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You can use an authorized repair facility, which the provider says can include ASE-certified shops, dealerships, or approved local mechanics. Before repairs begin, confirm that the repair shop is acceptable and that the repair has been authorized under your contract.

Take the vehicle to an authorized repair facility and have the shop diagnose the problem. The repair facility should contact the claims administrator and submit the required diagnosis, estimate, and supporting documentation before repairs begin. Do not authorize covered repair work until the claim has been reviewed and approved.

Yes, the company allows customers to request cancellation of their vehicle service contracts. The refund amount and any conditions that apply depend on the individual contract, so review the cancellation provisions before submitting a request and ask for confirmation in writing.

The company addresses contract transfers in its current FAQs, but transfer eligibility and requirements can depend on the service contract. Check your agreement or contact customer service before selling the vehicle to confirm whether your specific coverage can transfer to the new owner.

No. According to the provider, filing a claim does not increase the premium or payment because of the number of claims submitted. Whether a particular repair is paid still depends on the coverage, exclusions, and claims requirements in the contract.

The provider addresses rideshare, food-delivery, and commercial vehicle use separately in its FAQs, which means eligibility should not be assumed from standard personal-use coverage. Drivers using a vehicle for Uber, Lyft, DoorDash, Uber Eats, or other commercial purposes should disclose that use and confirm eligibility in writing before purchasing a contract.

Modified vehicles require closer attention to the contract. The company's FAQs specifically address lift kits, larger wheels or tires, and performance modifications, so customers with modified vehicles should confirm whether their changes are permitted and whether they affect coverage before purchasing or modifying the vehicle.

The company addresses multiple-vehicle coverage in its current FAQs, but the publicly available information does not establish one rule that applies to every contract. If you need protection for several vehicles, ask whether each vehicle requires a separate service contract and whether any multi-vehicle pricing is available.