Cloud Ticketing System: Overview and Top Providers
Do you run a business in the events industry? If that's the case, you'll need a ticketing system to sell tickets online or in-person with keeping an eye on the sales numbers and customers' needs. In a nutshell, this article is to help you know what a cloud ticketing system is and which services can level up your sales. [Click here to move to the top cloud ticketing system services]
A cloud ticketing system helps businesses, especially those in the events industry, such as museums, parks, or simply any other business that requires a system to manage sales, update prices, and allow selling tickets at the last minute online or over the counter.
Generally, a cloud-hosted ticketing system provides more flexibility and broader access options from any compatible device. You don't want to deal with an anxious customer or let your employees suffer from the long queues when your system goes down for any reason.
That's why a cloud ticketing system is deemed a reliable option to avoid the drastic effect of technical issues on your business. This guarantees that data is still accessible no matter your location.
The cloud ticketing system saves you the headache of keeping stuck onsite. It offers more accurate, precise sales and sold tickets numbers and updated prices. More importantly, no more than a reliable WiFi network is needed to manage and run your business from any location.
Before you choose a cloud ticketing system service, a number of factors should be considered. Here's what to bear in mind when you're about to select a cloud ticketing system service for your business:
- Security and backups: A reliable cloud ticketing system service keeps backups of the customer data, ticket sales, and inventory in the cloud to guarantee nothing is lost in case of any technical issues or downtimes.
- Full access from anywhere: Managing all aspects of your business is essential to keep customers satisfied and encourage them to come back. This can be achieved when you have access to up-to-date, accurate information from any location and at any time.
- Ease of use: A system's ease of use is fundamental since the last thing you need is to waste your time working with a complicated interface or setup. This especially important when you work with large teams; training everyone can be the most overwhelming task. These complications can be avoided with an intuitive interface, easy logins, and responsive customer support options.
- Accepted payments: More payment options mean more customers; a good ticketing system will accept different payments, including cash, credit or debit cards, Apple Pay, Google Pay, PayPal, or Stripe.
- Technical support: A good ticketing system should provide customers with hassle-free service and ensure that users don't have to deal with any unexpected problems before, during, or after the initial setup.
- Reliable uptime: Uptime can be your deal-breaker! No one wants to wait long. This is a fact that service providers need to bear in mind whenever they deal with a customer. If your system is running with excellent uptime, a 99.99% uptime rate, for example, you can rest assured that your customers are always getting the service they need in no time.
If you're still not sure what to look for in a cloud ticketing system, we'll have your back with this list of the essential features:
Event setup: The details of your events are the first thing searched by clients. Similar details might include time, venue, number of shows, location, and more. A good cloud POS ticketing system allows creating a page with these details and customizing it as per your brand by adding colors, your business logo, and any other details of your choice.
Registration: One of the things that you need to keep in mind is your clients ability to register for your events from multiple platforms, including a mobile application, website, social media networks, and third-party marketplaces. This should increase your sales numbers and bring more revenue to your agency.
Check-in: Your event attendees should be able to check in quickly from any place on mobile phones and other scanning devices using ticket scanning or barcodes.
Interactive seating: Allow your attendees to select their seats when buying tickets by using interactive seating. You can also create your own custom plan and seating charts to assign attendees their seats and locations.
Payment gateway: Accepts different types of payments such as Paypal, credit cards, debit cards, and digital wallets. You can also accept payments in different currencies and automatically add the processing fees for international events.
Reporting: Create and customize reports with details on the registrations, tickets sold, and analytics to get an idea about how good sales, visits, and referrals are going.
Security tools: Ticketing systems witness constant financial transactions every time a client buys a ticket. This process should be done through secure channels to avoid any fraud attempts or data breaches.
Now, let's get you right to the most important part, the best cloud ticketing system providers and what they have to offer. We chose the following services based bearing in mind their cost, features, and customer support.
Korona is mainly a point of sale service geared towards a multitude of retailers, offering highly customizable retail POS solutions for a reasonable price. So if you're looking for a POS system with a cloud ticketing system and all the features you have in mind, this can be your best pick.
Korona cloud ticketing system saves you a lot of headaches allowing all features you need to shorten the time your customers might spend waiting in a long line. In addition, it will enable taking orders over the phone, through email, online, or at the venue.
Keep your numbers accurate and get insightful reports on your tickets sales using Korona's printers, turnstiles, and scanners.
The all-in-one point of sale software presented by Korona can manage your ticketing, memberships, rewards program, reservations, and retail.
Most importantly, the Korona cloud ticketing system doesn't require technical skills to set up and integrate. The system comes with all software and integrations installed for you for free. So all it takes to start using it is to plug in your point of sale hardware and allow one of Korona's specialists to lead you step by step through the rest.
Also, you can always find a way to reach out with its 24/7 emergency support calls, email support, and a decent number of tutorials on troubleshooting issues.
In short, here's what the Korona cloud ticketing system is presented with:
Membership Ticketing Capabilities
Unique Software for Sales Verticals
Promotional and Discount Ticketing
Customizable Employee Permission Access
Cloud-Based Ticketing POS System
Loyalty Programs and CRM Features
Accounting and Membership Integrations
School and Groups Rates
Quick and Durable Ticket Printing
Advanced Inventory Reports and Metrics
Seatedly is another point of sale provider that you can count on to manage your tickets. The service is highly recommended for its system's ease of use, security, multiple payment options, and let's not forget to mention its excellent customer support.
The best part of the Seatedly cloud ticketing system is that it allows accepting payment however you like. You can receive cash as well as continue using any existing methods you currently use, including credit and debit cards, Apple Pay, Google Pay, PayPal, or Stripe.
The system allows viewing of which seats are available and where they are located in the arena. You’ll also be able to give the customer the chance to see what’s available and potentially upsell better seats or extras.
Seatedly POS ticketing system is an extension of the online customer portal. Both integrate with the same database to guarantee accurate inventory records and real-time data sharing.
3. Ticket Tailor
Whether you're a stadium, theater, intimate music venue, church, or concert hall, Ticket Tailot's seating chart tool will accurately represent your venue and seating layout.
Ticket Tailor offers a fully-features ticketing system that allows emailing customers once to confirm their order and helps you understand how and who you’re selling to, with ticket sale notifications, and easy-to-understand sales reports, and customer order analytics.
Ticket buyers can choose using a credit or debit card, Apple Pay, PayPal, Google Pay, or Stripe, and pay in any currency and language. You can also add a voucher code or special discount if you want. You get paid instantly via Stripe or PayPal in any currency. Ticket Tailor friends with all sites and software, from custom websites to CRM platforms, to integrate with any application you need for your business.
Ticket Tailor's dashboard is served over SSL, which means you can be sure that all data transferred is secure. Payment processing uses the latest PCI DSS card-security standards.
Ticketing software is a tool for selling tickets and checking-in event attendees. It streamlines and eases ticket sales on all platforms. To ensure that you're getting what your business needs, we recommend defining your business needs and knowing how a cloud ticketing system can help you run tickets smoothly and keep customers engaged in a personal experience.