AutoNation
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- Straightforward pricing approach at many locations
- Strong online tools for financing, trade-ins, and vehicle browsing
- Multiple financing options through partnered lenders
- Wide nationwide network with extensive inventory variety
- Large service and maintenance network for long-term support
- Limited responsiveness to complaints or follow-up issues
- Reports of unexpected costs or add-on pressure during financing
- Customer experience varies significantly by location
- Lower ratings on major review platforms compared to competitors
AutoNation has grown into one of the largest automotive retailers in the United States since opening their first location in 1996 in Fort Lauderdale, Florida, where they remain headquartered. Their nationwide network spans hundreds of dealerships offering new and used vehicles, financing assistance, certified service centers, collision repair, trade-in options, and digital tools that let customers browse inventory, compare pricing, and start the buying process online. Their clear-pricing approach and broad selection attract shoppers looking for convenience and predictability, while their long-term service infrastructure supports drivers throughout ownership. Customer feedback varies widely across locations, with some praising attentive staff and smooth experiences, while others report communication issues, unresolved service concerns, or unexpected costs. They are not accredited by the Better Business Bureau and currently hold a rating of 1.32 out of 5, which reflects mixed satisfaction levels across their network. Despite the varied feedback, their scale, availability, and flexible shopping options make them a major player in the industry. Readers interested in how these strengths and limitations play out across different stages of the car-buying journey will find deeper insights throughout this full review.
- Auto Loan Option : {"id":"Available"}
- Financing Options : Available
- Locations Served : 300+ locations across the United States
- Qualified Mechanics : Available
- Servicing Departments : Most locations include full-service departments; availability may vary by store
- Vehicle Types Inventory : {"id":"Both"}
- One of the largest dealership networks in the United States
- Clear-pricing model that reduces negotiation stress
- Integrated online-to-store buying experience for flexible shopping
- Mobile service availability in select markets for added convenience
- New Cars
- Used Cars
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Ticket
- Cash
- Check
- Major Credit Cards