through rather than the overall availability of vehicles or financing. Several complaints reference confusion around paperwork, unexpected fees, or pricing details that did not match initial expectations. Several critical service-related reviews describe delays, communication breakdowns, or recurring mechanical issues that necessitated multiple visits. Some customers purchasing used or certified pre-owned vehicles report dissatisfaction with the condition or inspection quality. These frustrations suggest that situations involving detailed documentation or post-purchase work may require extra attention on the customer’s part.

How the provider responds to feedback

On the BBB site, the dealership often posts responses to complaints and offers to review paperwork, issue refunds, or schedule corrective follow-ups. Some cases are marked as resolved after these interventions. While not every customer feels completely satisfied with the outcome, the willingness to engage and address concerns is evident. For shoppers, this means resolution is possible, but clear expectations and careful review of documents remain important to avoiding miscommunication later.

Is Bev Smith Kia a good choice based on customer reviews?

Overall feedback trends positive, especially for helpful staff interactions and easy financing, though some buyers report issues with clarity and follow-up. Strong ratings on Cars.com, DealerRater, and Carfax suggest consistent satisfaction, but occasional paperwork disputes mean careful review remains recommended.

Customer Support

Available support channels

The dealership’s published contact options primarily rely on phone support and a general contact form, rather than live chat or email-based troubleshooting. Shoppers can reach:

• Sales: 866-744-1600
• Service: 866-745-4466
• Parts: 866-744-2195

These numbers are available during business hours and connect customers directly to each department.

Online inquiry options

Buyers can submit inquiries directly through the provider’s contact form on their website, which allows them to ask questions about availability, financing, and scheduling appointments. Service requests can also be arranged using the online scheduling tool, making maintenance appointments easier to coordinate without the need for a phone call. These options enable customers to initiate contact through the website, although responses are handled during standard business hours.

Business hours

Operating hours are clearly posted:

Sales: Monday–Saturday 8:30 AM–8:00 PM; Sunday 10:00 AM–5:00 PM
Service: Monday–Saturday 7:00 AM–6:00 PM; closed on Sunday

This means repair and support needs must be handled within daytime scheduling windows.

Online resources

Beyond the service scheduling and inquiry tools, there is no dedicated FAQ section or self-help knowledge base for service or financing questions. Most information is provided through direct communication with the sales or service team, meaning customers usually need to call or submit a message through the contact form when questions arise.

Overall impression

Support options are reliable during open hours and allow customers to get assistance tailored to their needs, especially when calling specific departments. However, there is no 24/7 support, live chat, or dedicated FAQ, so customers seeking after-hours help or quick self-service answers may find the available tools limited.

Final Thoughts

This dealership stands out by offering a combination of new Kia models, certified pre-owned vehicles, and a wide range of used options from other brands. The added value of a lifetime limited powertrain warranty on new purchases is particularly appealing for long-term vehicle owners. At the same time, their flexible financing options can support customers with a variety of credit backgrounds. The ability to browse inventory online, request quick price quotes, and schedule service appointments helps streamline the car-buying and ownership process, making this provider a suitable choice for various types of shoppers across the Treasure Coast.

Their strengths are most noticeable in customer-facing interactions, such as attentive sales support, comfortable service environments, and financing assistance that gives buyers more options than they may find at competing dealerships. Still, some drawbacks are worth considering. Several reviewers describe unclear paperwork, unexpected costs, and dissatisfaction with the condition or follow-through on service work. These mixed results suggest that while many customers benefit from a smooth experience, others may need to take extra steps to ensure expectations and documentation are aligned.

The best choice ultimately depends on your priorities, whether you value pricing transparency, strong warranty support, or access to diverse inventory. To compare this provider with others in the market, you can explore our full list of car dealership reviews, use our comparison tool to evaluate specific dealerships side by side, and browse our educational articles for more insights into navigating financing, warranty programs, and vehicle selection.