Go Answer: Live Answering Services Review
Go Answer is the ultimate outsourcing solution for answering, contact center services, and legal intake services. Go Answer helps businesses of any size and kind by providing them with live web chat, telephone services, emails, and SMS. Go Answer offers much more than just message taking; it can provide you with the following services:
- Live Agents 24/7
- Order Entry
- Appointment Management
- Legal Intake
- SMS & Email Alerts
Go Answer is highly rated among online reviewing sites, earning 4.8/5 stars from featuredcustomers.com, 4.7/5 stars from ConsumerAffairs, 4/5 stars from Trustpilot, and an A+ rating from the Better Business Bureau.
Go Answer Services & Solutions
Answering Service
Go Answer offers businesses the most affordable answering services that are designed to help them flourish and deliver excellent customer service. Go Answer offers a fully customizable answering services package that includes:
- 30-Day Risk-Free Trial
- Free Access to AlwaysOn – our iPhone & Android app
- Fastest pickup times in the industry
- HIPAA compliant for healthcare professionals
- 24/7/365 bilingual answering service options are available
- Reliable, professional, and courteous
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Contact Center Services
Go Answer Contact Center services allow businesses to focus on business-building tasks as it handles everything from scheduling appointments to inbound sales and more. Its solutions provide for every business’s needs to deliver exceptional customer service 24 hours a day.
Contact Center services package includes the following:
- Solutions covering Web Chat, Emails, Ticketing, and More
- Competitive and scalable contact center pricing
- Dedicated Account Management
- Customizable programs for every industry
- Becoming a full extension of the client
- Order-taking call service
- Internet answering service
- Hotline services
- After-sales service
Legal Intake Service
Go Answer is the perfect solution for law firms that allows them to handle and make sense of their high legal intake volume. The company can help law firms create the right scripts for their firms and sort, record, forward calls, and more.
Go Answer’s legal services include:
Legal Intake Services: these include call forwarding and answering during off-hours, plus a range of contact center features.
After-Hours: Go Answer can keep your lines open 24/7.
Outbound Services: these include making follow-up calls to a law firm’s clients to ensure proper follow-up and that you know everything that they need to regarding their clients. Other outbound services that Go Answer offers include the following:
- Customer Satisfaction
- Dedicated Agents
- Mystery Shopper
- Subscription Renewals
- Surveys (online & outbound)
- Warranty Support
AlwaysOn™ Mobile App
Go Answer offers its customers its own uniquely designed mobile application that allows you to view your account activity in real-time. In addition, the app also provides you with accurate statistics over your business calls, such as total calls, average ring time, average talk time, and more.
The mobile app is available on both Android and iOS operating systems.
Answering Services Plans & Prices
Answering Service package provides you with:
- Each Additional Min: $1.15
- Setup Fee: $75
- 30 Day Risk-Free
- No Contracts
- 24/7 Live Answer
- Live Call Transfer
- Unlimited Message Delivery via Email/Text
- Basic Message Taking
- Online Account Access
- Free Custom Scripting
- Free CRM Integration
- Free Click to Call
Its plans are:
- Pay As You Go: $50/month
- 100 Minutes: $110/month
- 250 Minutes: $250/month
- 500 Minutes: $475/month
- 1000 Minutes: $900/month
- 2500 Minutes: $2200/month
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Live Receptionist & Intake Services for Law Firms
This package provides you with:
- Setup Fee: $150
- 30 Day Risk-Free
- Dedicated Account Manager
- 24/7 Live Answer
- Live Call Transfer
- Unlimited Message Delivery via Email/Text
- Basic Message Taking
- Online Account Access
- Free Custom Scripting
- Free CRM Integration
- Free Click to Call
- Bilingual Agents
- HIPAA Trained Agents
- No Cancellation Fee
Its plans are:
- 100 Minutes: $220/month
- 200 Minutes: $420/month
- 400 Minutes: $760/month
- 1000 Minutes: $1800/month
- 2500 Minutes: $4260/month
- 5000 Minutes: $8000/month
You can reach Go Answer by live chat from its website or by phone at 1-888-462-6793.
Go Answer offers great live answering services for businesses of any industry and size. It also offers special law firm intake services that ensure clients are well taken care of and followed up on. Go Answer pricing system is in minutes, so you pay for how many minutes they spend answering your calls, plus you get a variety of great features and solutions.