RoadRunner Auto Transport: Live Updates, Smooth Shipping

About RoadRunner Auto Transport

Since their founding in 2012, RoadRunner Auto Transport, operating under V2 Logistics and legally known as Am Freight Operations Inc., have established themselves as a reliable and efficient auto shipping broker. The Bethpage, New York-based business have become well-known for their nationwide automobile delivery service, in which they have emphasized satisfied consumers and efficient operations.

RoadRunner Auto Transport provides an extensive list of services to cater to their customers' varied requirements. They are specialists at transporting a wide range of vehicles, including cars, motorcycles, and more, both open and enclosed. They offer customized transportation options to destinations beyond the continental US, including Alaska, Hawaii, Puerto Rico, and the Caribbean. Every step of the transportation process, from collection to delivery, is orchestrated to guarantee a seamless experience.

Their commitment to quality is evident in their industry credentials. The US Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA) have approved RoadRunner Auto Transport, which is operating under USDOT #2247426 and MC #723761 for V2 Logistics and USDOT #3124544 and MC #89820 for Am Freight Operations Inc. These accreditations reflect adherence to strict industry standards and regulations, ensuring clients receive top-tier auto transport services.

Transport Options & Services

Open transportation

Open transport is one of the most popular and cost-effective methods provided by RoadRunner Auto Transport. Vehicles are transported on an open carrier, typically accommodating 7–10 cars simultaneously. This option is ideal for standard vehicles and offers reliable, timely delivery. Open carriers are fully insured, and while they expose vehicles to weather and road conditions, they remain a safe and economical choice for most customers.

Enclosed transportation

Enclosed transport is the favored solution for clients requiring optimum vehicle protection. This service guarantees vehicles are carried in a completely enclosed trailer, protecting them from weather factors, road debris, and damage. The best option is to transport vintage, high-value, or classic cars in an enclosed carrier. They offer state-of-the-art enclosed carriers with added security and peace of mind.

Cross-country shipping

Across the United States, RoadRunner Auto Transport focuses on cross-country shipping, offering trusted services for transporting vehicles across long distances. Whether moving across the nation, purchasing a car from a distant seller, or attending an auto show, their cross-country shipping services are designed to fit your every requirement.

State-to-state shipping

RoadRunner Auto Transport provides state-to-state shipping services for customers relocating their cars across state lines. By meticulously planning every shipment to follow the fastest and safest route, they minimize transit delays and guarantee on-time delivery, demonstrating their reliability and punctuality in transportation.

RoadRunner Auto Transport emphasizes making the procedure easy when relocating to a neighboring state. 

Fleet vehicle shipping

Businesses needing to move many vehicles can use RoadRunner Auto Transport's fleet shipping services. They can handle large-scale shipments and have the necessary skills to ensure the safe and effective transportation of all automobiles in your fleet. This service will benefit automotive, rental, and corporate relocation businesses. They handle all the logistics of transporting your vehicles to keep operations running smoothly and with little interruption. 

Door-to-door transportation

They provide convenient door-to-door transportation services, eliminating the need for clients to drop off or pick up their vehicles at terminals. They handle all logistics, picking up vehicles from specified locations and delivering them directly to the desired destination. This service offers maximum convenience and ensures a hassle-free experience, particularly for clients with tight schedules or those unable to travel to terminals.

Overseas shipping

RoadRunner Auto Transport extends their services beyond the continental United States, offering comprehensive shipping solutions to Alaska, Hawaii, Puerto Rico, and the Caribbean. They manage the complexities of transporting vehicles to these remote locations, including customs documentation, port handling, and regulatory compliance. RoadRunner Auto Transport partners with reliable ocean freight carriers and local third parties to ensure secure and timely delivery. Clients benefit from their extensive experience and established partnerships, ensuring smooth and efficient transport to these destinations.

Pricing & Plans

RoadRunner Auto Transport uses a quote-based pricing system like other car shipping companies. They use variables including vehicle size, manufacturer, model, distance, and carrier availability to determine cost. You can get an instant quote from their website by entering your vehicle's details, current location, desired destination, and personal and contact information.

RoadRunner Auto Transport offers a free online quote calculator. For example, a 2023 Hyundai Santa Fe shipping cost from Los Angeles, CA 90093, to San Diego, CA 92117, is $395. The package includes an open vehicle carrier, door-to-door delivery, no surprises, and 24/7 online tracking. For an additional $99, you can upgrade to "top load," which guarantees that your vehicle will be put on the top level of the carrier. If you want ultimate protection during travel, you can upgrade to an enclosed carrier for an additional $217.

For a longer route from Los Angeles, CA 90093, to Boston, MA 02115, the shipping cost is $1,445 with the same inclusive services. The same optional upgrades, “top load” for an extra $99 and “enclosed carrier” for an additional $217, are available for added protection and peace of mind. These options ensure your vehicle remains in perfect condition throughout the whole process, making RoadRunner a good idea for anyone looking for reliable and secure car transport.

Based on these estimated prices, the cost per mile for their services can range from $0.30 to $3.29, depending on the distance.

Advantages & Disadvantages of Working With Them

Advantages

• Real-time tracking: Once your car is in transit, RoadRunner Auto Transport can track it in real time. With this tool, you can track your car's whereabouts and know how far away it is from its final destination. This offers peace of mind and up-to-date information throughout the transport process
• Motorcycle shipping: With a network of more than 2,000 trained motorcycle transport experts, Road Runner Auto Transport is a trusted source for transporting motorbikes nationwide. Each motorcycle is transported in a wholly enclosed carrier for the utmost protection from weather conditions and road debris. This guarantees that the motorcycle will be returned in the same perfect condition as when it was picked up
• Location variety: RoadRunner Auto Transport offers extensive location variety, providing services across the entire United States. Their services also extend to specialized locations such as Alaska, Hawaii, Puerto Rico, and the Caribbean, making them a versatile choice for clients needing vehicle transport to diverse and challenging destinations
• Inoperable car shipping: RoadRunner Auto Transport has a notable advantage in shipping non-running vehicles. They will connect you with carriers trained and equipped to load, transport, and unload non-operational cars with care; however, this service comes at an additional cost
• Online quote calculator: They also provide an easy-to-use online quote calculator that customers can use to estimate the cost of transporting their vehicles. Enter your car data, pick-up and delivery locations, and any other services you need, and the calculator will give you instant rates

Disadvantages

• No international shipping: This provider's significant drawback is the absence of international shipping services. While they provide wide coverage within the United States and its territories, they do not offer transportation services to locations outside these areas. Customers seeking to export cars worldwide must seek alternate providers specializing in international shipping
• Operates as an auto broker: Instead of owning and managing their fleet of trucks, RoadRunner Auto Transport coordinates shipments through a network of third-party carriers. This allows them to operate as an auto broker. This gives them flexibility to provide various services, but it also means that the quality of those services might vary. Inconsistencies may occur occasionally because the experience depends on the carrier assigned to a shipment
• Reports of price hikes: After getting their original rates, customers have stated that the prices went up without warning. Reasons for these pricing changes might range from shifts in the cost of gasoline to fluctuations in carrier availability or unanticipated logistical hurdles. Potential customers should be aware of price fluctuations and plan accordingly

Customer Reviews & User Experience

The Better Business Bureau (BBB) does not accredit RoadRunner Auto Transport and gives them an F rating, while Trustpilot rates them 4.6 out of 5, and Google Reviews gives them 4.0 out of 5 stars. Moreover, people submit complaints and reviews about RoadRunner on V2 Logistics Corp.'s BBB profile, not on RoadRunner's independent profile.

Positive reviews

Customers consistently praised Road Runner's exceptional service, highlighting several key aspects contributing to their positive experiences. Many customers noted the punctuality and professionalism of the drivers, who were often described as friendly, communicative, and accommodating. The ability of the drivers to coordinate effectively, provide updates, and ensure timely delivery was frequently mentioned as a significant factor in customer satisfaction.

Customers praised the hassle-free service, noting that the entire process was smooth from start to finish. They appreciated the detailed communication and real-time updates, which kept them informed at every step. Additionally, clients were impressed with the condition in which their vehicles were delivered, often ahead of schedule and with no issues.

Customers also expressed satisfaction with the RoadRunner team's responsiveness and problem-solving capabilities. They highlighted instances where the company quickly addressed issues, such as finding alternative carriers when the initial ones were unavailable and ensuring timely deliveries despite unforeseen circumstances. The level of care and customer service received high marks, with many clients noting the office staff and drivers' friendly and professional demeanor.

Negative reviews

Customers expressed frustration with vehicle delivery delays. Many reported that their cars were not delivered on the promised dates, and attempts to contact customer service were met with indifference or no response. Several customers highlighted the lack of communication and support from RoadRunner Auto Transport when their deliveries were delayed, leading to dissatisfaction with the service.

Negative customer reviews often highlight escalating pricing. Numerous reviews mentioned instances where the initially quoted price was significantly increased without prior notification. This unexpected price hike left many feeling deceived and frustrated. Attempts to contact the company to address these issues were often unsuccessful, leading to a perception of poor customer service and transparency.

Customers reported dissatisfaction with the lack of reliability and professionalism. Some experienced issues, such as the driver refusing to pick up the vehicle at the agreed location, forcing them to make last-minute adjustments. Other customers also mentioned unprofessional behavior from drivers and representatives, further contributing to negative experiences.

Customer Service & Support

Customer support at RoadRunner Auto Transport can assist you during the following business hours: Monday to Friday from 9 AM to 10 PM EST and Saturday from 10 AM to 5 PM EST. Please note that customer support is closed on Sundays.
For phone inquiries, you can reach them through several dedicated lines: the main phone number is (888) 777-2123; for quotes and bookings, you can call (888) 422-7584; and for customer support, you can dial (877) 265-8556.

Additionally, they have a blog page, an FAQ page, and a car shipping checklist to provide customers with educational information regarding auto transportation.

Conclusion

RoadRunner Auto Transport is an auto broker established in 2012 that provides reliable and efficient auto shipping services. Operating under V2 Logistics and legally known as Am Freight Operations Inc., they have built a reputation for customer satisfaction and operational efficiency. They offer a wide range of services, from open and enclosed vehicle transport to state-to-state and cross-country shipping, catering to diverse client needs, including businesses and individuals relocating their vehicles.

Their industry credentials, such as approvals from the USDO and the FMCSA, underscore their commitment to quality and adherence to stringent industry standards. While they excel in various aspects like real-time tracking, motorcycle shipping, and convenient door-to-door service, there are areas for improvement, such as addressing price hikes and enhancing customer service responsiveness.

If you're looking for a different provider, check out our reviews of the best car shipping companies in the industry and use our comparison tool to see how companies compare. Furthermore, we post blogs with up-to-date information on the auto transportation industry.

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