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Once Ox Car Care approves repairs and the work is finished, the claims department will provide payment directly to the service manager or shop. It will be up to you to handle the deductible and any extra fees for uncovered services that may arise.

At Ox Car Care, customers can access support by phone, email, or online form. The provider states that they are committed to responding to all inquiries within 24 hours. You can contact their support center team directly at 844-299-0885 if you require urgent assistance. Alternatively, you can reach out to them via email at [email protected].

You have the flexibility of choice with Ox Car Care. You may repair your vehicle at your dealer or at any ASE-certified repair shop, as long as you follow the proper claims procedure.

Ox Car Care offers various services with a wide range of features, including 24/7 roadside assistance, coverage for major parts, flexible and customizable payment plans, flexible coverage, unique quotes tailored to your needs, car towing services, and much more.

The Ox Car Care auto warranty is a versatile option that caters to drivers of all types, whether you're a new vehicle owner, an old vehicle owner, a regular road user, a commercial car owner, someone whose car's manufacturer's warranty has already expired, or someone who uses their car for many family-oriented reasons.

Warranty plan terms are customizable and vary based on your needs, budget, and vehicle specifics. We have seen term lengths vary between 24 months and seven years.

Repairs have to be approved by Ox Car Care before any work is done, and you must get your car repaired promptly before further damage is caused. The provider prefers that your choice of certified repair facility contact their claims department directly, although you can initiate the process as well. The claims support team can be reached at 1-844-299-0885 or at [email protected].

Yes, and the provider calls this the review or ‘elimination’ period. Basically, if you have one of their three advertised plans, you may not file a claim until the first 30 days have elapsed and at least 1,000 miles are driven. You may file for certain other plans, like the Ultimate or Superior plans, after 40 days. Keep in mind that if you have not passed this period and had a breakdown, Ox Car Care may consider that a pre-existing condition.

Yes, you can cancel your plan, but there will be a $50 cancellation fee. You would get a full refund, minus the cancellation fee, if you cancel within the first 30 days of your agreement, unless you had a claim payment approved. On the other hand, your refund will be pro-rated if you cancel after the first 30 days or have had a claim paid against your agreement. Check your contract for more details.