Stateway Auto Transport: Safe & Efficient Shipping

What Is Stateway Auto Transport?

Stateway Auto Transport LLC, established in 1992 and headquartered in Buffalo Grove, Illinois, is a prominent player in the auto transportation industry. The company operates as a broker and a carrier, providing various services, including open, enclosed, and express shipping solutions. They cater to a diverse clientele across the United States and ensure the safe and efficient transport of vehicles.

With authorization from the Department of Transportation (US-DOT: 2906838) and the Federal Motor Carrier Safety Administration (MC: 978473), Stateway Auto Transport adheres to stringent regulatory standards. Their robust security measures guarantee vehicle safety during transit, offering peace of mind to their customers.

Stateway Auto Transport targets various industries, serving clients ranging from individual vehicle owners to large corporations. The company prides themselves on their ability to deliver customized solutions that meet each customer's unique needs. Their services are designed to accommodate many vehicles, including standard cars, luxury automobiles, and specialty vehicles.

The company aims to provide their clients with a seamless and stress-free experience, from the initial consultation to the final delivery of the vehicle. Their experienced professionals are dedicated to handling each transport with the utmost care and attention to detail.

Over the years, Stateway Auto Transport has earned a solid reputation in the industry. They have received numerous accolades, reflecting their commitment to excellence and customer satisfaction. The company’s credentials, including their USDOT and FMCSA numbers, underscore their legitimacy and reliability as a trusted auto transport provider.

Stateway Auto Transport Services

Open transport

Stateway Auto Transport offers open transport, a cost-effective method for shipping vehicles on an open carrier. This option is suitable for standard vehicles and balances affordability with efficiency, though it provides less protection from the elements.

Enclosed transport

Stateway also offers enclosed transport, providing extra protection by shipping vehicles in an enclosed carrier. This service shields vehicles from weather and road debris, making it perfect for luxury, antique, or high-value cars requiring additional transit care.

Tracking and security

With Stateway Auto Transport, tracking and security are paramount. Utilizing advanced tracking technologies, clients receive real-time updates on their vehicle’s location and status throughout the journey. Robust security measures ensure the vehicle’s safety from pick-up to delivery.

Insurance coverage

Every shipment includes comprehensive insurance coverage, with carriers fully insured for a $1 million carrier policy. This protects clients from potential damage during transport, ensuring financial security and reassurance against unforeseen incidents.

Fleet transport

They offer fleet transport services tailored specifically for businesses needing to move multiple vehicles. These services are ideal for dealerships, car rental companies, and corporate relocations, ensuring efficient and coordinated transport solutions and easy handling of bulk shipments.

Non-running vehicle transport

Stateway Auto Transport also specializes in transporting non-running vehicles. They use specialized equipment to load and transport non-operating vehicles safely. This service is crucial for clients who need to move vehicles that cannot be driven due to mechanical issues or damage.

Pricing & Plans

Typically, the cost of transporting your vehicle with a car transport company is not fixed and depends on various factors such as distance, vehicle size and weight, shipment type, season, and more. Stateway is quote-based, and you can obtain an instant free quote on their website by inputting details of your location and vehicle.

Stateway states that they do not require any upfront fees but do require a credit card to be put on file. When a carrier picks up your shipment, you must pay a predetermined deposit subtracted from the total sum. Furthermore, they accept all major credit cards and checks; the remaining amount will be paid in cash on delivery.

Advantages & Disadvantages

Advantages

• Express shipping: When time is of the essence, express shipping prioritizes your vehicle for the fastest possible delivery. This service is designed for urgent needs, ensuring that your vehicle reaches its destination promptly, making it ideal for situations with tight deadlines
• Carrier services: Stateway Auto Transport’s unique capability to operate as a broker and a carrier provides enhanced flexibility and control over transportation. This dual role ensures a wider range of services and greater reliability, efficiently catering to various client needs
• Specialized solutions: They offer specialized solutions to meet diverse needs. They cater to car dealers and auto auctions, providing reliable transport for high volumes of vehicles. Stateway ensures seamless vehicle transport for relocation and moving companies as part of broader moving services. Additionally, they offer tailored options for exotic and classic cars, providing the extra care these valuable vehicles require during transit
• Cross-country shipping: Stateway Auto Transport provides cross-country shipping services, catering to customers in various states. They work with third parties and subcontractors to ensure the vehicles are transported efficiently nationwide

Disadvantages

• Limited vehicles: Stateway Auto Transport does not provide clear information on whether they transport RVs, motorcycles, or other specialized vehicle types, potentially limiting options for customers with non-standard vehicles
• Lack of international options: Currently, Stateway Auto Transport focuses solely on domestic shipping within the contiguous US, which may be a drawback for customers requiring international vehicle transport services
• Reports of unreliable carriers: There have been instances where customers have reported issues with the reliability of the carriers and subcontractors employed by Stateway Auto Transport, which could affect the overall reliability of the service provided
• Limited Hawaii and Alaska shipping: Stateway Auto Transport does not specify whether they offer shipping services to Hawaii and Alaska, unlike competitors who provide clear information on their service coverage

Customer Reviews

Stateway Auto Transport does not have profiles on many customer review websites but has a BBB profile under “Stateway Transportation Group.” In this profile, they are unaccredited and have an F rating. On Yelp, they have a rating of 2.7 out of 5 stars.

Please note that, while providing valuable insights, customer reviews reflect individual experiences and do not determine the complete service quality of a provider. Additionally, customers may be less inclined to leave positive reviews.

Positive reviews

Customers have highly commended Stateway Auto Transport's professionalism and efficiency. Several customers who expressed satisfaction with the service they received highlighted employees who went above and beyond to assist them. In addition to the reasonable cost, customers praised the company's capacity to manage complicated scenarios, such as transferring trucks loaded with tools.

First-time customers stated they had a positive experience with the helpful staff, the prompt shipping procedure, and the safe arrival of their cars. Returning clients regularly praised the punctual pickup and delivery of vehicles, as well as the professionalism and friendliness of the drivers.

Customers were especially pleased with the company's regularity and dependability regarding long-term shipping needs, such as moving automobiles across state lines for university students. One factor that added to the pleasant experience was a customer care representative who followed up to ensure satisfaction.

Negative reviews

One issue is delays in receiving refunds after canceling orders, despite promises of a full refund. Additionally, some clients experienced pricing discrepancies, where the final charge was higher than the initially agreed amount, though they eventually recovered the overcharged sum.

On some occasions, customers have claimed that agents were unreliable and slow to respond, which caused them frustration. Customers were also dissatisfied with the damage their vehicles sustained during shipping and blamed the handling staff.

Stateway Auto Transport's use of subcontractors has also resulted in instances of unreliability. Several clients experienced unanticipated extra prices, missed deadlines, and communication delays when certain equipment was required for non-operational vehicles.

Despite mostly positive experiences, customers expressed frustration about the length of time it took to get updates and answers, particularly on weekends. The company's subcontractors did not always fully address vehicle damage, necessitating additional follow-up to resolve it.

Customer Service Options

You can contact Stateway Auto Transport at 224-223-8303, Monday through Friday from 9 AM to 6 PM, and Saturday through Sunday from 12 PM through 5 PM. Additionally, you can submit a form with your information and comments through their website.

Stateway also provides a blog and FAQ page for further insights, valuable information, and the resolution of common questions and concerns.

Final Assessment

Stateway Auto Transport, based in Buffalo Grove, IL, is distinguished in the auto transport industry by offering comprehensive solutions that cater to diverse needs on the open road. Their services include open and enclosed transport options, specialized handling for non-running vehicles, and robust insurance coverage. These features ensure vehicles' safe and efficient transport across the contiguous United States.

One of Stateway Auto Transport's key strengths is their flexibility as a broker and carrier, providing customers greater control over their transportation needs. Their express shipping option exemplifies their commitment to timeliness, which is crucial for urgent deliveries.

However, customer feedback indicates room for improvement, such as refund delays and occasional issues with subcontractor reliability. Moreover, Stateway's focus on domestic shipping within the contiguous US may limit options for customers seeking international transport services.

Stateway Auto Transport's suitability ultimately depends on individual preferences and business requirements. Prospective customers are encouraged to explore reviews for deeper insights into the company's performance and reliability.

For further information and to compare Stateway Auto Transport with other car transport companies, please visit our review, comparison, and blog pages in the auto transportation market.

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